CME 4.

0: CME as SRST

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 Cisco CallManager Express with
SRST Fallback Service
• SRST will continue to be sold as is
• CME with SRST Fallback Service gives customers
more options
• CME provides more telephony features than SRST
including;
– Cisco Unity at remote sites (Distributed Exchange/Domino)
– Pickup Groups, Hunt Groups, B-ACD, Call Park
• SRST supports up to 720 phones, CME 240 phones
• Configuration of CME instead of SRST is more
complex
• Pricing is the same

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 When to use SRST
• Site has 240+ phones. SRST can support max 720
phones
• Simple, one-time configuration required for basic
functionality. CME adds more features but requires
additional configuration
• SRTP media encryption is required
• VG248 support is required

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 CMEv4.0 is now SRST-enable
for WAN Outage Fallback Call Control
Site A Data HQ Centralized
CME WAN CCM Cisco®
A Unity®
Network
Outage
PSTN

Site B

CME CME/ CME/

CUE CUE

Site C Site D
• CCM-registered phones • CME Features are available
fallback to CME in the event of during failover: Call park,
WAN outage Hunt-group, MWI, Overlay-DN,
• SRST Features such as call SCCP Unity, Softkey
preservation, auto Templates
provisioning and failover are • FL-SRST and FL-CCME
supported in CME licenses are interchangeable
• Config on router needs to be
modified to switch between
CME and SRST
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 CME-SRST Fallback Overview
• CCM phones fallback to CME during WAN outage
• SRST Features such as call preservation, auto provisioning
and failover are supported
• CME Features are available during failover: Call park, Hunt-
group, MWI, Overlay-DN, SCCP Unity, Softkey Templates
• FL-SRST and FL-CCME licenses are interchangeable, only
config on router needs to be modified to switch between
CME and SRST

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 Cisco CallManager Express with
SRST Fallback Service Configuration

• Under Telephony-Service provide option to have

phones auto register to CME when WAN link Fails
• With SRST Auto Registration the phone config can be
saved to add features to ephone/ephone-dn
• srst mode auto-provision {all | dn | none}
– all—Include information for learned ephones and ephone-dns
in the running configuration.
– dn—Include information for learned ephone-dns in the running
configuration.
– none—Do not include information for learned ephones or
learned ephone-dns in the running configuration.

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 CME-SRST Fallback Steps (1)

1) WAN connectivity to CCM is lost

2) IP phones re-register to CME ip address specified in
SRST Reference
3) CME will read IP phone mac-address, DN and speed-dial
settings from IP phone flash
4) If the DN number of CCM phone matches the number
set on a preconfigured ephone-dn, the IP phone will
assign the preconfigured ephone-dn to itself

ephone-dn 1 ephone-dn 2
number 1000 number 2000
1000 2000
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 CME-SRST Fallback Steps (2)

5) If the DN number of CCM phone does not match the

number set on a preconfigured ephone-dn, CME will
create an ephone-dn that matches the IP phone’s
extension, with the SRST ephone-dn-template applied
6) The IP phone will register with the auto-provisioned
ephone-dn with SRST ephone-template applied
7) If auto-provision none is configured, none of the auto-
provisioned ephone or ephone-dn configs are written
to running-config
If the IP phone is replaced and MAC address changes,
no configuration change is required on CME

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 SRST Fallback Setup
• SRST Auto Mode -Don’t learn – Use when all phones
share the same call-forwarding, softkey template and
pickup groups
Pros: One-time setup, no need to modify router config on a
per phone basis
Cons: No per phone customization, no hunt-groups
• SRST Manual – Learn Ephone/DN- Use when hunt-
groups, per phone settings required
Pros: Per phone customization, hunt-group support
Cons: Config must be manually changed for advanced
features. Phone will auto-register with basic features

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