Professional Documents
Culture Documents
Corporate capability
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Seminar agenda
1-
2-
3-
Objectives for this training session
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Philosophy of Negotiation
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A method to prepare the negotiation
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Your Negotiation Matrix
Ensure that this matrix becomes part of your preparation for customer negotiations.
1 Coach 1 Observers
Scoring
Agenda
10 min - Preparation system
10 min – Meeting
5 min – Feedback
from observer
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Golden Rule #1
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Resisting the other party
Inoculate yourself
1) Develop supporting arguments for
your position only.
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Golden rule # 2
PRICE
REBATES
CONDITIONS
N
E
E
D
S
QUALITY Buyer’s goal
to keep the danger away PRODUCTS
SERVICES
to become the strongest psychologically
to keep ahead in the score
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Building up a
Value Proposition matrix
Motivation Advantage Proof Benefit
1 Coach 1 Observers
Scoring
Agenda
10 min - Preparation system
10 min – Meeting
5 min – Feedback
from observer
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Golden rule # 3
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Why should you secure a Trade-off
first ?
3 - opening
"If you (...), then possibly..."
4 - counter-offer
"Under those conditions, I can offer..."
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Trade-offs
• Get exclusivity of the orders for the first 24 OR 48 hours
• Have access to the CV’s client database
• Reduce prices for correct ter,s of payment
• Reduce GM vs new business across outher countries
• Exclusivity on 1 site
• Cross selling (LHH, Permanent placement…)
• Different prices vs Volumes
• Provide consulting activity (legal, admin…)
• Extention or reduction of garanties for permanent placement
• Consistancy in service
• Lenght of contract vs smaller prices
• Pre payment for permanent placement
• Training
• Smaller short list vs smaller prices in permanent
• On site
• B to B
• Client brand advantage
• Exploit the direct hiring
• Co supplier introduction
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• Master vendor
Golden rule # 4
"If you have to go back,
do it in small
and decreasing steps"
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Key points about giving
concessions
I can however
make a proposition…”
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Golden rule # 5
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Pre-closing to lead the customer to a
conclusion
Example:
Initial question:
"Beside this point, do we fully agree on everything else?"
Leading question:
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The 5 Golden Rules Summary
1. You must have the courage to start with a high initial demand
2. When asked for a concession you must defend your offer first
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