The document discusses different types of control systems used in hotels and restaurants. It describes objectives of control systems like controlling inventory, costs, cash flows and preventing theft. It then discusses duplicate checking and food check methods commonly used in smaller establishments. The document also outlines advantages of electronic point of sale (EPOS) systems like reducing errors, faster transactions, and providing more detailed reports. Finally, it lists different types of food checks/kots used for things like additional orders, returns, replacements, accidents and complimentary meals.
The document discusses different types of control systems used in hotels and restaurants. It describes objectives of control systems like controlling inventory, costs, cash flows and preventing theft. It then discusses duplicate checking and food check methods commonly used in smaller establishments. The document also outlines advantages of electronic point of sale (EPOS) systems like reducing errors, faster transactions, and providing more detailed reports. Finally, it lists different types of food checks/kots used for things like additional orders, returns, replacements, accidents and complimentary meals.
The document discusses different types of control systems used in hotels and restaurants. It describes objectives of control systems like controlling inventory, costs, cash flows and preventing theft. It then discusses duplicate checking and food check methods commonly used in smaller establishments. The document also outlines advantages of electronic point of sale (EPOS) systems like reducing errors, faster transactions, and providing more detailed reports. Finally, it lists different types of food checks/kots used for things like additional orders, returns, replacements, accidents and complimentary meals.
departments • Control of waste, pilferage and theft • Control of cost by providing adequate, accurate and accessible information on daily, monthly and yearly basis. • Control of cash flows by providing accurate cash receipts Duplicate checking Method
• Control system likely to be found in
smaller hotels and restaurants • There are two copies of each these food checks, each set being serial numbered. The top copy of food check is usually carbon backed. • Top copy of the set of food and drink checks is made up of perforated slips usually 4-5 in number. The top copy has cash column for entering the price or a meal or the dishes ordered Advantages of Electronic Point of sale control (EPOS)
• Few errors in entering sales information,
automatic price look-up or preset key avoids the possibility of error. • Transactions are processed faster, • Reduced training time • Instant credit checking • More detailed information provided to the management Advantages of Electronic Point of sale control (EPOS)
• Additional security features, locks which
permit ECR to be operated only by authorized personnel and totals to be altered and reset only by supervisors and managers • Advanced calculating facitity • Improved print out and improved appearance Different types of Food checks/Kots • Suivant: This Kot is made where it is necessary to write out more than one food check for a meal, at the head of the check should be written the word suivant. • Supplement: This KOT is made when an extra portion of food is required, it should be written out headed supplement • When a wrong dish has been ordered and has to be sent back to the kitchen and replaced, a special check has to be made out. Two main headings used on the check are ‘Retour’ or Return and ‘Enplace’ or in place. Different types of Food checks/Kots
• Accident Kot: It occasionally happens that the
waiter or waitress may have accident in the room and perhaps some vegetables are dropped. These must be replaced without any extra charge to the guest. Check must be completed headed Accident. • No-charge Kot: This is made to give complementary meals for executives.