ISO 29993 Checklist

Is there any Proof of information shared about the learning services to learners and
4.1
interested parties
Is there any Evidence that information shared with learners at least have all the
elements including
a) name, address of headquarters, contact details, and locations where the learning
services are
provided;
4.2 b) key management staff;
c) description of the main learning services offered by the LSP;
d) qualification or experience of facilitators in charge of the learning service, or both;
e) teaching methods;
f) description of learning environment and learning resources;
g) any certifications, awards, qualification and accreditation offered.

5.1 Is there any Evidence of proposals shared with interested parties

Is proposal aligned with the learning needs and learning request

Check if the Proposal contains at least following elements

a) the objectives and targets of the proposed learning services;
5.2 b) the capacity of the LSP to address the client’s needs (e.g. client references,
technical characteristics,
facilitators profile, example of similar programmes);
c) the teaching and assessment methods to be used by the LSP in delivering the
learning service;
d) the price, terms and conditions.
6 Before the start of the learning services evidence of information shared with
interested parties about the learning services which includes the following elements

a) the title and objectives of the learning service;

b) any prerequisites, technical or otherwise, such as a required level of competence;
c) dates, location, duration and timetable;
d) the proposed number of hours of instruction and how these are divided between
different modes of
learning (e.g. face-to-face learning, blended learning, IT-supported learning);
e) the teaching methods and the means of assessment to be used;
f) required software licenses and technical equipment;
g) tuition fees, examination fees, the purchase of learning materials (e.g. books,
software, worksheets),
any other charges and terms and conditions of payment;
h) cancellation, withdrawal and refund policies;
i) the procedures used for obtaining feedback about the satisfaction of learners (and,
where
applicable, of their sponsors), as well as for handling their requests, suggestions and
complaints;
j) the profile of the facilitators assigned to the learning service, such as their teaching
 qualifications, teaching experience and background.
Evidence of learning need analysis prior to the provision of learning service (record
7.2
of learning need analysis)

7.3 Evidence of Learning outcomes identified from learning need analysis

7.4 Learning Need Analysis determine the following things

Goals and requirements of learners and sponsors identified in learning needs

a
analysis

b Level of competencies with time duration (e.g knowledge, skill, expert level)

c Purpose and contexts (e.g social, work, study)

d Evidence of Current competency of learner (record of self-assessment)

Prior educational and professional background of learner, culture, language and

e
special needs
Evidence of getting information about the application of competencies and indicators
7.5
of success regarding the competencies
Evidence of sharing the results of Leaning Need Analysis with the interested parties
7.6
prior to the design and delivery of learning service

7.7 Evidence of sharing the results of Learning Need Analysis with facilitators

Evidence that information about learner is not shared with any one without its
7.8
consent (policy about sharing information)
Have we prepared a Curriculum, Learning Material and methods of assessment and
8.1
evaluations
Are the competencies of facilitators who are developing the curriculum are according
8.2
to the requirement

8.3

a See Curriculum (Are the results of LNA aligned with design of learning services?)

b See Curriculum (Does the curriculum includes goals of training, learning)

See Curriculum (is the duration of learning, modes of learning defined in the
c
curriculum)

d (Does the curriculum contain the learning outcomes?)

e (Intended means of assessments in the curriculum identified or not)

 f (is there any ratio of facilitator to learner identified in the curriculum)

g (is the methods and resources to facilitate the learning identified)

h (is there any agreed type of certificate and content upon completion of the training)

i (is curriculum covering the contractual requirements of interested parties)

(have we developed any procedures for monitoring and evaluation of learning

j
serives

8.4

Is the learning material aligned with the curriculum and Results of Learning Need
a
Analysis

b Is learning material reflecting the current application of knowledge learned

Is the Learning Material designed according to the background, social and cultural
c
needs of learners
Is there any evidence of sharing the learning material, curriculum and means of
8.5
assessment and evaluation with the learners, interested parties and facilitators
Is there any evidence of reflecting the roles and responsibilities of LSP, learners and
8.6 interested parties.
Are these roles and responsibilities shared with the concerned parties

8.7 Is there any evidence of revision of the curriculum, learning and assessment material

Is the results of prior learning service delivered considered in the designing of

8.8
learning services

8.9 Is there any policy for copy rights and use of resources

Is there any evidence of sharing the following information;

a) the responsibilities of each party (e.g. the learners, LSPs, facilitators);
b) the processes and schedule for assessing learning;
c) the LSP’s designated contact person(s);
9 d) procedures for complaints, suggestions and dispute resolution;
e) support for learning, such as access to library, self-directed computer-assisted
learning, help desk, counselling services, dictionaries, reference books and
mentoring.
To the learners and sponsors prior to or commencing the delivery of learning service

10

10.1
 Is there any evidence e.g professional experience, that facilitators are qualified and
10.1.1
trained e.g training record
Is there evidence that other staff engaged in providing the learning services are
10.1.2
competent and trained e.g training record, experience, session with staff
Is there any staff replacement plan
10.1.3 Is the staff available in the replaced trained and involved in the designing and
delivery of learning service

10.2

10.2.1 Is learning material is available to all the learners

Is there any communicated policy about roles of photocopying and printing of

10.2.2
learning resources

10.3

Is the Learning Environment is conducive to learning

10.3.1
Is there any minimum criteria set by the LSP about the learning environment
Check if the learning environment have following
a) large enough to accommodate the number of learners enrolled in the groups as
well as their
facilitators;
b) laid out in such a way as to facilitate interactive learning, taking into account the
needs of the
learners concerned;
10.3.2
c) well-lit and clean;
d) heated or cooled, if necessary, and well ventilated;
e) protected or insulated from noise interference;
f) equipped with learning aids and tools (e.g. as audio, video, projection devices,
information
technology equipment, flip charts, flash cards, models, puppets) relevant to the
curriculum.
Is there any procedure for safety and dealing with emergencies
10.3.3
Does LSP has all the facilities related to safety and dealing with emergencies

11

Are the facilitators delivering the learning services have the required experience and
11.1 qualification recognized by the concerned bodies.
Is there any evidence of master facilitators supervising the faciliators
Do facilitators have the competencies and skills in relevant subject or area of
11.2
teaching
11.3 Is there any professional development procedure.
Is there any evidence of training of facilitators
Is the facilitators trained in following areas
— learning and teaching principles, sound practice and latest research in learning and
teaching methods
relevant to the curriculum;
 — teaching competences, resources relevant to the curriculum, including instructional and
informational
technologies;
— competence in using learning resources relevant to the learning services;
— practical experience in subject matter;
— competence in classroom management;
— Assessment for the subject being learned.
Is the individual or group development plans prepared considering the subject area
11.4
and results of evaluations

12

Is there any evidence of considering the following aspects in design the assessments
a) intended use of the assessment;
b) knowledge, skills and abilities to be measured;
12.1 c) standards to be measured against;
d) methods of assessment;
e) scoring and reporting;
f) interested parties involved in or affected by the assessment.
Is there any evidence of pretest or assessment before the delivery of learning
12.2
services
Is there any evidence of assessment of the progress of learners monthly, during the
12.3
course and at the end of course
Do the certificate of the training include the following
a) title and objectives of the learning service;
12.4
b) number of hours of instruction;
c) level of achievement.

12.5 Is there any policy about sharing the result of learners

13

13.1 Is there any monitoring and evaluation plan

Do the monitoring and evaluation process have the following

a) scope;
b) goals;
13.2 c) means of monitoring and evaluation, including rationale, criteria, instruments and
schedule;
d) interested parties involved in or affected by monitoring and evaluation.

13.3 Are learning needs full filled

Are the learning and teaching methods are appropriate

Are the resources adequate and accessible

13.4

a Is there any procedure or evidence of observation of teaching and its analysis

Are the assessment reviewed on periodic basis

b Are the assessment according to the agreed outcomes identified in learning need
analysis

c Is there any evidence of feedback from interested parties to check their satisfaction

13.5 Are the person conducting the evaluations are qualified

13.6 Is the data and record of assessment clearly describe the results

13.7 Is there any procedure of handling complains and appeals

Are results of evaluation used for improvements in curriculum, teaching methods

13.8
and professional development

14

14.1 Is there any procedure for invoicing

14.2 Is there any proof of payments