Professional Documents
Culture Documents
01 02 03 04 05
Mercu
Jupiter Mars Earth
ry
Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
Customer Journey Maps & Infographics
Customer Journey Goals
01 Identify the customer Earth is the third planet from the Sun
04 Map contact points Despite being red, Mars is a very cold place
05 Evaluate key moments Venus has a beautiful name but is very hot
07 Understand the pains Neptune is the farthest planet from the Sun
Customer Journey Maps & Infographics
01 02 03 04 05
Considerati
Awareness Purchase Retention Advocacy
on
● List item 1 ● List item 1 ● List item 1 ● List item 1 ● List item 1
● List item 2 ● List item 2 ● List item 2 ● List item 2 ● List item 2
● List item 3 ● List item 3 ● List item 3 ● List item 3 ● List item 3
● List item 4 ● List item 4 ● List item 4 ● List item 4 ● List item 4
Sales Journey
Customer Journey Maps & Infographics
Awareness Search
01 Earth is the 02 Mercury is the
third planet closest planet
from the Sun to the Sun
Jupiter
Reputation Conversion
Jupiter is the
biggest planet
03 Venus has a 04 Despite being
of them all beautiful name red, Mars is a
but is hot very cold place
Customer Journey Maps & Infographics
Earth Mercury Jupiter Mars Venus
Experience
Positive
Experience
Negative
Earth is the Mercury is the Jupiter is the Despite being Venus has a
third planet closest planet biggest planet red, Mars is a beautiful name
from the Sun to the Sun of them all very cold place but is very hot
Customer Journey Maps & Infographics
01 02 03 04
Customer Journey
01 Awareness Earth is the third planet from the Sun
Consideratio
Awareness Purchase Loyalty
n
Consideratio
Awareness Purchase Service Loyalty Advocacy
n
Venus 100
Venus has a %
beautiful name
Jupiter
It’s the biggest
50%
planet of them all
Mercury
It’s the closest
75%
planet to the Sun
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Customer Journey Maps & Infographics
Mars Earth Mercury
Mars is a very We all live on Mercury is
cold planet planet Earth very small
Considerati
Awareness Purchase Retention Advocacy
on
Venus Saturn
Venus has a Saturn is a
nice name gas giant
Customer Journey Maps & Infographics
Jupiter Mars
It’s the biggest 20% 30% Despite being
planet of them all red, Mars is cold
Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
Customer Journey Maps & Infographics
Positive experience
● List item 1
● List item 2
● List item 1
● List item 2
Considerati
Awareness Acquisition Loyalty
on
● List item 1
Negative experience
● List item 2
Customer Journey Maps & Infographics
Earth
Earth is the
third planet
from the Sun
Jupiter
Jupiter is the
biggest planet
of them all
Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
Customer Journey Maps & Infographics
01 02
Earth Mercury
Earth is the third Mercury is a very
planet from the Sun small planet
03 04
Mars Jupiter
Despite being red, Jupiter is the biggest
Mars is a cold place planet of them all
Customer Journey Maps & Infographics
Mercury is the Despite being
closest planet red, Mars is a
to the Sun very cold place
Venus
Venus has a 60%
beautiful name
Jupiter
Customer journey It’s the biggest 30%
phases planet of them all
Mercury
It’s the closest 10%
planet to the Sun
Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
Customer Journey Maps & Infographics
Mercury is a very Despite being red, Jupiter is the biggest Venus has a beautiful
small planet Mars is very cold planet of them all name but is very hot
Customer Journey Maps & Infographics
Phase 3
Jupiter is the
biggest planet
of them all
Phase 2
Mercury is the
closest planet
to the Sun
Phase 1
Earth is the
third planet
from the Sun
Customer Journey Maps & Infographics
Customer Experience
Very Good
Good
Normal
Bad
Very Bad
30% 10%
4/5
Customer Journey Maps & Infographics
01 02 03 04 05
Earth is the Mercury is the Jupiter is the Despite being Venus has a
third planet closest planet biggest planet red, Mars is a beautiful name
from the Sun to the Sun of them all very cold place but is very hot
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Infographics
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