Conflict Management and Negotiations

N A ME: K R A N T I BH O J A N E
R O LL N O .: H R0 5
Conflict management and Negotiation Styles
 Conflict management is the practice of being able to identify and managing conflicts sensibly,
fairly, and efficiently.

Following are the common ways for managing conflicts (Negotation styles):
1. Collaborating: I win, you win.
2. Competing: one wins other looses .
3. Avoiding: I lose, you lose.
4. Accommodating(Adjust): I lose you, you win.
5. Compromising(adjust and give in): both parties compromise.
Types of Negotiation styles:
Collaborating

Avoiding Competing

Accommodatin
Compromising
g
Steps followed in negotiations :
Following are the steps used in Negotiations :
Pre-
Preparations
1. Pre- Negotiations Negotiations

2. Preparations
3. Negotiation
Argument/
4. Argument/ Non- Argument Non- Negotiation
Argument
5. Post Negotiations .

Post
Negotiations
The situation given :

A manger in a production department does not believe in listening to

others and always disagrees with others resulting in conflicts. As a
HR Manager , do you believe that communication and conflict
interact with each other? If so how? If not, why not?
Solution:
 Step 1: Understanding the current situation, and gathering information regarding the situation
from all the parties involved.
Step 2: As we want to resolve the issue we will use either one of the following negotiation style-
1. Collaborating (win –win)
2. Compromising ( both parties compromise)
Step 3: Establishing a clear communication between the parties.
Step 4: Coming to an agreement.
Step 5: Reflecting.
The situation given can be resolved by establishing trust, communication and interaction.
Facts should be considered and records should be maintained.
The Manager and team should be made comfortable. Both parties should open up and explain
their narrative.
 There should be separate one on one interaction.
The manager should be provide with adequate information regarding the issue.
Give the manager a chance to explain.
Give them two options - 1) Collaborate with the Team (work in a constructive manner)
- 2) Compromise with the Team ( make compromises )
 Monitor the situation and dynamics, and observe weather the issue is resolved on is persisting .
If persisting , re-negotiations should be considered.
If resolved then, reflection should be n done.
Thankyou.