 Improvement means changing the performance to a new

REPEATABLE level. To be able to improve the process, it must be

repeatable and measurable.
AND
measurable Repeatability means that the process must recur over

time. The cycle may be long, as with the product
development process or it may be short, as with a
manufacturing operation or an order entry process.
 In other words, you need the ability to learn from both
successes and failures.
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Improvement process
Seven steps for accelerated continuous improvement:
1. Focus and pinpoint;
2. Communicate;
3. Translate and link
4. Create a management action plan;
5. Improve processes;
6. Measure progress and provide feedback; and
7. Reinforce behavours and celebrate results.
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A structured improvement approached, which
describes a logical, data- driven process for solving
problem, generally includes four key steps:

1. Redefining and analyzing the perceived problem

2. Generating ideas,
3. Evaluating ideas and selecting a workable solution and
4. Implementing the solution
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THE DEMING CYCLE

One of the earliest approached focused on quality improvement that

can be learned and applied by everyone in an organization is the
Deming Cycle
Title
5
The DEMING WHEEL Three fundamental
consisted of : questions to consider are:

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 Make the product and test in the  1. What are we trying to
production line in the laboratory accomplish?

 test the product in sevice and  2. What changes can we make that
through market research to find out will result in improvement?
what users think about it and why
nonuser have not bought it.
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Sigma dmaic
methodology
SIX SIGMA USES A SYSTEMATIC IMPROVEMENT APPROACH
KNOWN AS DMAIC
D- DEFINE
M- MEASURE
A- ANALYZE
C- CONTROL
Tools for continuous improvement 7

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 No matter which improvement approached is followed, many tools have been
created or adapted from other disciplines

 Such as operation research and industrial engineering

Title: The seven quality control tools
8
1. Flowcharts
2. Check sheets

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3. Histograms
4. Pareto Diagrams
5. Cause and effect diagrams
6. Scatter diagrams
7. Control chart

Root cause analysis is an approach using statistical ,

quantative or qualitative tools to identify and understand
the root cause, or the source of a problem.