CONFLICT MANAGEMENT

Definition

The practice of recognizing and dealing with disputes in a

rational, balanced and way.
management
effective implemented within Conflict a
environment usually involves effective communication,
business
problem resolving abilities and good negotiating skills to
restore the focus to the company’s overall goals.

In simpleterms it is defined as “the opportunity

to improve situations and strengthen
relationships”
 Breakdown in
Communication

Managerial Misunderstanding
Expectations the Information

Failure to respond
Lack of to employee
Accountability needs
 Types of Conflicts
General types:
 Functional
 Dysfunctional

 Functional conflicts:
Functional conflicts are constructive, support your
company's goals, and improve performance. It generally
involves people who are genuinely interested in solving
a problem and are willing to listen to one another.
Stimulating functional conflict is a great way to improve
your team's performance and generate new ideas.
 Dysfunctional conflicts:
Dysfunctional conflicts on the
other hand, consist of
disputes and disagreements
that hinder your company's
performance.

This generally involves people who

are unwilling to work together
to solve a problem and is often
personal.
Types of conflict in work
place:
1. Personality conflicts:

It can be defined as interpersonal opposition based on

personal dislike and/or disagreement .
It can arise from something trivial or major, such as an
employee not liking another based on their dress sense,
work ethic, attitude, or communication style etc.
2. Intergroup conflict:

It is generally arises when there are conflicts of interests

within competing groups within an organization.
3. Cross-cultural conflict :

Cross-cultural conflict can be

defined as conflict between
individuals or groups that
are separated by cultural
boundaries.

In today's workplace, the ability

to deal with people from
different cultures is
absolutely critical in order to
achieve success. The main
cause of cross-cultural
conflict is
miscommunication.