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Differences between verbal and non-verbal communication
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Non-
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atch and discuss who is the better speaker and why
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0eslu(e lrr|o|l|rd 3larces
Stance Characteristic
%he Bear Hug Arms across your chest
%en-Hut! Arms stiff, firmly nailed to the pelvis
%he Flesh ound One arm hangs, the other acts as a
tourniquet
Parade Rest Legs slightly spread, hands behind back
%he Choir Person Hands clasped at waist, fingers entwined
Supplicant Same as above but at chest level
%he Fig Leaf Demurely crossed hands
Sisters of Mercy Hands in praying position
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:/ience Type Organization DeIivery S:pporting MateriaI
Audience is objective and
wants hard data. Logical
pattern. Controversial issues
need pro-con or problem-
solution patterns. Present both
sides of the issue.
Controlled, even; nothing showy.
Use confident, small gestures to
show authority. Save lots of time for
audience questions.
Objective and credible sources. No
emotional appeals/personal opinion.
Facts, statistics, expert opinion,
comparison and contrast. Avoid
humor, personal stories and flashy
visuals.
Audience is looking forward to
the speech. Any pattern. %ry
something new.
arm, friendly, open. Make lots of
eye contact, smile, gesture and use
vocal variety. Ask for audience
participation.
Humor, examples, personal
experiences.
Highly emotional audience.
Non-controversial pattern
such as topical, chronological
or geographical (NO% pro-con
or problem-solution).
Keep calm and in control
audience seeks opportunity to take
control/criticize speaker. Do not
appear defensive or intimidated.
Speak slowly and evenly. Small
gestures. Avoid question and
answer if possible.
Objective data and expert opinion.
Avoid personal stories, flashy
visuals and jokes.
Audience is easily distracted.
Brief no more than 3 points.
Capture and keep attention.
Dynamic, entertaining. Move
around; use large gestures. Avoid
darkening the room, standing
motionless, passing out handouts,
using boring or complex visuals.
Dont expect audience participation.
Humour, photos, cartoons, colourful
visuals, brief bullet points, powerful
quotations, startling statistics.
Label the chart: Friendly, Indifferent, Neutral, Hostile
hich type of audience is the average classroom audience? hat does
this mean for your preparation and delivery?
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s:22ary
2ain point
#3
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what are your ma|n po|nts?
|v|de ara|vs|s |rlo c|ea( po|rls
P(ev|eW ra|r po|rls
T(v oul d|lle(erl sl(uclu(es
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Arrange the ma|n po|nts |n
the correct structures.
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'P|rate: 0re Wro ra|es use
ol o( (ep(oduces lre Wo(| ol
arolre( W|lroul aulro(|zal|or.'
source /.943,7.42 r.d
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Music Movies Software

Singaporeans
Vietnamese
ndonesians
Singaporeans
Vietnamese
ndonesians
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Accordinq to the US Depurtment of Lubor
(Z007), in the United Stutes of Americu, onIy
ZZ% of upper munuqement positions ure
occupied by Africun Americun women
African American Female
African American Male
Caucasian Female
Caucasian Male
Hispanic Female
Hispanic Male
Asian Female
Asian Male
Other Female
Other Male
Fig 1. US Department oI Labour 2007
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'3|rp||c|lv |s lre
u|l|rale sopr|sl|cal|or.'
3leve Joos
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Salmon Farmed
Salmon ild
%una
Flounder
Catfish
Snapper
hiting
Halibut
Dory
Cod
Omega-3 Content in Fish in grams per 3 once portion
Lesson Two Puo||c 3pea||rd
Salmon Farmed
Salmon ild
%una
Flounder
Catfish
Snapper
hiting
Halibut
Dory
Cod
Omega-3 Content in Fish in grams per 3 once portion
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