Professional Documents
Culture Documents
Week 3 Entrepreneurship
Week 3 Entrepreneurship
a. Climate c. Culture
b. Dominant d. Density
ethnic group (either rural or
urban)
2. Demographic Segmentation – divided based on the
consumers.
• Variable to consider
a. Gender e. Education
b. Age f. Religion
c. Income g. Ethnic group
d. Occupation h. Family size
3. Psychological Segmentation- divided into terms for
customers to think and believe.
• Variable to consider
a. Perceptions d. Benefits
b. Knowledge e. Loyalty
c. Reaction f. Responses
1) Needs and Wants
2) Loyalty
3) Age
4) Religion
5) Climate
6) Lifestyle
7) Responses
8) Social Class
9) Knowledge
10)Occupation
Customer Requirement
1. Service Requirement
An intangible thing or product that is not able to be touched but the
customer can feel the fulfillment. There are elements in service
requirements like on-time delivery, service with a smile, easy payment,
etc. It includes all aspects of how a customer expects to be treated
while purchasing a product and how easy the buying process goes.
2. Output Requirements
The tangible thing or things that can be seen. Characteristic
specifications that a consumer expects to be fulfilled in the product.
The customer that will avail services as a product, then various service
requirements can take the form of output requirements. For example, if
the consumer hires a multi-cab, then on-time arrival becomes an
output requirement. Customer buys gadgets (phone speaker), and
specification like loudness and clarity are the output requirements.