ISO 29993:2017 Certification

Service Requirements for Technical and Vocational Educational

Institutes
Introduction of Standard:
The focus of ISO 29993:2017 is on the learning service processes. The Standard provides a generic reference
framework for design, development, delivery and assessment & evaluation of educational services. The Standards
address all types of educational institutions imparting knowledge to learners.

Areas Covered by Standard:

• Communication/ Agreement with Stake holders (Trainees, Sponsors, LSP)
• Stakeholders Needs Analysis
• Design, Development and Review of Curricula
• Design and Development of Training Materials and Course Work
• Competencies of Trainers
• Effective Teaching and Learning Methodologies
• Delivery of Learning Services
• Availability and Accessibility of Teaching and Learning Resources
• Conducive Learning Environment
• Trainees Assessment and Evaluation Methods
• OH & Safety of trainees
• Monitoring and Evaluation of Learning Services
Benefits of the Certification:

• First and only institute in the kingdom to be certified on this standard

• Align various elements of learning services, including advertising, information provided to learners, needs
analysis, design, assessment and evaluation with the needs of the stakeholders.
• Increased customer satisfaction including employers, sponsors
• Marketing advantages (helps to attract more customers as employers have more confidence in ISO Standards)
• Provide an internationally recognized instrument that demonstrates the reliability and quality of learning
services
• Enhance the credibility of learning services
• Provide a model for improving learning services
• Quality of education is systematically improved,
• Trainees acquire a central role in the evaluation of services
• Demonstrates commitment to quality
Future Plans:
• ETEC Accreditation (on-going)
• ISO 21001:2018 Educational Organizations Management System Certification