Professional Documents
Culture Documents
17
Planning for
Growth and
Change
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CHAPTER OBJECTIVES
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GROWTH
• Expansion is a natural by-product of a successful
startup.
• Growth helps a new business secure or maintain its
competitive advantage and establish a firm foothold in
the market.
• Growth is the result of an entrepreneur’s strong vision
that guides decision making and ensures that the
company stays on course and meets its goals.
• Some entrepreneurs shy away from growth because
they’re afraid of losing control.
• That fear is not unfounded; many businesses falter during
rapid growth because of the enormous demands placed on
the company’s resources.
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GROWTH STRATEGY (slide 1 of 2)
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GROWTH STRATEGY (slide 2 of 2)
• There are three ways that strategies for growth are
changing:
1. Growth strategy is now about the general direction in which
you want to take your company based on its capabilities that
you plan to consistently improve on.
• The rapid pace at which the business world moves today means
that strategy and plans need to be more fluid.
2. Because of increasing uncertainty, it is not possible to predict
the future with any degree of confidence.
• That means your company has to be set up for change—fast
product development, testing, learning, and adapting.
3. Maintaining a flatter organizational structure that puts you,
your operational team, and the customer in close contact will
help you respond quickly to change.
© 2020 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
STAGES OF GROWTH
17.1
IN A NEW VENTURE
• Rates and stages of growth in a new venture
vary by industry and business type; however,
there appear to be some commonalities that
suggest a pattern that will help you anticipate
events and requirements before they occur.
• The stages of growth are as follows:
1. Startup.
2. Initial growth.
3. Rapid growth.
4. Stable growth.
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Stages of Growth
FIGURE 17.1
and Company Focus
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17.1a Startup Success
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17.1c Rapid Growth
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17.1e Factors That Affect Growth (slide 1 of 4)
Management Factors
• When a new company has survived and is successful, there is a
tendency to believe that it must be doing everything right and
should continue in the same manner.
• That is a fatal error because change is a by-product of success.
• Most entrepreneurs have a difficult time moving from the
entrepreneur role to the executive role, which requires adapting
their leadership capabilities to the needs of the growing company.
• Four leadership tendencies seem to be a problem for
entrepreneurs attempting to manage growing organizations:
1. Too much loyalty to the original founding team and failing to see the
need for change.
2. Too much focus on details.
3. Too much focus on the destination.
4. Working in isolation.
© 2020 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
17.1e Factors That Affect Growth (slide 4 of 4)
Scaling Factors
• Growing your business is important, but finding ways
to scale the business is arguably more important.
• Growing requires adding resources to generate equivalent
revenue.
• By contrast, scaling adds revenue at an exponential rate
relative to the resources used.
• You’re rapidly increasing revenue while incrementally increasing
cost, which serves to increase your margins, resulting in more
profit.
• To effectively scale your business, you need to find
areas of your business model that can be replicated
and applied in new ways quickly and at relatively low
cost.
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TABLE 17.1 A Framework for Growth
(slide 1 of 3)
STRATEGIES TACTICS
Scan and assess the 1. Analyze the environment.
environment. a. Is the customer base growing or shrinking?
Why?
b. How are competitors doing?
c. Is the market growing?
d. How does your company compare
technologically with others in the industry?
2. Do a SWOT analysis (strengths, weaknesses,
opportunities, threats).
© 2020 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
TABLE 17.1 A Framework for Growth
(slide 2 of 3)
STRATEGIES TACTICS
Plan the growth strategy. 3. Determine the problem to be solved. Where is
the pain?
4. Brainstorm solutions.
a. Don’t limit yourself to what you know and
have done in the past.
b. Think about how you can innovate
strategically.
c. Choose two or three solutions to test.
5. Set a major goal for significant change in the
organization.
6. Set smaller, achievable goals that will put you on
the path to achieve the major goal.
7. Dedicate resources (funding and staff) toward
the achievement of these goals.
8. Examine your business model for scalable
aspects that will allow your company to grow
rapidly at lower cost.
© 2020 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
TABLE 17.1 A Framework for Growth
(slide 3 of 3)
STRATEGIES TACTICS
Hire for growth. 9. Put someone in charge of the growth plan.
10. Bring in key professional management with
experience in growing companies.
11. Provide education and training for employees
to prepare them for growth and change.
Create a growth culture. 12. Involve everyone in the organization in the
growth plan.
13. Reward achievement in interim goals.
Build a strategy advisory 14. Invite key people from the industry who can
board. keep you apprised of changes.
15. Make industry partners and customers part of
the planning process.
16. Invite more outsiders than insiders onto the
advisory board.
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Categories of Growth
FIGURE 17.2
Strategies
for Entrepreneurs
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17.2 GROWING THE MARKET
Franchising
• Franchising enables a business to grow quickly into several
geographic markets at once.
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17.2b Market Exploration (slide 2 of 5)
Franchising (continued)
• The franchiser sells to the franchisee:
• The right to do business under a particular name.
• The right to a product, process, or service.
• Training and assistance in setting up the business.
• Ongoing marketing and quality control support once the business is
established.
• The franchisee pays a fee and royalty on sales, typically 3 to 8
percent, and in return may get:
• A product or service that has a proven market.
• Trade names and / or trademarks.
• A patented design, process, or formula.
• An accounting and financial control system.
• A marketing plan.
• The benefit of volume purchasing and advertising.
© 2020 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
17.2b Market Exploration (slide 3 of 5)
Franchising (continued)
• Although it is a popular vehicle for growth, franchising
a business is not without its risks.
• It is much like creating a whole new business, because the
franchiser must carefully document all processes and
procedures in a manual that will be used to train the
franchisees.
• Potential franchisees need to be scrutinized to ensure that
they are qualified to assume the responsibilities of operating a
franchise.
• The cost of preparing a business to franchise is considerable
and includes legal, accounting, consulting, and training
expenses.
• It may take as long as three to five years to show a profit.
© 2020 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
17.2b Market Exploration (slide 4 of 5)
Franchising (continued)
• A successful franchise system will need to have the following
characteristics:
• A successful prototype with proven profitability and a good reputation
so that the potential franchisee will begin with instant recognition.
• A registered trademark and a consistent image and appearance for
all outlets.
• A business that can be systematized and easily replicated many times.
• A product that can be sold in a variety of geographic regions.
• Adequate funding.
• A well-documented prospectus that spells out the franchisee’s rights,
responsibilities, and risks.
• An operations manual that details every aspect of running the business.
• A training and support system for franchisees.
• Site selection criteria and architectural standards.
© 2020 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
17.2b Market Exploration (slide 5 of 5)
Licensing
• Licensing is a way to grow a company without
investing large amounts of capital in plant, equipment,
and employees.
• A license agreement is a grant to someone else to use
your company’s intellectual property and exploit it in
the marketplace by manufacturing, distributing, or
using it to create a new product.
• Anything that can be patented, copyrighted, or
trademarked, and anything that is a trade secret, has
the potential to be licensed.
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17.3 GROWING WITHIN THE INDUSTRY
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17.3b Horizontal Integration Strategies
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17.3c Alliance Strategies
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GROWING BY GOING GLOBAL
17.4
(slide 1 of 2)
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GROWING BY GOING GLOBAL
17.4
(slide 2 of 2)
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17.4c Foreign Agents, Distributors,
and Trading Companies (slide 1 of 2)
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17.4c Foreign Agents, Distributors,
and Trading Companies (slide 2 of 2)
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17.5 PREPARING FOR CHANGE (slide 2 of 2)
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FIGURE 17.3 Managing Risk in a
New Venture
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17.5a Identifying Potential Risks (slide 1 of 6)
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17.5a Identifying Potential Risks (slide 2 of 6)
Intellectual Piracy
• Although piracy cannot be completely stopped, small companies
can fight back by:
• Investigating suppliers and manufacturers before doing business with
them.
• Contractually requiring their foreign partners to submit to
international binding arbitration to avoid having to navigate the local
courts of a country.
• Registering all trademarks in whatever country your company is
doing business in.
© 2020 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
17.5a Identifying Potential Risks (slide 4 of 6)
Product Liability
• More and more of the risk of product-related injuries has been
shifted to manufacturers, creating a legal minefield that could
prove disastrous to a growing company.
• Most product liability insurance covers the cost of defense,
personal injury, or property damage, but not lost sales and the
cost of product redesign.
Cyber Risk
• Cyber risk includes:
• Hacker attacks.
• Phishing attacks.
• Spy bots.
• Viruses and worms.
© 2020 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
17.5a Identifying Potential Risks (slide 5 of 6)
Decline in Sales
• When there is a decline in sales, it is especially important to look
not only at the economy but at the following sources as well:
• The credit status of customers and distributors.
• Your inventory turnover rate.
• Any new competitor(s) that offers a product or service more in line
with current tastes and preferences.
• To prepare the best defense against a cash flow crisis:
• Remain committed to producing exceptional-quality products.
• Control the cost of overhead, particularly where that overhead does
not contribute directly to revenue generation.
• Keep production costs down by subcontracting and being frugal
about facilities.
• Make liquidity and positive cash flow the prime directive, so that your
company can ride out temporary periods of declining demand.
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17.5b Calculating Risk Probability
and the Cost to the Business
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17.6a Change of Ownership in
Small Enterprises (slide 1 of 3)
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17.6a Change of Ownership
in Small Enterprises (slide 2 of 3)
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17.6b Succession Planning in
Family-Owned Businesses (slide 1 of 2)
• About a third of all family businesses survive the transition from
first- to second-generation ownership, and only about 12 percent
remain viable into the third generation.
• This is partly because the owner must deal not only with business
issues related to succession—ownership, management, strategic
planning—but also with the unexpected, such as a death or
relationship issues with family members.
• Succession planning tends to expose family issues that may have
been kept in the background but have been building over time.
• Succession planning in family businesses takes a long time due to:
1. Physiological and emotional issues that stem from the interrelations
of family members.
2. The complexity of succession, particularly since the owner typically
has no experience in this area.
3. Relevant laws and taxation that impact the financial status of the
company.
© 2020 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
17.6b Succession Planning in
Family-Owned Businesses (slide 2 of 2)
• To start the process of succession planning, all the active family
members should participate on a committee to explore the options
and answer the following questions:
• Is the next generation being sufficiently prepared to take over the
business when the time comes?
• What is the second generation’s expectation for the future of the
business, and is it congruent with the company’s vision?
• What skills and experience does the second generation need to
acquire?
• What would the ideal succession plan look like?
• Then, with the help of an attorney, buy–sell agreements should be
developed to ensure that heirs receive a fair price for their interest
in the business upon an owner’s death and to protect against
irreparable damage in the event of a shareholder’s permanent
disability by outlining provisions for buying out the disabled
shareholder’s interest.
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17.7 PLANNING FOR HARVEST AND EXIT
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17.7b Cashing Out but Staying In (slide 2 of 2)
A Phased Sale
• Some entrepreneurs want to soften the emotional blow of selling
the business by agreeing with the buyer—an individual or another
firm—to sell in two phases.
• During the first phase, you sell a percentage of the company but
remain in control of operations and can continue to grow the company
to the point at which the buyer has agreed to complete the purchase.
• In the second phase, the business is sold at a prearranged price,
usually a multiple of earnings.
• This approach is fairly complex and should always be guided by
an attorney experienced in acquisitions and buy–sell agreements.
• The buy–sell agreement, which specifies the terms of the purchase,
specifies the amount of control the new owner can exert over the
business before the sale has been completed and the amount of
proprietary information that will be shared with the buyer between
Phases 1 and 2.
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17.7c Being Acquired (slide 1 of 2)
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17.7c Being Acquired (slide 2 of 2)
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17.7d Dealing with Failure: Bankruptcy
(slide 1 of 2)