Group Behaviour

-Presented by ( Group 7)

Rajeswari Sahoo(21202184)
Ronit Sultania(21202187)
Rahul kumar Pathak(21202183)
Rishabh Jain(21202185)
Priyanshu Agrawal(21202182)
Ritu Swain(21202186)
 Introduction
• A group can be defined as two or more interacting and
interdependent individuals who come together to achieve particular
objectives.
• A group behavior can be stated as a course of action a group takes as
a family.
For example − Strike.
• Group behavior in organizations tends to follow the organizational
norms and rules wherein the employees are expected to be
disciplined, follow orders, and work to the requirements of the
organization rather than their own whims and fancies.
• Indeed, the extreme form of groups conforming to the common codes
of behavior is the armed forces wherein all members at whatever
level they are in are expected to follow the orders of their superiors.
 WHY DO GROUP
FORM?
• Security

• Status

• Self Esteem

• Affiliation

• Power

• Goal Achievement
 TYPES OF GROUP

FORMAL GROUP INFORMAL

GROUP

• COMMAND GROUP • FRIENDSHIP GROUP

• INTEREST GROUP • TASK GROUP
 PROPERTIES OF A GROUP

• ROLE
• NORMS
• STATUS
• SIZE
 Five-Stage Model of Group Development
• Forming
• Storming
• Norming
• Performing
• Adjourning
 CASE SUMMARY

• Maggie Beckhard was recently hired as a supervisor of approximately 20

telephone customer-service operators.
• Her previous job was supervision of productions, a much different focus
than customer service.
• Maggie now has to deal with employees who are facing cases of role
conflict and lack of clear responsibility.
• As customer service operators, their job entails providing quality customer
service regardless of time and resources.
• As employees, they are charged with serving the most amount of customers
in the fastest and most efficient manner.
 CONCLUSION

• Better customer service.

• Cooperative teamwork.
• Creativity and innovation.
• Effective leadership.
• Ethical behavior among staff and management.
• Job performance.
• Positive, upbeat atmosphere.