Design a model to reduce the lead time

at Rob Jon burritos

Carlos Moran, Karla Garzon & Marcos Rengifo 
Industrial Engineering
Tutor name: Kleber Barcia, PhD.
Facultad de Ingeniería en Mecánica y Ciencias de la Producción 
November - 2022 
 Company background

01 03 05
Product Fry Location Customers
set up Barzola
Cook  La huerta

Guayaquil –
Burritos Diners
Urdesa
Activities Suppliers
02 04
Focus Problem Statement
Since 2021 there has been a reduction in sales Y = Lead time
due to the delay of the employees in
preparing the products on the days with the
highest demand (on weekends), so it is Y+ + +
expected to reduce the delivery time from 12
to 10 minutes.

Focus general objective

Reduce the lead time in the products with the
highest demand (tacos, nachos, burritos) by
analyzing the process with the DMAIC
methodology, to increase sales by 15%. ​
Meeting
 Brain storming
A. Kitchen B. Shortage
equipment C. Disorganized D. Wrong E. Slow
of raw
with low work order order
material in
capacity  shifts preparation reception
cold zone

G. Low H. Newly
F. Reduced hired I. Tight J. Low
response
kitchen space in employee
capacity on employees
layout fryer performance
days with have little
higher demand experience
 K. Incorrect L. Delay in M. delay in
distribution of cleaning the washing N. rework on
tables available on
activities for kitchen orders
days with the
employees highest demand utensils

R. Search for kitchen

P. Fatigue on  Q.
O. Equipment  utensils due to clutter
days of greatest  disorganized when there is high
failure demand demand
inventories
ISHIKAWA
Cause-Efect matrix  
Causes Employee Manager Maitre TOTAL
Option A  6 3 1 10
SCORE IMPACT
Option B  3 9 3 15
Option C 1 1 3 5
1 -
Option D 3 6 1 10 3 LOW
Option E 6 9 6 21 6 MEDIUM
Option F 3 3 1 7
Option G 9 6 9 24
9 HIGH
Option H 5 1 3 9
Option I 1 1 3 5
Option J 3 6 1 10
Option K  6 9 6 21
Option L 3 1 1 5
 Option M  1 6 3 10
Option N 6 9 1 16
Option O  1 9 1 11
Option P  3 3 3 9
Option Q  3 3 1 7
Option R 9 6 9 24
 Bar Chart
Bar chart of Causes
25

20

15

10

0
A  B   C  D  E  F n 
G n 
H
on
 I  J
n 
K   L  
n 
N O  n 
P  Q  n 
R
on  on  on on on on o o ti ti on o ti on n M o on  o on  o
ti ti ti ti ti ti o ti ti
Op
ti
Op
ti
Op Op Op Op Op Op Op Op Op
ti
Op ti
Op Op
ti
Op
ti
Op
ti
Op
Op
 Impact vs Effort diagram 
 Cause verification plan
Verification
Potential Cause Theory about impact Conclusion
Method
Customers do not Analysis: Orden
choose their ingredients reception time vs.
Slow order quickly, causing this Lead time
E activity to take longer
reception
than required, so the Tool:
lead time increase.​ Linear Regression
Because there are not Analysis: employes 
enough staff for these capacity vs. Lead
Low response ca days, they take time to time
pacity on days
G prepare orders and
with higher 
demand customers will wait
longer, so the lead time Tool: ANOVA
increase.
Statistical Analysis

With a p-value
greater than 0.05, we
can conclude that the
Slow Order Reception
and Lead Time
variables are
independent of each
other.
Statistical Analysis
H0: X1 has no influenced in variable Y.
H1. X1 has influenced in variable Y.

P-VALUE LOWER THAN

SIGNIFICANT LEVEL

THE CAUSE IS SIGNIFICANT

Slow order reception does not

influence in the Lead Time.
 Statistical Analysis

P-VALUE LOWER THAN Low response capacity

SIGNIFICANT LEVEL on days with higher
demand influences in
THE CAUSE IS SIGNIFICANT the Lead Time.
 Cause verification plan
Verification
Potential Cause Theory about impact Conclusion
Method
Customers do not Analysis: Orden
choose their ingredients reception time vs.
No-
Slow order quickly, causing this Lead time
E activity to take longer Significant variable
reception
than required, so the Tool: (p-value=0.151)
lead time increase.​ Linear Regression
Because there are not Analysis: employes 
enough staff for these capacity vs. Lead
Low response ca days, they take time to time
pacity on days Significant variable
G prepare orders and
with higher  (p-value=0.000)
demand customers will wait
longer, so the lead time Tool: ANOVA
increase.
5W TECHNIQUE

1. Why? 2. Why? 3. Why? 4. Why? Roots causes

Why is there low

response Why is there Why do Why is Many activities for 
capacity on the disorganization employees have a single employee 
employee’s
days with the among the many assigned
highest employees? activities? capacity limited?
demand? 

Few workers 
Because there is
Because they
disorganization Because there is
and little have many a limited Because a
assigned correct planning
communication employee’s
activities (work is omitted.
among overload)  capacity
employees Disorganization 
5W TECHNIQUE

1. Why? 2. Why? 3. Why? Roots causes

Because they Because there is Because a

have many correct
a limited
assigned employee’s Few workers 
Why is there low employee’s
activities (work planning is
response overload) capacity omitted.
capacity on the
days with the
highest
demand? Because there is
Because hot
zone is the tight space in
fryer
longest process
 
Next step
THANKS!