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QUALITY
MANAGEMENT
IN
SHIPPING INDUSTRY

KISHORE K
20MIY0004

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TABLE OF CONTENT:
• ABSTRACT
• INTRODUCTION
• OBJECTIVE
• R E V I E W O F L I T E R AT U R E
• CONCLUSIONS
• REFERENCE

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ABSTRACT

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• B e i n g t h e b a c k b o n e o f t h e w o r l d e c o n o m y, t h e s h i p p i n g i n d u s t r y i m p a c t s t h e l i v e s o f m a ny
p e o p l e d i r e c t l y a n d i n d i re c t l y.

• I t n e e d s c o n ti n u o u s i n n o v a ti o n a n d t h e a d o p ti o n o f n e w t h o u g h t p r o c e s s e s t o h a n d l e t h e
ever-growing demands of materials and goods around the world.

• Q u a l i t y m a n a g e m e n t i s c o n s i d e r e d a v a l u a b l e c o m p e ti ti v e f a c t o r f o r fi r m s t h a t c o n f e r s t h e m
c o m p e ti ti v e a d v a n t a g e s a n d e n a b l e s t h e m t o a c h i e v e s u p e r i o r p e r f o r m a n c e .

• T h e p r e s e n t s t u d y e x p l o r e s t o t a l q u a l i t y m a n a g e m e n t ( T Q M ) i m p l e m e n t a ti o n i n s h i p p i n g
c o m p a n i e s b y i d e n ti f y i n g t h e T Q M p r a c ti c e s a d o p t e d b y t h e m a s w e l l a s t h e r e s p e c ti v e T Q M
management results.

• T h i s p a p e r e x p l o r e s s o m e o f t h e b e n e fi t s o f T Q M i n s h i p p i n g a n d t h i s i n d u s t r y a l r e a d y h a v e a
history of using TQM, and this paper hopes to show how the shipping industries can
c o n ti n u e t o " c u t c o r n e r s " w i t h o u t h a r m i n g t h e i r q u a l i t y

KEYWORDS:

Wo r l d e c o n o my, Q u a l i t y m a n a g e m e n t , S u c c e s s f a c t o r s , s h i p p i n g i n d u s t r y.

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OBJECTIVES

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Objectives:

1. To obtain the

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INTRODUCTIO
N

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The shipping industry has been around for centuries and it has undergone some major changes in the last century. The
introduction of new technologies and practices have led to a significant improvement in the quality of service.

Traditionally, the shipping industry was based on a process called "just-in-time" production, which is characterized by low
inventory levels and high responsiveness to customer demand.

However, over time there has been a shift towards "just-in-case" production with higher inventories and less
responsiveness to customer demand. This shift is due to increased competition between shipping companies.

In order to stay competitive, many companies are implementing Total Quality Management (TQM) practices into their
organization's culture.

TQM focuses on continuous improvement by taking an active role in the quality process from start to finish. It also focuses
on customer satisfaction by ensuring that all customers receive high quality goods that meet their expectations.

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Dimension edit Management
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in Shipping:

1. Ship safety – means safety of cargo as well as ship itself should float and can

navigate to destination with seaworthiness.

2. Service quality- a service provided to shippers, freight forwaders that use shipping

as a transportation means.

3. Environment protection- means pollution control against sea caused by ship

operation or accident and polluted air emitted by ship s engine.

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REVIEW
OF
LITERATURE

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1. Author: T. C. E. Cheng and Petrus W C Choy

Year: 2007

Inference: this industry-specific study identified four important success factors of quality management in the shipping
industry, which are consistent with the frequently cited success factors of quality management in firms implementing
quality management in other industries.

2. Author: Aristotelis B. Alexopoulos* and Nikolaos Konstantopoulos†

Year: 2007

Inference :  To attempt a primary investigation of the total Quality systems in shipping companies! as well asin ships. "e
investigate the Vital points on which the total quality system can have a beneficial effect and redefine the way a shipping
company functions with the purpose of increasing its competitiveness. 

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3. Author:Vinh Thai, Ferry Jie 

Year: 2018

Inference : to investigate the influences of total quality management (TQM) and supply chain integration (SCI) practices on firm performance (FP) of container

shipping industry in Singapore.

4. Author: Angelos Pantouvakis & Evangelos psomas

Year: 2016

Inference : The present study explores total quality management (TQM) implementation in shipping companies by identifying the TQM practices adopted by

them as well as the respective TQM management results. Determining the relationships among TQM factors and results, especially under the moderating

effect of market or environmental uncertainty, is also an aim of this study.

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5. Author :Simone Caschili and Francesca Romana Medda

Year: 2012

Inference : To examine the international maritime industry through the lens of the CAS approach. Some of the goals that may be achieved by applying
this approach to container shipping industry in particular.

6. Author: Tae-Woo Lee

year:1970

Inference : The paper argues that the QMS is essential for the survival of the Korean shipping industry and that it will contribute not only to
assuring the quality of crew, but also, consequently, to increasing the international competitive edge of the shipping companies in Korea.

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7.Author: Ali Farhoomand ; Amir Hoosain

Year: 2004

Inference : It gives an account of how a ship management company was able to set itself apart from competitors and from its clients'' own in-house
technical and crew management capabilities, by embracing a culture of continuous improvement and by implementing total quality management
systems

8.Author: Ernst G. Frankel

Year: 1993

Research: This article is an attempt to define total quality management (TQM) in liner shipping and to present guidelines for the development of a TQM
system in liner shipping.

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9.Author :Maria Karakasnaki

Year: 2016

Inference : to Know about The impact of quality management systems on the management and performance of shipping companies .

10.Author : Mohamad Kamal Mohamad Dasuki , Dr. Rizal Razalli

Year: 2015

Inference :The research paper presents new thinking on ship construction project management and the operations strategy implementation
especially in quality management work process. In this context the factors that are required for successful implementation are identified

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11. Author: Muhammad Shahid Iqbal , Munaza Bibi , Dr. Rafique Ahmed Khan , Raheel Farooqui

Year: 2022

Inference : This study is aiming to assess the impact of total quality management factors on organizational performance. Explanatory

research type was used to examine the connection between total quality management factors and organizational performance, via using the

deductive approach to test the claims.

12.Author: Zhuohua Qu

Year:2015

Inference :The aim of this study is to develop new quantitative analytical methodologies to enable the application and implementation of Six

Sigma to improve the service quality of OSFs in shipping companies.

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13.Author: Sherin Elbendary, [2] Sara Elgazzar, [3] Sarah El Gamal

Inference : This research aims to develop and implement a model linking Knowledge Management (KM) to Total Quality Management

(TQM) in the Egyptian maritime sector.

14.Author:Mohan Rao,,Mohamed Youssef Carol Stratton

Year: 2010

Inference : This case study deals with the issue of TQM implementation. It demonstrates how TQM can not only help save a company but

also make it profitable within a short few years.

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15.Author:George Mallouppas and Elias Yfantis

Year: 2021

Inference :: This review paper examines the possible pathways and possible technologies available that will help the shipping sector achieve the

International Maritime Organization’s (IMO) deep decarbonization targets by 2050.

16.Author: Dongping song

Year: 2021

Inference :This paper provides an overview of the container shipping supply chain (CSSC) by taking a logistics perspective, covering all major

value-adding segments in CSSC including freight logistics, container logistics, vessel logistics, port/terminal logistics, and inland transport logistics

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17.Author:Taehee Lee Hyunjeong Nam

Year: 2017

Inference :This conceptual study defines and analyzes the current market situation of green shipping based on the previous literatures as well as the cases of

each stakeholder in major countries.

18.Author:Dr Vinh V. Thai and Dr Hai T. Tran

Year: 2014

Inference :This research therefore contributes to enrich the contemporary literature on TQM and SCI and provides a more rounded understanding on how the

performance of container shipping lines can be enhanced by the combined implementation of quality management and supply chain integration practices.

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19.Author: Praveen Donepudi

Year: 2014

Inference : This study highlights the benefits of greater collaboration with partners, more automation of manual processes, and higher productivity and

capacity to handle future loads.

20.Author:Peter Noble

Year: 2019

Inference : To know about the growth of shipping ,their future projections and impacts.

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CONCLUSIONS

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• Based on the review of literature, this study states that the Tqm has a plays a effective role in shipping and the main aim of TQM is to reduce errors, defects, and
problems in the shipping process.

• In the shipping industry, TQM has been shown to have a positive impact on both the bottom line and customer satisfaction. TQM can be implemented in a number of
different ways, depending on the needs of the organization

• The shipping industry has long been an important part of the global economy, and the application of TQM principles can help to ensure that the industry remains a vital
part of the global economy.

• This shipping industry is one of the most regulated and intensive industries in terms of physical resources and the most important and the largest source of primary
products for the rest of the world. The actual rewards that the shipping companies can offer to their employees are not enough as they cannot sustain the level of growth
which is necessary to continue building their business and remain in the industry alive. Therefore, in order to meet this challenge, shipping companies are implementing
new and improved business practices.  

• The shipping industry is undergoing a dramatic change with the emerging of new technology and LSA in the international marketplace. A shift towards more efficient and
cost effective distribution networks will require a better understanding of how to effectively manage the resources in this industry and that is where TQM comes into the
picture.

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• In recent years, the shipping industry has become increasingly interested in green shipping approaches. Many companies have adopted green shipping practices in order to

reduce their environmental impact.many countries encourages this green shipping over the world.

• Green shipping practices can involve a number of different activities, such as using fuel-efficient vessels, using alternative fuels, and recycling packaging materials. Green shipping

practices can also involve increasing the efficiency of the shipping process, and reducing the amount of waste generated by the shipping process.

• According to this study there 10 issues in future of shipping . They are

#1 Decarbonization

#2 Modern control systems and autonomous shipping modules

#3 Blockchain technology

#4 Ocean sustainability

#5 Cyber-attacks and data theft

#6 Safety culture

#7 Corruption

#8 Blue Economy

#9 Changing trading patterns

#10 Global economic crisis 2323

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REFERENCES

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1. Cheng, T.C.E. and Choy, P.W.C. (2007) Measuring success factors of quality management in the

shipping industry. Maritime Economics & Logistics 9(3): 234–253

2. Alexopoulos, Aristotelis & Konstantopoulos, Nikolaos. (2007). Total Quality Management in Dry-Bulk Shipping. 10.1063/1.2835939.

3. Thai, V., & Jie, F. (2018). The impact of total quality management and supply chain integration on firm performance of container shipping companies in

Singapore. Asia Pacific Journal of Marketing and Logistics, 30(3), 605-626. doi:10.1108/APJML-09-2017-0202. 

4. Angelos Pantouvakis and Evangelos Psomas. Exploring total quality management applications under uncertainty: A research agenda for the shipping industry.

Maritime Economics & Logistics advance online publication, 14 January 2016; doi:10.1057/mel.2015.6

5. Caschili, Simone and Medda, Francesca Romana, (2012), A Review of the Maritime Container Shipping Industry as a Complex Adaptive System

, Interdisciplinary Description of Complex Systems - scientific journal, 10, issue 1, p. 1-15.

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6. Korean Liner shipping in the era of global alliances,HA Thanopoulou, DK Ryoo, TW Lee

Policy & Management 26 (3), 209-229

7. Ali Farhoomand ; Amir Hoosain(2004), Eurasia International: Total Quality Management in the Shipping Industry, Production and Operations
Management ,Reference no. 604-056-8.

8. Ernst G. Frankel,Total quality management in liner shipping,Marine Policy,Volume 17, Issue 1,1993,Pages

58-63,ISSN 0308-597X.

9. Zimon, Dominik. (2017). The impact of quality management systems on improving logistics customer service in distribution processes. International
Journal of Supply Chain Management. 6. 134-138.

10. Dasuki, Mohamad Kamal Mohamad and Dr. Rizal Razalli. “The Research Study in Quality Management for a Ship Construction Company.” (2015).

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11. Muhammad Shahid Iqbal,Munaza Bibi,Dr.Rafique Ahmed Khan, Raheel Farooqui, Impact Of Total Quality Management On Organizational

Performance Volume 19, No. 2, 2022

12. Zhuohua, Qu (2015) Analytical Quality Control in Shipping Operation Using Six Sigma Principles. Doctoral thesis, Liverpool John Moores University

13. Selg Sherine ELBENDARY, Sara ELGAZZAR,Developing A Model of Knowledge Management TO Enchance the TQM in the Egyptian Maritime

Sector,10th INTERNATIONAL CONFERENCE OF MANAGEMENT AND INDUSTRIAL ENGINEERING (ICMIE).

14. Mohan Rao, Mohamed Youssef & Carol Stratton (2004) Can TQM Lift a Sinking Ship? A Case Study, Total Quality Management & Business

Excellence, 15:2, 161-171, DOI: 10.1080/14783360320001490091.

15. Mallouppas G, Yfantis EA. Decarbonization in Shipping Industry: A Review of Research, Technology Development, and Innovation

Proposals. Journal of Marine Science and Engineering. 2021; 9(4):415. https://doi.org/10.3390/jse9040415.

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16. Dong ping Song, D. A Literature Review, Container Shipping Supply Chain: Planning Problems and Research Opportunities. Logistics 2021, 5, 41.

https://doi.org/10.3390/ logistics5020041

17. JOURLee, TaeheeNam, Hyunjeong, 2017/12/01,A Study on Green Shipping in Major Countries: In the View of Shipyards, Shipping Companies,

Ports, and Policies,10.1016/j.ajsl.2017.12.009,The Asian Journal of Shipping and Logistics.

18. Dr Vinh V. Thai and Dr Vinh V. Thai, The Impact of Total Quality Management and Supply Chain Integration on Firm Performance in Container

Shipping., Technology, Innovation and Supply Chain Management Competitive Session.

19. Donepudi, Praveen Kumar, (2014), Technology Growth in shipping Industry:An Overview, American Journal of Trade and Policy, 1, issue 3, p. 137-

142.

20. Peter Noble, Growth in the Shipping Industry: Future Projections and Impacts..,https://doi.org/10.1163/9789004380271079.

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Thank You

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