Quality Standards

Malcolm Baldrige
National Quality Award
Introduction

The Malcolm Baldrige National Quality

Award (MBNQA) is an award established
by the U.S. Congress in 1987 to raise
awareness of quality management and
recognize U.S. companies that have
implemented successful quality
management systems. The award is the
nation's highest presidential honor for
performance excellence.

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Introduction

 Help improve quality in U.S. companies

 Recognize achievements of excellent
firms and provide examples to others
 Establish criteria for evaluating quality
efforts
 Provide guidance for other U.S.
companies Malcolm Baldrige,
former U.S. Secretary
of Commerce

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Criteria for
Performance
Excellence
 Leadership
 Strategic Planning
 Customer and Market Focus
 Measurement, Analysis, and Knowledge
Management
 Human Resource Focus
 Process Management Baldrige Award
 Business Results Trophy

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The Baldrige Framework –
A Systems Perspective

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Criteria Assessment Points

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Baldrige Award
Evaluation Process

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Philippine Quality
Award (PQA)
The Philippine Quality Award (PQA) is an
integrated approach for performance management
that sets the standard of excellence to help
Philippine organizations achieve world-class
performance. It provides an internationally
comparable framework and criteria, patterned
from the Baldrige Performance Excellence
Program of the US, for assessing organizational
performance.

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Philippine Quality
Award (PQA)
The PQA criteria provide a focused integration of all your other quality and
productivity improvement initiatives, e.g.:
 ISO 9001, ISO 14000, ESH (Environment, Health and Safety), IMS
(Information Management System)
 6 Sigma, Lean Manufacturing
 Quality Circles/Quality Improvement Teams
 Business Process Reengineering
 Benchmarking
 5S

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ISO STANDARDS
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International Organization for
Standardization (ISO)
• Worldwide federation of national standards bodies
from over 150 countries, one representative from each
country.
• Non-governmental organization
(NGO) established in 1947, located
in Switzerland.

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How did ISO get started?
1906 - International Electro-technical Commission
1926 - International Federation of the National Standardizing
Associations (ISA)
1946 London - delegates from 25 countries decided to
create a new international organization "the object of which
would be to facilitate the international coordination and
unification of industrial standards
1947 - ISO began to officially function
1951 - The first ISO standard was published
–"Standard reference temperature for industrial length
measurement".

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ISO 9000 Quality management
ISO 14000 Environmental management
ISO 3166 Country codes
ISO 26000 Social responsibility
ISO 50001 Energy management
ISO 31000 Risk management
ISO 22000 Food safety management
ISO 27001 Information security management
ISO 20121 Sustainable events
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  9000:2015
ISO 9000
Fundamentals and Vocabulary
 9001:2015
Set of Standards that helps Quality management systems —
organizations ensure they meet Requirements

customer and other stakeholder needs  9002:2016

within statutory and regulatory Quality management systems – Guidelines for
the application of ISO 9001:2015
requirements related to a product or
 9004:2018
service though a Quality
Quality of an organization – Guidance to
Management System. achieve sustained success

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Seven (7) Principles

Customer Focus
The primary focus of quality
management is to meet customer
requirements and to strive to
exceed customer
expectations.

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Seven (7) Principles

LEADERSHIP
“Leaders at all levels establish
unity of purpose and direction
and create conditions in which
people are engaged in achieving
the quality objectives of the
organization.”

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Seven (7) Principles

ENGAGEMENT OF
PEOPLE
“Competent, empowered and
engaged people at all levels
throughout the organization are
essential to enhance the
organization’s capability to
create and deliver value.”

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Seven (7) Principles

PROCESS APPROACH
Consistent and predictable
results are achieved more
effectively and efficiently when
activities are understood and
managed as interrelated
processes that function as a
coherent system.

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Seven (7) Principles

IMPROVEMENT
“Successful organizations have
an ongoing focus on
improvement.”

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Seven (7) Principles

EVIDENCE-BASED DM
“Decisions based on the
analysis and evaluation of data
and information are more likely
to produce desired results.”

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Seven (7) Principles

RELATIONSHIP MGT
“For sustained success,
organizations manage their
relationships with interested
parties, such as providers.

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Positive effects of ISO 9000 certification
 Improving processes’ procedures
 Improving process understanding

 Improving existing quality policies and

programs
 Completing Quality Manual

 Improving communication between

management and employees
 Increasing company’s credibility

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Benefits of ISO
Standards

For business
 Cost savings
 Enhanced customer satisfaction
 Access to new markets
 Increased market share
 Environmental benefits

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Benefits of ISO
Standards

For Society
 Confidence
 Reliability
For government
 Expert opinion
 Opening up world trade

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Disadvantages

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 Extra time and money involved in the
registration process.
 Distraction from other quality programs
 A lot of work
 Does not guarantee a quality product.
 No inspection of the product is involved in
certification.

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Thanks!

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References

DALE H. BESTERFILLED, ET AI. , ‘‘TOTAL QUALITY MANAGEMENT’’, PEARSON ED

UCATION ASIA, THIRD EDITION, INDIAN REPRINT (2006)
https://asq.org/quality-resources/malcolm-baldrige-national-quality-award
https://reciprocity.com/iso-9001-quality-management-principles/
https://www.csus.edu/indiv/w/wangc/mgmt160/docs/notes/mgmt160-baldrige-s04.ppt
https://www.researchgate.net/publication/318402139_An_Introduction_to_ISO_Standards

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