FUNCTIONS,

ROLES AND SKILLS

OF A MANAGER
FUNCTIONS OF A MANAGER
P L A N N I N G
O R G A N I Z I N G
S TA F F I N G
D I R E C T I N G
C O N T R O L L I N G
 Planning:  This step involves mapping out exactly how to
achieve a particular goal.

 Organizing:  After a plan is in place, a manager needs to

organize her team and materials according to her plan.

 Staffing:  After a manager discerns his area's needs, he may

decide to beef up his staffing by recruiting, selecting, training,
and developing employees. 

 Directing:  A manager needs to do more than just plan,

organize, and staff her team to achieve a goal. She/he must also
direct, it involves motivating, communicating, guiding, and
encouraging.

 Controlling:  After the other elements are in place, a manager's

job is not finished. He needs to continuously check results
against goals and take any corrective actions necessary to make
sure that his area's plans remain on track.
ROLES OF A
MANAGER
THE TEN ROLES OF A MANAGER BY HENRY
MINTZBERG (1973) ARE:

 Figurehead
 Leader
 Liaison
 Monitor
 Disseminator
 Spokesperson
 Entrepreneur
 Disturbance handler
 Resource allocator
 Negotiator
THESE DIFFERENT ROLES WERE ALSO
DIVIDED INTO THREE MAIN
CATEGORIES:

Interpersonal:

Informational

Decisional

Interpersonal :

 Interpersonal roles are based on various

interactions with other people. Depending
on the situation, a manager may need to act
as a figurehead, a company leader, or a
liaison.
Informational:

 Informational role, the

manager may act as an
information gatherer, an
information distributor, or a
spokesperson for the company.
Decisional:

 a decisional role, a manager may

have to think like an entrepreneur,
make decisions about resource
allocation, help resolve conflicts, or
negotiate compromises.
Role Description Example
Information Roles

 Seeks out and gathers information  Finding out about legal restrictions on
Monitor
relevant to the organization new product technology

 Provides information where it is  Providing current production figures

Disseminator
needed in the organization to workers on the assembly line

• Transmits information to people  Representing the company at a

Spokesperson
outside the organization shareholders’ meeting
Interpersonal Roles
• Represents the company in a symbolic • Cutting the ribbon at ceremony for the
Figurehead
way opening of a new building
 Guides and motivates employees to  Helping subordinates to set monthly
Leader
achieve organizational goals performance goals
• Acts as a go-between among • Representing the retail sales division
Liaison individuals inside and outside the of the company at a regional sales
organization meeting
Decisional Roles
 Searches out new opportunities and • Implementing a new production
Entrepreneur
initiates change process using new technology
 Handling a crisis situation such as a
Disturbance handler • Handles unexpected events and crises
fire
• Designates the use of financial, • Approving the funds necessary to
Resource allocator human, and other organizational purchase computer equipment and
resources hire personnel

 Represents the company at • Participating in salary negotiations

Negotiator
negotiating processes with union representatives
SKILLS OF A
MANAGER
 Skills management is the practice
of understanding, developing and
deploying people and their skills.
Well-implemented skills
management should identify the
skills that job roles require, the
skills of individual employees, and
any gap between the two.