DESIGNING FOR

COMPREHENSIVE
SUPPORT

THOMAS L. NONDORF
THE BOEING COMPANY
Oct. 22, 2003
Thomas.l.nondorf@boeing.com
Once upon a time:

SUPPORT WAS

THE RIGHT ASSET

AT THE RIGHT TIME

AT THE RIGHT PLACE

THE REALITY TODAY:

PERFORMANCE BASED LOGISTICS

PERFORMANCE WARRANTIES

AUTONOMOUS OPERATION

MORE EMPHASIS ON
CONTRACTOR PERFORMANCE
HOW DO WE ACCOMMODATE THIS
CHANGE IN PHILOSOPHY ?

UNDERSTAND THE REQUIREMENTS

DESIGN A PRODUCT THAT CAN

ACHIEVE THEM
 MAINTAINABILITY?
WARRANTIES:
RELIABILITY?
AVAILABILITY…..
TRAINING?
INHERIENT ? DIAGNOSTICS?
ACHIEVED ? SPARES?
OBSERVED ? ALL THE
ABOVE?

HOW DO YOU ACHIEVE THE LEVEL NEEDED ?

ACTUALLY THE CORRECT ANSWER IS:

“ALL THE ABOVE”

BUT,

IN A STRUCTURED, OPTIMIZED APPROACH

WHICH BALANCES ACQUISITION COST,
CAPABILITY, PERFORMANCE AND SUPPORT
COST i.e.
“A STRUCTURED SYSTEMS ENGINEERING
PROCESS”
 THE CLASSIC FUNDING BATTLE

D IS A PRIMARY REASON FOR THIS S

DILEMA
E U

S P

I P

G O

N R
T
 VISION OF SUPPORTABILITY

An integral part of a disciplined SE process that provides the bridge

between front end product design thru effective field support

PRODUCT PRODUCT
ENGINEERING • Avoid costly SUPPORT
redesign
Systems Engineering • Assure balanced Systems Engineering
AFFORDABILITY RISK MANAGEMENT design/best value AFFORDABILITY RISK MANAGEMENT
to customer
Supportability Eng Disciplines Product Support Disciplines
•Force
RELIABILITY IVHM Multiplier
SUPPLY SUPPORT LOGISTICS SUPPORT
MAINTAINABILITY BASE SUITABILITY
TECH MANUALS TRAINING
HUMAN FACTORS DIGITAL FIELD SERVICE MANPOWER
ENVIRONMENT
ROOT CAUSE CONTRACTED LOGISTICS SUPPORT (CLS)

Customer Coordination/Feedback
 Systems and Supportability Engineering
Design Influence Support/Logistics Lifetime
Concept of Products Support
Operations Development
Design Reviews
and
TLR & Evaluation
Maintenance Evaluation
Concept Maintainability Tech.
Analysis Refreshment
Level of Repair Fleet
Functional
Analysis Maintainability Feedback
Prediction
Functional Flow/
Data Flow Have
Diagrams Failure Mode, Reliability System Test
Effects, and Centered
Maintenance Requirements Yes Detailed & Evaluation Sustaining
Allocation of Criticality Analysis Task Analysis Been Met? Support (Hot Bed SYSTEM
Maintenance (MTA) Support Test/ Product List
System (FMECA) (RCM) Testing)
Requirements Evaluation Support
System Elements of Logistics Support:
Architecture/ Fault Tree • Supply Support (Spare/Repair Parts)
Selection of Analysis (FTA) No
• Maintenance Planning
System Elements
• Test/Support Equipment
Requirements • Technical Documentation/IETM
System Reliability For The: • Manpower/Personnel
Analysis, Modeling, Reliability
and Allocation Prediction • Training/CBT
• Facilities; PHS&T
System Redesign/ • Design Interface; Computing
Improvement Support

Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making)

Technology/Standards Evolution and COTS Products Market Surveillance

Technology
Refreshment
 Systems and Supportability Engineering

Concept of Design Influence

Operations

TLR &
PRODUCT
Maintenance
Concept Maintainability
Analysis
ENGINEERING
Level of Repair
Functional
Analysis Maintainability Systems Engineering
Prediction
Functional Flow/
Data Flow AFFORDABILITY RISK MANAGEMENT
Diagrams Failure Mode, Reliability
Effects, and Centered
Allocation of
System
Criticality Analysis
(FMECA)
Maintenance
(RCM)
Supportability Eng Disciplines
Requirements
System RELIABILITY IVHM
Architecture/ Fault Tree
Selection of Analysis (FTA) MAINTAINABILITY BASE SUITABILITY
System Elements
HUMAN FACTORS DIGITAL
ENVIRONMENT
System Reliability ROOT CAUSE
Analysis, Modeling, Reliability
and Allocation Prediction

System Redesign/
Improvement

Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making)

Technology/Standards Evolution and COTS Products Market Surveillance

Technology
Refreshment
LIKEWISE,

THE TRADITIONAL SUPPORT

FUNCTIONS ALSO HAVE A
ROLE IN THE DESIGN
INFLUENCE TASK
 Systems and Supportability Engineering

Concept of Design Influence

Operations
PRODUCT
TLR &
Maintenance
Maintainability
SUPPORT
Concept
Analysis
Level of Repair
Functional
Analysis Maintainability
Systems Engineering
Prediction
Functional Flow/ AFFORDABILITY RISK MANAGEMENT
Data Flow
Diagrams Failure Mode, Reliability
Effects, and Centered
Allocation of Criticality Analysis Maintenance Product Support Disciplines
System (FMECA) (RCM)
Requirements
System SUPPLY SUPPORT LOGISTICS SUPPORT
Architecture/ Fault Tree
TECH MANUALS TRAINING
Selection of Analysis (FTA)
System Elements FIELD SERVICE MANPOWER
CONTRACTED LOGISTICS SUPPORT (CLS)
System Reliability
Analysis, Modeling, Reliability
and Allocation Prediction

System Redesign/
Improvement

Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making)

Technology/Standards Evolution and COTS Products Market Surveillance

Technology
Refreshment
SUMMARY:
UNDERSTAND WHAT YOU ARE
REQUIRED TO DO

IDENTIFY REQUIREMENTS EARLY

TRANSLATE REQUIREMENTS INTO

DESIGN CRITERIA AND DESIGN
REQUIREMENTS

MONITOR PERFORMANCE
THANK YOU

AND

QUESTIONS