Jeopardy

Written Values and Active

Conflict Multiculturalism
Communication Goals Listening

$100 $100 $100 $100 $100

$200 $200 $200 $200 $200

$300 $300 $300 $300 $300

$400 $400 $400 $400 $400

$500 $500 $500 $500 $500

Final Jeopardy - Blame

 Written Communication- $100
 The point of an email subject line is this.

 Draw attention.
 Written Communication - $200
 This is what you can do to help make an email
easier to read.

(Three possible answers)

 Use bullets
 Use numbers
 Use charts
 Written Communication - $300
 A good way to help a doctor answer your fax is
to do this.

(More than one possible answer)

 Use check boxes

 Use numbers when more than one issue is
involved
 Written Communication - $400
 E-prescribing is valuable because it reduces
these.

 Errors/mistakes.
 Written Communication - $500
 In addition to being useful for communicating
between staff and other healthcare
professionals, written communication is also
useful in helping patients with this type of
disability.
 Hearing
 Conflict - $100
 Conflict can mostly be seen as this.

 Differences of opinion
 Conflict - $200
 A useful tool when dealing with conflict is using
this type of statement.

 “I” statements
 Conflict - $300
 The F in FADE stands for this.

 Find the real problem.

 Conflict - $400
 A dynamic process in which two or more parties
try to reach a mutually beneficial outcome is also
known as this.

 Negotiation
 Conflict - $500
 Sit, stand and walk tall, and waiting when you or
the other side is angry are all tips for being this.

 Assertive
 Multiculturalism - $100
 A good way to check for understanding is using
this method.

 Teach-Talk Back
 Multiculturalism - $200
 Using an interpreter is often a good solution for
this issue.

 Language barrier
 Multiculturalism - $300
 Becoming sensitive to patients’ beliefs and
attitudes as well as being aware of your own
bias’ and values is known as this.

 Cultural Awareness
 Multiculturalism - $400
 The process of learning about other cultures and
the values they hold is known as this.

 Cultural Knowledge
 Multiculturalism - $500
 The only time one should discourage a cultural
practice is when this might happen.

 Harm
 Values and Goals - $100
 The A in SMART refers to this type of goal.

 Attainable
 Values and Goals - $200
 What you believe are important to your life and
how you live and make decisions are known as
these.

 Values
 Values and Goals - $300
 Inflexibility and obsession are negative aspects
to these.

 Goals
 Values and Goals - $400
 The M in SMART refers to this.

 Measurable
 Values and Goals - $500
 A good way to make your goals more specific is
to ask these six questions.

 Who
 What
 When
 Where
 Why
 How
 Active Listening - $100
 If a patient is confused when you state a generic
name, you can also say this to help them
understand.

 Brand name
 Active Listening - $200
 If you do not understand something or if you
want to confirm you have heard everything, you
can use these to find out.

 Questions
 Active Listening - $300
 Giving in to demands or pressure in order to
avoid conflict is this type of behavior.

 Passive
 Active Listening - $400
 If you try to “win” an argument or bully people
into accepting your way, you are being this type
of person.

 Aggressive
 Active Listening - $500
 The most important reason to listen to a patient,
and the thing you need to know before you can
help them, is this.

 What they need/their needs

 Final Jeopardy
 Complete the following sentence:

It’s not my __________, but it is my __________.

 It’s not my fault, but it is my problem.