Dancing With The Tiger!

Secrets Revealed!
 CRISIS?
Turning point, moment of
danger or suspense in
politics and commerce
from the Greek word
krino to DECIDE
CRISIS LEADERSHIP

The Art of Developing

and Implementing
Strategy under Pressure
CRISIS LEADERSHIP
=
Crisis & Emergency Management
+
Business Continuity Management

…………………………………

Underpinned by Risk Management

 Strategos
The Art of the General
Resilience?
 The Notion of Resilience?

• People First
• Internal Diversity
• Engage 3rd Parties
Prevention
Planning
Response
Recovery
 RESILIENCE MODEL
“Business under Stress”

Crisis Management
VERY HIGH RISK

Strategic management of Business Continuity

Emergencies Management
HIGH RISK

Emergency Management
“Business as usual
Emergency Response
MEDIUM RISK or customer facing”
“Business
as usual”
LOW RISK

Crisis Leadership = (Crisis + Emergency + Business Continuity Management) x degree of application

Risk Management
 Systems?
• Global and Local
• Centralized and De-centralized
• Line of Business and Incident
Command System (ICS)
• Leadership Compression
• Underpinning Philosophy
Code Brown!
 Business Resilience
Systems
• ‘Whole-of-business’ crisis & BCP
• Enterprise-wide
• Business-level and business
function
• Subsidiary or site-level
 Business Resilience
Systems
• Policy
• Activation thresholds
• General Principles
• Ongoing Managment
 RESILIENCE
=
Risk Management + Crisis Management
x
Degree of Application

• Shelfware
• Wetware
• Sweatware
 Who looks at plans?
Who uses plans?
BASIC OR MANAGED SYSTEMS!
• Policy
• Level of Event or Issue
• Team Structures
• Go to Action!
• Protocols
• Telephone Directory
 REGAINING CONTROL
CODE OF PRACTICE
• System description
• Structures and Processes
• Triggers or Thresholds
• Operations of physical and virtual
rooms
• Information capture and transfer
 The moral of the story is that
information is just knowledge.

Experience is everything and

confidence is being able to apply
that experience.

Experience tells you what to do;

confidence allows you to do it.
 IT IS ALL ABOUT PROCESS!!
• Recognition, Notification & Activation

• Problem solving and decision making by LOB

Management Teams

• Hand off of issues to the corporate CMT

• Developing & implementing strategy by the CMT in

concert with LOB Management Teams

• Communicate! Communicate! Communicate!

• Return to BAU or customer facing solutions

CRISIS PLANNING TOOLS
• Culture of Deputies
• Focus Board
• Stakeholder Board
• Decision Support Tools
 The first thing we do,
let's kill all the lawyers

Shakespeare
in Henry VI
 MORE PLANNING TOOLS
• Process Checker
• Delegation
• Information Pull and Push – in the Cloud
• Virtual Crisis Management Environments
(VCME)
• Stakeholder Speed
• Media Speed – Monitor, Analyze & Respond
 The only way to discover the
limits of the possible is to venture
a little way past them into the
impossible. Arthur C. Clarke
Minimalist
Plan
&
Optimized
Team
Approach
 I hear and I forget.
I see and I remember.
I do and I understand.
Confucius, Philosopher 551-479 BC

If you fall off,

run faster
than the tiger