BASIC CONCEPTS IN

FRONT OFFICE SERVICES

 FRONT OFFICE SERVICES
At hotels, front office refers to the front desk or reception
area or the core operations department of the hotel. This
would include the reception and front desk, as well as
reservations, sales and marketing, housekeeping and
concierge. This is the place where guests go when they
arrive at the hotel. Employees working in the front office
will confirm guest reservations and also attend to guest
complaints and queries.
ACCOMMODATE
A promise of a room for a guest - if not in that hotel, then a
commitment to find a room elsewhere.
CHECK-IN
New arrival in room. Hotel day starts at 6:00 a.m.; however,
occupancy of rooms by arriving guests may not be possible until
after the established check-in time of 2:00 p.m.
CHECK-OUT
(verb) To vacate a hotel room, (taking luggage), turn in key and
pay bill; (noun, hyphenated) a room that a guest has officially
vacated.
Check-out time is usually 12:00 noon.
RESERVATION
Advance request for a hotel room
SALE
A sale is the exchange of a commodity or money as the price of a
good or a service.
 MARKETING
Marketing is used to create the customer, to keep
the customer and to satisfy the customer. With the
customer as the focus of its activities, it can be
concluded that Marketing is one of the premier
components of Business Management - the other
being Innovation.
CONCIERGE
In hotels or resorts, a concierge assists guests by
performing various tasks such as making restaurant
 reservations, booking hotels, arranging for spa services,
recommending night life hot spots, booking transportation
(like taxi, limousines, airplanes, boats, etc.), coordinating
porter service (luggage assistance request), procuring of
tickets to special events, and assisting with various travel
arrangements and tours of local attractions. Concierge also
assist with sending and receiving parcels.
 SUITE
A large room with a sitting area and sleeping area which
can be closed off with a door.