Restaurant Wheel chair access

Beverages 24-hour
service Parking

Room for more than 2 people Swimming Pool

Air conditioning Exchange currency

Fitness Center Hotel Facilities Credit card accepted

Health care facilities Children facilities

Pets Welcome
 Vocabulary 2
EARLY MORNING CALL MINI BAR

 Lift the ............................ of your phone  Soft ....................... and a selection of........................beverages can be obtained in
the ........................... in your room
 ............................. the required time in hours and minutes using the ...................... clock, e.g. 08.15
 Items will be charged to your ..........................
(8.15am)

 Your phone will ring at the set time  The ................................ replaced daily

TEA AND COFFEE

 You will find an................. for making tea and coffee in your room

TELEPHONE TV AND VIDEO

 Programs may be ........................ on the TV set in your room
 For .................. calls, dial 0 and then the number
 A ............................ of in-house .................. is available for your enjoyment
 For long-distance or ................... calls, dial 9 to contact the .....................
 For .................. on viewing and charges please see our separate video guide
 Vocabulary 2
EARLY MORNING CALL MINI BAR

 Lift the HANDSET of your phone  Soft DRINKS and a selection of ALCOHOLIC beverages can be obtained in the FRIGE in
your room
 DIAL the required time in hours and minutes using the 24-HOUR clock, e.g. 08.15 (8.15am)
 Items will be charged to your ACCOUNT
 Your phone will ring at the set time
 The STOCK replaced daily

TEA AND COFFEE

 You will find a FACILITY for making tea and coffee in your room

TELEPHONE TV AND VIDEO

 Programs may be viewed on the TV set in your room
 For local calls, dial 0 and then the number
 A selection of in-house movies is available for your enjoyment
 For long-distance or overseas calls, dial 9 to contact the switchboard
 For INSTRUCTION on viewing and charges please see our separate video guide
 READING : MOST IMPORTANT SERVICES IDEAS

Bedroom Restaurant Room service

Doctor on call Laundry Babysitting

 1. Hotel Heart 2. Hotel Metro 2. Ambassador
Milano, Italy Paris, France NY, USA

Restaurant
Swimming Pool

Bar
Childcare

Fitness center

Room service

Internet access

TV
Minibar

Laundry
service

Baggage lockers
 READING SKILL

South-central Europe

Paris, France

New York,
America

3
 WHICH ONE WOULD BE SUITABLE
FOR

Ambassador is
suitable for A
businessman Hotel Heart
travelling a is suitable for
meeting A family with
two young
children

A student
backpacking
around Europe -
Hotel Metro
 LANGUAGE FOCUS - inquiries &
• Guest: Is there anywhere I can borrow a
spoon? responds • Guest: Where is the
restaurant?
• Receptionist: You go to the kitchen ,
please •Receptionist: The
restaurant is located on
• Guest: Where is the kitchen? the left of the
 Guest: Where are
• Receptionist: It’s under the basement and mezzanine.
near the night club
the bedroom?
 Receptionist:
It’s located along
the
corridor

 Guest: where is
the night club?
 Guest : where is the  Receptionis
manager’s office? t: It’s  Guest: where is the
 Receptionist: located cafeteria?
The manager’s under the  Receptionist: It is situated
office is situated basement on the right of the
opposite the and mezzanine.
cloakroom on the near the
ground floor