Conflict and Negotiation

Pert-9

Dr.Muslikh,SE.ME

FEB UNIVERSITAS YARSI

NOPEMBER 2022
Learning Outcomes, mahasiswa dapat menganalisis cara mengatasi
konflik dan negosiasi

Pembahasan
1.Define conflict.
2.Differentiate between the traditional, interactionist, and managed-
conflict views of conflict.
3.Outline the conflict process.
4.Define negotiation.
5.Contrast distributive and integrative bargaining.
6.Apply the five steps of the negotiation process.
7.Show how individual differences influence negotiations.
Overview

The
Organization
Change
Organizational Culture
Decision Making
The Group Leadership
Power and Politics
Negotiation
The Conflict
Communication
Individual Groups and Teams
Motivating Self and
Others

Emotions
Values and Attitudes
Perception
Personality
Memahami conflik
Defined Conflik
The Conflict Process

Sources of
Conflict
Organizational Conflict Outcomes
Task vs Socioemotional Conflict
Minimizing Socioemotional Conflict
Conflic Garuda
Sources of Conflict
Incompatible
Goals
Conflict Management Styles
Forcing Problem-Solving

Yielding
Avoiding

Low
Cooperativeness
Memahami konflik
Memahmi konflik
Pandangan tentang Konflik
• The Traditional View of Conflict
• Assumed all was bad and to be avoided.
• Viewed negatively and discussed with such terms violence, destruction,
and irrationality.
• Conflict was a dysfunctional outcome resulting from poor
communication, a lack of openness and trust between people, and the
failure of managers to be responsive to the needs and aspirations of
their employees.
Pandangan konflik
• The interactionist view of conflict
• Aharmonious, peaceful, tranquil, and cooperative
group is prone to becoming static, apathetic, and
unresponsive to needs for change and innovation.
• But, not all conflicts are good.
• Functional, constructive forms of conflict support
goals.
• Conflicts that hinder group performance are
dysfunctional or destructive forms of conflict.
Conflic Handling
Process Conflik
Intensitas Konflik
 Negosiasi
Defenisi
• Negotiation is a “process in which two or more parties exchange
goods or services and attempt to agree upon the exchange rate
for them.”
Distributive Bergaining VS Integrative Bergaining
Apply the five steps of the negotiation process
Summary and Implications for Managers
Penutup
• Diskusi