Professional Documents
Culture Documents
Lecture 5
Overview
• Discuss the specific stake that consumers have in
corporate activity
• Outline the ethical issues and problems faced in
business-consumer relations
• Examine issues in context of globalization
• Arguments for more responsible marketing practices
• Develop notion of corporate citizenship in relation to
consumers
• Examine the challenges posed by sustainable
consumption
Consumers as stakeholders (I)
• Commonplace argument that businesses are best
served by treating their customers well
• So why continued ethical abuses of consumers and
poor reputation of marketing and sales professions?
• Examples of organizations accused of treating
customers in a questionable manner:
– Multinational drug companies
– Fast food and soft drink companies
– Banks and credit card companies
– Mobile phone companies
– Technology companies
– Schools
Consumers as stakeholders (II)
Product
Distribution
recapture
Consumption
Disposal
Summary
• The specific stake held by consumers and outlined
some of the main rights of consumers:
• Rights to safe products
• Honest and truthful communications
• Fair prices
• Fair treatment
• Privacy
• Rise of ethical consumption
• The challenges of sustainability
• In the consumer society that we currently live in, it
appears that consumers might be expected to
shoulder increased responsibilities as well as being
afforded certain rights