Calcutta’s Metro project is a true story of a project disaster, when measured
against schedule and budget.
The case lists a number of problems with a project that was relatively modest in scope (10 miles of track and 17 stations) but ended up costing over $5 billion dollars and taking 23 years to complete. The case is enjoyable for students because, using 20/20 hindsight, several of the problems they encountered seem to be obvious. It is useful to send students to the internet to research Boston’s “Big Dig” harbor tunnel project and develop some comparisons and contrasts between that project (which is also well over budget and behind schedule) and the Calcutta metro case. For example, the Big Dig’s final cost is expected to be $14.6 billion and one of the two tunnels has become leaking!