Chapter 20

Individual, group and team

behavior
 Group and team
• A group is a collection of individuals who coordinate their
individual efforts. On the other hand, at team is a group of
people who share a common team purpose and a number
of challenging goals. Members of the team are mutually
committed to the goals and to each other.
• When two or more individuals are classed together
either by the organization or out of social needs, it
is known as a group. On the other hand, a team is
the collection of people, who are linked together to
achieve a common objective.
 Characteristics of individual behaviour
• Motivation level
• Perception
• Attitudes
• Personality
 Role theory
• A role is the pattern of behaviour expected by
someone who occupies a particular position
• Several key terms relating to role theory
– Role behaviour
– Role set
– Role sign
 Group
• Following are the characteristic of group
– A sense of identity
– Loyalty to the group
– Purpose and leadership
 Group behaviour
• Assertive
• Aggressive
• Passive behaviour
 Team
• Team is formal group
 Belbins team theory
• Leader (co - ordinator )
• Shaper
• Plant
• monitor - evaluator
• Resource - investigator
• Implementer (company worker)
• Team worker
• Completer - finisher
• Specialist (expert)
Tuckmans stages of group development
• Forming
• Storming
• Norming
• Performing
• Dorming
• Adjourning
 Team effectiveness
• Peters and waterman define the 5 key aspect
– Small
– Limited duration
– Voluntary
– Communication should be informal and
unstructured
– Action oriented
 Building the team and improving
effectiveness
• Improved communication
• Building trust
• Social interaction