MIK-QHSE-ML-001 IMS Manual (00000002)

DOC NO-MIK-QHSE-ML-001
ISSUE DATE: 01-06-2018

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TITLE: IMS MANUAL
INTEGRATED MANAGEMENT SYSTEM MANUAL

Purpose: To define the compliance requirements with ISO 9001:2015 Quality Management
System, ISO 14001:2015 Environmental Management System and BS OHSAS 18001:2007
Occupational health and safety management system requirement in the MARABA AL IRAQ AL
KHADRAA.
MARABA AL IRAQ AL KHADRAA has developed an IMS to satisfy the needs of its customers,
protect the environment in the communities where we work and protect the health, safety and
property of our employees, customers, contractors and third parties meet regulatory requirements
and to continuously improve the management system.
Whilst fulfilling its primary objective, this IMS Manual will also be used for a number of other
purposes, including:
• Communicating MARABA AL IRAQ AL KHADRAA’s Policy, Objectives and Requirements;
• Implementing an effective IMS;
• Providing the documented base for auditing the IMS;
• Training MARABA AL IRAQ AL KHADRAA employees in the IMS requirements and method of
compliance;
• Presenting the MARABA AL IRAQ AL KHADRAA’s IMS for external purposes;
• Demonstrating compliance of QHSE System in contractual situations.
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TITLE: IMS MANUAL
1.0 MARABA AL IRAQ AL KHADRAA Profile
IMS Manual
MIK-QHSE-ML-001
Integrated Management System ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007
Issue Number 01
Issue Date 01.06.2018
Rev Date:
Total Pages 46
Copy Number 01
Office
MARABA AL IRAQ AL KHADRAA
Oil Operations Street, Near police Training Center, Burjesia, Basra, Iraq
Phone: 00964-7811111141
E Mail: info@marabaiq.com, Web Site: www.marabaiq.com
Reviewed By Approved and Authorized By
Name
General Manager/Executive
Designation QHSE Coordinator
Manager
Signature
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TITLE: IMS MANUAL
2.0 MARABA AL IRAQ AL KHADRAA

2.1 MARABA AL IRAQ AL KHADRAA INTRODUCTION
Maraba Al-Iraq Al-Khadra'a (MIK) Company is a very well-known Iraqi business company
located in Basra city.
Our company is specialized in general contracting, trading, transportation, purchasing and
supplying, engineering and oil services. We have direct contracts with most of the oil and gas
companies in Basra. We are registered in Iraqi ministry of Trade, in UAE and in USA.
With its new structure, Maraba Al-Iraq Al-Khadra'a targeted the oil and gas services sector,
and in particular construction, logistics, and heavy/light equipment provision, which at that
time, had not been provided at the same standard or scope by any 100% Iraqi owned
company.
Maraba Al-Iraq Al-Khadra'a Company gained further experience in the following years and
expanded its contracting and construction capabilities obtaining direct contracts with
Halliburton, Exxon Mobil, Baker Hughes, Nabors, and Weatherford to name a few.
We are working with compliance with international standards for Quality, Safety, Health and
Environment. Moreover, our company has more than 500 Employees, all employees are
trained, qualified and have the required experiences to carry out their missions.
Our Head office is located in Burjesia, Basra –Iraq. We manage all operations from this office.
Moreover, we have our workshops that provide all required services for vehicles and support
for the operations.
Maraba Al-Iraq Al-Khadra'a Company is ISO certified, and it works as per ISO standards and
procedures for Quality, Health, Safety and environment. We remain true to our founding
values of quality, honesty, and hard work.
We have the highest ethical standards in the industry. We "do the right thing." MIK is a
business based on trust. MIK is consistently associated with the high standards of service,
quality, personal attention, and integrity. Because of this reputation, MIK has the privilege of
leading some of the highest profile, often one-of-a-kind, projects in the region.
WHY MARABA AL IRAQ AL KHADRAA?

Our goal is to construct and maintain a continual and solid business relationship with each of
our customer. To create this relationship, we primarily attempt to understand and analyze
customers every demand. This, in turn, leads us to pinpoint the best possible solution for you
to increase your productivity. The whole process is so essential to us since, in the end, your
satisfaction is our growth
OUR COMMITMENT
We commit ourselves to building a transparent and honest relationship with our clients as it
only leads to maximizing mutual potential benefits
HEALTH, SAFETY, ENVIRONMENT
At MIK, safety is our priority. We believe that accidents can be prevented and that safety is
everyone’s responsibility. The Management is committed to providing safe working
environment to the employees at all levels. We leave no stones unturned in ensuring absolute
safety.
A systematic continuous training and empowerment program ensures that all MIK staff
complies with safe work practices. No doubt, people are the most critical element in the
success of safety and health program.
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CLIENT SATISFACTION
Understanding the needs of our clients and encouraging the ever-increasing values and
responsiveness.
QUALITY
Continuing our commitment to quality jobs and services-something we have built our
reputation on.
CONTINUAL IMPROVEMENT
Continually improving our services by working with our clients, suppliers, & affiliates.
TECHNICAL CHALLENGES
Seeking out new technical challenges and environmental responsive solutions to meet the
Needs of our clients.
TEAM WORK
Continuing to build a positive work environment that encourages team work and organizational
effectiveness and efficiency.
COMMUNITY VALUE
Achieving operational excellence and growth while delivering value to our clients, employees
and the community.
2.2 Administration of IMS Manual

2.2.1 Authority
This IMS Manual is issued on the authority of QHSE Coordinator.
2.2.2 Issue of the manual

The IMS Manual is reviewed by QHSE Coordinator and approved by GM/EM. Only one
controlled copy will be on the ERP system at the document management section, the
management will have access on the system. QHSE Coordinator is responsible for the issue
of the IMS Manual’s amendments, withdrawal of obsolete documents and maintenance of the
Controlled Copy Register and holds the Original Copy.
2.2.3 Amendment
Controlled IMS Manuals are updated and revised whenever a written request to the QHSE
Coordinator is received and decided in the Meeting. Issue of Amendments requires formal
action and review by QHSE Coordinator and approval by GM/EM.
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2.2.4 Control of the Manual
Uncontrolled copies of the IMS Manual may be issued to any interested parties on demand for
reference purposes. The uncontrolled copies shall not be updated and shall carry the
“Uncontrolled Copy” stamp / label. Any parties interested in getting a copy of this IMS Manual
are requested to contact the following address:
MARABA AL IRAQ AL KHADRAA LLC
Oil Operations Street, Near police Training Center, Burjesia, Basra, Iraq
Phone: 00964-7811111141
E Mail: info@marabaiq.com, Web Site: www.marabaiq.com

2.2.5 Review
The Management reviews the IMS Manual and its referenced documents if found necessary.
2.3 Scope Of QHSE

The IMS manual covers all activities / processes of MARABA AL IRAQ AL KHADRAA. The
IMS Manual is prepared as per standard of ISO 9001:2015, ISO 14001:2015 and OHSAS
18001:2007 for;
“SCOPE”
“General Trading, Contracting and Supplies, General Transportation, shipping and Unloading,
Oil Services, providing Iraqi and Foreign Manpower, Hiring Heavy Equipment , Managing
Projects and Marine Services”
2.4 Non applicable clauses

• All clause of ISO 9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007 standards are
applicable to us.
• 8.3 Only design and development clause is not applicable.
2.5 Authorization statement
MARABA AL IRAQ AL KHADRAA is committed to the establishment and maintenance of
QHSE management system given in this manual and implemented by the company to meet
the requirements of ISO 9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007.
The members of the Organization shall strictly adhere to the various QHSE procedures and
Standard Operation Procedure (SOPs) as supported by the policies outlined in this manual.
Ms. Angel N. Awadees has been appointed as QHSE Coordinator of MARABA AL IRAQ AL
KHADRAA. All functional heads along with QHSE Coordinator is responsible for ensuring
compliance with the QHSE requirements stipulated in this manual. He is authorized to ensure
that the Integrated Management System is established, implemented, and maintained by the
company. GM/EM gives full support and co-operation to QHSE Coordinator and he is
authorized to ensure that system is implemented and all Functional Heads must implement
the system.
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(A) Table of Contents

Clause Reference
Chapter ISO 9001:2015
Subject Page No. OHSAS
No. and ISO
18001:2007
14001:2015
Section – 1
1. Company profile 1–5 ======== ========
2. Table of contents 6–7 ======== ========
3. Control and distribution 8 – 10 ======== ========
Section – 2
Context of the Organization 4.0 ========
Understanding the organization and its
4.1 ========
context
Understanding the needs and expectations
4.2 ========
4. of interested parties 11 –14
Determining the scope of the QHSE
4.3 4.1
management system
QHSE management system and its
4.4 4.1
processes
Leadership 5.0 ========
Leadership & Commitment 5.1 ========
5. Policy 15 – 8 5.2 4.2
Organizational roles, responsibilities and
5.3 4.4.1
authorities
Planning 6.0 4.3
4.3.1
Action to address risks and opportunities 6.1 and
4.3.2
6. 19 – 23
Quality, Environmental, health and safety
objectives and planning to achieve them 6.2 4.3.3
and compliance obligation
Planning of changes 6.3 ========
Support 7.0 4.4
Resources 7.1 4.4.1
Competence 7.2 4.4.2
Awareness 7.3 4.4.2
7. 24 – 31
Communication, participation and
7.4 4.4.3
consultation
4.4.4,
Documented information 7.5 4.4.5,
4.5.4
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Clause Reference
Page ISO 9001:2015
Chapter No. Subject BS OHSAS
No. and ISO
18001: 2007
14001:2015
Operation 8.0 4.4
Operational planning and control 8.1 4.4.6
Requirements for products and services
and Emergency preparedness and 8.2 4.4.7
response
Design and development of products and
8. 32 8.3 ======
services
Control of externally provided processes,
8.4 ======
products and services
Production and service provision 8.5 ======
Release of products and services 8.6 ======
Control of non–conforming outputs 8.7 ======
Performance evaluation 9.0 4.5
Monitoring, measurement, analysis and
9.1 4.5.1
9. evaluation
Internal audit 9.2 4.5.5
Management review 9.3 4.6
Improvement 10.0 ======
General 10.1 ======
10.
Nonconformity and corrective action 10.2 4.5.3
Continual improvement 10.3 ======
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3.0 Control and Distribution

3.1 Structure of IMS Manual
This IMS Manual is prepared according to the table of contents. Each chapter begins with
page 1 and the numbering continues within the chapter and not throughout the IMS manual.
This has been done to facilitate future addition / deletion of pages.
The IMS manual is supported by documented information to establish good QHSE
management system covering QHSE system procedures and Standard Operating Procedure
(SOPs), exhibits and forms. In addition, a separate list of QHSE procedures and formats are
listed. Also overview of process flow of our activity at micro level is documented in flow chart.
The IMS manual is issued in loose-leaf and is accessible to the staff and customers.
The implementation of this IMS manual is mandatory for all departments. The changes made
in this IMS manual are effected through the document control and must be approved by the
GM/EM.
3.2 Responsibility
GM/EM approves Front page of the IMS Manual. The control and maintenance of this manual
is the responsibility of QHSE Coordinator who is maintaining master list of manual. Also when
any changes / amendment is there, then the same page is reviewed by GM/EM and change
note is approved before issue of such changed / amended page to the concern copy holder.
3.3 References
ISO 9001:2015 Quality Management System – Requirements
ISO 14001:2015 Environmental Management System – Requirements
Occupational health and safety management systems –
BS.OHSAS 8001:2007
Requirements
3.4 Distribution
IMS Manual is distributed to the various departments on a “Controlled” basis. Controlled
copies are the one, which are subject to incorporation of "revisions.” Those in which, the
amendment is not reflected / communicated are known as "uncontrolled" copies.
"Controlled" Copies of the IMS Manual are placed on the ERP of the MARABA AL IRAQ AL
KHADRAA with the read only access to staff and write access to QHSE Coordinator. The soft
copy of controlled copy is distributed by keeping it in ERP system only for access to Functional
Heads.
In case of amendment(s) are to made by process Incharge. Document amendment form to fill
by initiator of the change, Amendments and revised pages of IMS Manual are issued by QHSE
Coordinator.
Change initiator (MARABA AL IRAQ AL KHADRAA staff) is responsible to fill up amendment
sheet in line with any amendment and all the information regarding revisions is distribute. If any
amendment due to change in page number is done then the table of contents is amended
accordingly.
3.5 Controlled Distribution List
The following individuals are on the controlled distribution list:
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Copy
Position (MARABA AL IRAQ AL KHADRAA)
No.
1. 1 General Manager
2. 5Executive Manager
3. Admin Director
4. HR Manager
5. SOperations Manager(s)
6. Sales Manager(s)
7. Office Manager
8. HSE Head
9. Technical Head
Note: Only controlled copy is uploaded on the ERP system but the above list has
access( read only) on the document with the write access to QHSE Coordinator only
3.6 Numbering And Document Control for IMS Manual
• The number for IMS Manual is given as MIK-QHSE-ML-001.
• IMS Manual is divided into two sections – section 1 and 2. Section 1 deals with general
information and has chapters numbered 1 to 3. Section 2 addresses the QHSE management
system elements of ISO 9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007 from
chapter 4 to chapter 10. In this IMS Manual chapter on Leadership is numbered 5 which is also
element 5 of ISO 9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007 and so on.
• When any revision becomes necessary, it is the affected page that is replaced and not the
whole chapter in such case revision is reflected by changing suffix of revision no. and the same
is recorded on the amendment record sheet of manual. Initially Issue no. Is considered, as 01
and if the total manual is revised then Issue no. Is changed to Issue no. 02. For any page-wise
amendment revision number of the page is changed to 02 for Page wise revision. Total nine
amendments are possible in single page of single chapter. If it crosses nine amendments then
the whole Issue of IMS Manual is changed to next no. i.e. 01 becomes 02 and so on. All such
amendments are recorded in the Amendment Record Sheet given in the paragraph 3.6.
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3.7 Amendment Record Sheet
Replace New New

Amd. Chapter Page Signature of
current Rev. Rev. Reason for change
No. no. no. copy holder
Rev. no. no. date
Note
• All the pages other than those listed above are currently in the revision Number 00. If any changes are
done then the next revision no. is given by suffix to that page (say for example 01) and is recorded on
the page listed above.
• To check the validity of the complete manual, confirm current revision status of this page with QHSE
Coordinator and cross check with sheets changed.
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4.0 Context of the Organization

4.1 Understanding the organization and its context
Maraba Al Iraq Al Khadra'a Company is a very well-known Iraqi business company located in
Basra city.
Our company is specialized in general contracting, trading, transportation, purchasing and
supplying, engineering and oil services. We have direct contracts with most of the oil and gas
companies in Basra. We are registered in Iraqi ministry of Trade, in UAE and in USA.
With its new structure, Maraba Al Iraq Al Khadra'a targeted the oil and gas services sector, and
in particular construction, logistics, and heavy/light equipment provision, which at that time, had
not been provided at the same standard or scope by any 100% Iraqi owned company.
Maraba Al Iraq Al Khadra'a Company gained further experience in the following years and
expanded its contracting and construction capabilities obtaining direct contracts with
Halliburton, Exxon Mobil, Baker Hughes, Nabors, and Weatherford to name a few.
To achieve all this, we understand the great necessity to value our conglomerate clients, and to
continue working our hardest with them at both a local and international level. Our steady and
successful growth rate is a direct result of the high-quality service we provide to our client by
implementing the QHSE management system.
INTERNAL ISSUE AND EXTERNAL ISSUE
Description of issue Type of issue
1. Our organization management / core team is having long year’s

experience and reputed in the market. Internal
2. Our value it to provide full customer satisfaction Internal
3. Highly skilled experienced person and competent knowledgeable staff Internal
4. Low employee turnover and highly experienced team Internal
5. Customer feedback– Requirement are not clear to us. Internal
6. Timely complaint is not resolved and customer is dissatisfied as well as

Internal
he may search for alternative.
7. Wrong Service / Wrong quantity/specification Internal
8. Loss of customer due to market slackness Internal / External

9. Mis-understanding or communication gap to understand customer
Internal / External
requirements.
10. High competition and fluctuation in market price and chances of loss of
Internal / External
customers.
11. Lack of experience and competency of employees Internal
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12. Our relations with customer is good and we had not lost any customer in
External
last 6 months.
13. Compliance to country norms. External
14. Good relation with regulatory agency and board External

15. Technology Changes Internal
16. Employee Welfare Internal
17. Decision making process is fast Internal
18. Changes and trends having impact on the environmental, health and
Internal
safety objectives of the organization
19. Relationships with and perceptions and values of our bankers and other
interested party is more for our commitment to implement QHSE External
management system
The above is the list of some internal and external issues and QHSE Coordinator is
updating this list and will discuss it in management review meeting
4.2 Understanding the needs and expectations of interested parties.
The MARABA AL IRAQ AL KHADRAA has determined interested parties that are relevant to
the QHSE management system. The list of all such interested parties are identified and listed
below.
1. Direct customers
2. Venders/Service provider
3. Management
4. Competitors
5. Employees
6. Regulators and Govt. organization
7. Shareholders and stakeholders
8. Subsidiaries companies
9. Bankers
10. Insurers
11. Media
The requirements of all these interested parties relevant to QHSE are identified by various
ways as listed below.
1. Customer visits our office or initial customer communication for their requirements to
environmental, health and safety issues.
2. Review of all applicable laws and updates and visit reports of govt. inspectors at our premises
for regular visit.
3. Meeting with customers and other involved in supply chain by marketing/sales team.
4. Inviting suppliers in supply meet as well as regular follow–up by purchase staff.
5. Legal requirements and regular law updates
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6. Other requirements identified by MARABA AL IRAQ AL KHADRAA

7. Customer satisfaction survey.
8. Contract review of customer to understand their requirements.
QHSE Coordinator summarizes all these needs and expectation and prepares register of
regulations for identified requirements necessary to be complied by us. Their requirements
and information are reviewed are monitored by Functional Heads in their areas and if any
specific requirements are identified then informed to QHSE Coordinator to take further
actions.
4.3 Determining the SCOPE of the QHSE Management System (Clause No. 4.1 of BS
OHSAS 18001:2007)
We had determined the boundaries and applicability of the QHSE management system and
the scope is documented as below.
Documented Information for Scope:
“General Trading, Contracting and Supplies, General Transportation, shipping and Unloading,
Oil Services, providing Iraqi and Foreign Manpower, Hiring Heavy Equipment , Managing
Projects and Marine Services”
This scope of implementing the QHSE scope is applicable for only office address given in this
manual.
All the requirements of ISO 9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007 is
applicable for our activities and scope covered as above and documented in this IMS Manual.
When determining documented information on scope, consideration is given on:
a) The external and internal issues as listed in above para 4.1;
b) The requirements of relevant interested parties as listed in above para 4.2;
c) Products and services provided by MARABA AL IRAQ AL KHADRAA.
All the requirements of ISO 9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007 is
applicable for our activities and scope covered as above and documented in this IMS Manual.
Note: Scope should cover type of products and services.
Justification of requirements not applicable:
• 8.3 design and development of products and services (not applicable).
Justification: MARABA AL IRAQ AL KHADRAA don’t have any design and development
process.
4.4 QHSE Management System (Clause No. 4.1 of BS OHSAS 18001:2007)
4.4.1 MARABA AL IRAQ AL KHADRAA has established, implemented and maintained QHSE
management system and will continually improve on QHSE, including the processes needed
and their interaction in accordance with the requirements of ISO 9001:2015, ISO 14001:2015
and BS OHSAS 18001:2007.
The processes needed for the QHSE management system are determined and their
application throughout the company are;
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a) Determined in the Process flow chart with the inputs required and the outputs expected
from these outputs,
b) Determined the sequence and interaction of these processes,
c) Determined and applied the criteria and methods (including monitoring, measurements
and related performance indicators) needed to ensure the effective operation and control
of these processes,
d) Determined the resources needed for these processes and ensure their availability,
e) Assign the responsibilities and authorities for these processes,
f) Address the risks and opportunities as determined in accordance with the defined
requirements,
g) Evaluate these processes and implement any changes needed to ensure that these
processes to achieve their intended results,
h) Improve the processes and the QHSE management system.
The MARABA AL IRAQ AL KHADRAA had established the QHSE system as described in this
IMS Manual. It is implemented, and maintained and continually improved in accordance with
the requirements of the ISO 9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007. The
micro-level activity and process with interlinkage is given in annexure–III.
The organization has defined various QHSE procedures for QHSE management system and
their application throughout organization is documented and it includes process required and
their interaction to implement ISO 9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007
requirements.
MARABA AL IRAQ AL KHADRAA have evaluated these processes based on feedback from
Functional Heads and discussion in management review meeting and implement the changes,
if any, at least once in a year to achieve their intended result. The criteria and method to
evaluate all these processes are defined in department wise functional objectives and
monitored with the help of objective monitoring sheet to improve the processes and the
QHSE. Necessary resources are provided for this processes and job description are prepared
to assign responsibility and authority.
4.4.2 Considering the requirements based on the necessity, Company shall
a) Maintain documented information to support the services and its processes, and
b) Retain documented information to have confidence that the processes are being carried–
out as per planned arrangements.
The list of documented information maintained as a part of its implementation and list of
documented information retained are covered under the master list of records.
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5.0 Leadership
5.1 Leadership and Commitment
5.1.1 GM/EM attends various meetings and provides evidence of its commitment to the
development and implementation of the QHSE management system for continual improving
its effectiveness. He demonstrates the commitment and leadership as given below:
a) Taking accountability of the effectiveness of the QHSE and review company objectives
and functional objectives
b) The QHSE Policy and QHSE Objectives are established, kept as documented information
in this IMS Manual is provided for ready reference to the employee. They are compatible
with the strategic direction and the context of the organization;
c) Integration of QHSE requirements into MARABA AL IRAQ AL KHADRAA’s business
processes and preparing all QHSE documented information including IMS Manual,
Procedures, SOP, and forms.
d) Preparing process exhibits with risk and opportunities. Company level risk with mitigation
plan is prepared and given in risk analysis and monitored for implementation. Promoting
awareness of the process approach and risk-based thinking;
e) Ensuring that the resources needed for QHSE are available and discussed in formal /
informal meetings;
f) Communicating the importance of effective Environmental management and of conforming
to QHSE requirements during internal meetings and management review meetings;
g) Ensuring that the QHSE achieves its intended results and verifying the same with the help
of internal audits and objective reviews;
h) Engaging, directing and supporting persons to contribute to the effectiveness of the QHSE
management system;
i) Promoting continual improvement;
j) Supporting other relevant management roles to demonstrate leadership as it applies to
their areas of responsibility as identified in job description of GM/EM.
k) Once in a Year management review is conducted for review of our activities and is
attended by GM/EM.
MARABA AL IRAQ AL KHADRAA has identified resource requirements and provided
adequately in-house resources in terms of qualified personnel, test equipment and facility for
development and testing, PPEs for the health and safety of employees. GM/EM is responsible
for providing appropriate resources and trained personnel for effective implementation of the
QHSE management system in their respective areas. QHSE Coordinator reports to GM/EM
for any need of resources.
5.1.2 Customer focus
GM/EM has demonstrated leadership and commitment with respect to customer focus by
ensuring that:
a) Customer requirements and applicable statutory and regulatory requirements are
determined, understood, and met.
b) The risks and opportunities that can affect conformity of products and services and the
ability to enhance customer satisfaction are determined and addressed in risk analysis for
overall risk and opportunities and process flow exhibits for process level risk and
opportunities.
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c) Promotion of the importance of meeting customer as well as regulatory and legal

requirement is communicated across the organization. Focus of enhancing customer
satisfaction is maintained.
Based on routine contract review documents as well as communication and customer survey
the customer needs and expectation is determined and documented. All these data are
processed and converted into customer requirements and conveyed to the concern person.
While preparing customer requirements consideration is given for obligations related to
product / services as well as product related regulatory and legal requirements. GM/EM
ensures that customer needs and expectations are determined and customer requirements
are fulfilled for enhancing customer satisfaction.
5.2 Policy (Clause No. 4.2 of BS OHSAS 18001:2007)
5.2.1 Establishing QHSE Policy
We have defined a QHSE policy as given below in terms of the characteristics of the
business, the organization, our location, and technology. It is appropriate for the purpose and
context of the organization like nature, scale, and Environmental aspects and its impact
as well as OHS Hazards and risks of our activities, products / services and provides
framework to set QHSE objectives.
5.2.1.1 Company Business Objective
Basic plans and directions for the activities shall be regularly every year worked out into
SMART goals. The goals shall be then processed into partial tasks for individual divisions and
/ or departments and their fulfillment is continuously evaluated at all company levels and
appropriate provisions shall be decided, when any deviations from the established goals shall
be found. MARABA AL IRAQ AL KHADRAA overall company IMS objectives are as described
below. Every department will set their SMART objectives based on the company goals below.
• Legal Compliance
• Disseminate awareness of QHSE among all employees and subcontractors.
• Fulfill and exceed Customer needs and expectations by continually delivering a quality
product in a timely and cost effective manner and by introducing new technologies, to help
us deliver fast & high quality service.
• Ensure that all employees perform their work to the highest standards with an aim to “Get it
right first time, every time, and strive for continual improvement.”
• Provide a safe, healthy and secure workplace for its employees and subcontractors.
• Minimize its impact on the environment through pollution prevention, reduction and
recycling of waste, reducing emissions from any operations under the company’s control
and reach zero accident.
• Promote a safe working environment by providing appropriate training, matching the
capabilities of personnel to the task to be carried out and providing correct tools for the
work to proceed in a safe and efficient manner.
• Investigate all incidents of non – conformance objectively and thoroughly so as to prevent
reoccurrences.
5.2.2 Communicating the QHSE Policy
QHSE Policy is communicated to all the employees and are made familiarize with the QHSE
Policy through training on joining the company as well as made aware of it immediately after
preparation or modification. QHSE Coordinator ensures that the respective employees
understand the QHSE Policy and comply with the QHSE management system documented
information. Display of the QHSE Policy at prime location is done and kept as documented
information. The QHSE Policy is kept on website and reception as appropriate as well as
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given to customers and all the interested parties like employees, external providers etc. The
QHSE Policy is reviewed once in a Year for continual improvement of the effectiveness of the
QHSE management system in management review meeting.
5.3 Organizational roles, responsibilities and authorities (Clause No. 4.4.1 of BS OHSAS
18001:2007
GM/EM has assigned responsibilities, and authorities for relevant roles, as given in
organization structure. For all levels of employees the job description is prepared with the
responsibility, and responsibility. The job description is communicated to all concerned and is
understood by all levels of employees.
GM/EM has assigned responsibility and authority for;
a) Ensuring that the QHSE management system conforms to the requirements of ISO
9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007,
b) Ensuring that the processes are delivering their intended outputs,
c) Reporting the performance of the QHSE management system and an opportunities for
improvement in particular to the GM/EM,
d) Ensuring the promotion of customer focus throughout the organization,
e) Ensuring that the integrity of the management system is maintained when changes to the
QHSE management system are planned and implemented,
GM/EM has defined responsibilities, authorities and their interrelation for all the persons and
communicated within the organization. All staff members are responsible for maintaining
QHSE of their own work and for informing their Respective Heads for any conditions, which
are adverse to the environmental, health and safety of the work being produced or adverse to
the protection of environment, OHS hazards etc. A detailed Organization structure is prepared
and supported in this IMS manual.
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6.0 Planning
6.1 Actions to address risks and opportunities (Clause No. 4.3.1 and 4.3.2 of BS OHSAS
18001:2007)
6.1.1 During planning the QHSE management system, consideration is given to the issues referred
to in 4.1 and the requirements referred to in 4.2 and determined the risks and opportunities,
addressing to:
• Environmental aspects and its impact, OHS hazards and risks;
• Compliance obligations;
• Give assurance that the QHSE management system can achieve its intended outcomes,
• Enhance desirable effects,
• Prevent and reduce undesired effects, including the potential for external environmental
conditions to affect the organization as well as prevention of OHS Hazards,
• Achieve continual improvement
• Risk analysis sheet, OHS hazards and risks register is prepared for overall major risk with
identified mitigation plan.
• Minor process wise risk and opportunity is identified and documented in process wise
process flow.
Potential emergency situations are determined, including those that can have an
Environmental impact and OHS hazards within the scope of QHSE.
The documented information is maintained in Environmental aspects and its impact, OHS
hazards and risks register and risk identified is listed in Environment health and safety
management plan for
• Risks and opportunities that need to be addressed;
• Processes needed to the extent necessary to have confidence that Environmental aspects
and its impact, OHS hazards and risks assessment is done and necessary planning is
followed.
The environment related risk is identified for highly significant environmental aspects and OHS
hazards and to reduce their impact or eliminate it, MARABA AL IRAQ AL KHADRAA has
identified Environment health and safety management plan and implemented the same. In the
Risk analysis sheet / Environmental aspects and its impact, OHS hazards and risks register
and process flow chart risk mitigation actions are also identified and documented. The system
is identified for multiplication factor of occurrence and severity and legal as well as customer
concern is taken into account. Accordingly risk is divided into high and low as a part of
planning. If any risk reaches to high level then actions are initiated as per risk plan is given in
the Risk analysis sheet / Environmental aspects and its impact, OHS hazards and risks
register. The effectiveness of action taken is reviewed by QHSE Coordinator for risk and for
process related risk by Functional Heads on a monthly basis. Necessary action against such
risk is to reduce the risk, retain the risk or creating opportunities by adding new products, new
market, new customers, new technology etc.
6.1.2 Risk and Environmental aspects and its impact, OHS hazards and risks
The company has planned;
a) Action to address the risks and opportunities as mentioned above,
b) Plan for how to;
1. Integrate and implement the actions into its QHSE management system processes,
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2. Evaluate the effectiveness of these actions,

Actions taken to address the risks and opportunities are proportionate to the potential impact
on the conformity of product / services, environment, health and safety of Employees and
services.
The identification of Environmental aspects and its impact, OHS hazards and risks is an on–
going process that determines the past, current and potential impacts, and risks of the
activities, products and services covering routine and non–routine activities, all activities
covering outsource work and all facilities at work place. A procedure (documented
information) has been established to identify the Environmental aspects and its impact, OHS
hazards and risks, products and services, which can be controlled and over an influence is
expected. Procedure for evaluation has also been established to determine those
Environmental aspects and its impact, OHS hazards and risks, which have or can have
significant impacts on the QHSE. The impact assessment is used to set the QHSE objectives.
The methodology for Environmental aspects and its impact, OHS hazards and risks and
impact assessment is defined as proactive steps for classification of risks and identifications
of objectives and HSEMP and described in the procedure. It is consistent with operating
experience and the capabilities of risk control measures employed. It provides us input into the
determinations of facility requirements, on training needs and / or development of operational
controls. It provides us monitoring of required actions to ensure both the effectiveness and
timeliness of the implementations.
A register of Environmental aspects and its impact, OHS hazards and risks and its impact
have been established on the basis of a review undertaken by the MARABA AL IRAQ AL
KHADRAA with the assistance of an external agency to establish the current position with
regard to the environment and safety using evaluation criteria provided. This information is
kept up to date.
Also the significant Environmental aspects and its impact, OHS hazards and risks are taken
into account in establishing, implementing, and maintaining QHSE management system.
QHSE Coordinator / Functional Head determines the Environmental aspects and its impact,
OHS hazards and risks of their activities, products and services that it can control and those
that it can influence, and their associated Environmental aspects and OHS hazards,
considering a life cycle. They had taken into account:
a) Change, including planned or new developments, and new or modified activities, products
and services;
b) Abnormal conditions and emergency situations.
Determine aspects and OHS hazards that have or can have a significant Environmental
impact and OHS hazards, i.e. significant Environmental aspects and its impact, OHS hazards
and risks, by using established criteria given in the procedure.
Communicate our significant Environmental aspects and its impact, OHS hazards and risks to
various levels of Employees.
Maintain documented information in Environmental aspects and its impact, OHS hazards and
risks register, procedure for criteria of evaluation of significant environmental aspects and
OHS hazards and other documented information for:
• Environmental aspects and its impact, OHS hazards and risks and associated
Environmental aspects and OHS hazards;
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• Criteria used to determine its significant Environmental aspects and its impact, OHS
hazards and risks;
• Significant Environmental aspects and its impact, OHS hazards and risks.
Significant Environmental aspects and its impact, OHS hazards and risks can result in
risks and opportunities.
6.1.3 Compliance Obligations
Procedure has been established and maintained to:
a) Determine and have access to the compliance obligations related to Environmental
aspects and its impact, OHS hazards and risks;
b) Determine how these compliance obligations apply to the organization;
c) Take these compliance obligations into account when establishing, implementing,
maintaining and continually improving its QHSE.
Maintain documented information of compliance obligations.
Compliance obligations can result in risks and opportunities to company.
Maintain and up–to–date document information of all legal and other requirements in the
register of regulations.
The information for legal requirements is updated as well as communication is done for the
relevant information on legal and other requirements to the Employees and relevant interested
parties.
6.1.4 Planning Action
GM/EM will review the Environment health and safety management plan at regular frequency
and determines the need for changes to QHSE management system is require or not.
The changes in QHSE are done in a planned way.
The QHSE Coordinator ensures that Environment health and safety management plan is
prepared to;
a) Take actions to address:
• Significant Environmental aspects and its impact, OHS hazards and risks;
• Compliance obligations;
• Risks and opportunities identified in 6.1.1;
b) The HSEMP monitoring sheet is prepared to
• Integrate and implement the actions into its QHSE processes or other business processes;
• Evaluate the effectiveness of these actions.
Consider technological options and financial, operational, and business requirements during
planning of these actions.
6.2 QHSE objectives and planning to achieve them (Clause No. 4.3.3 of BS OHSAS
18001:2007)
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6.2.1 QHSE Objectives

Quantifiable QHSE objectives are established based on QHSE Policy at relevant functions,
levels, and processes needed for QHSE management system and for enhancement of
business objectives like customer satisfaction. The quantifiable criteria are dynamic and
reviewed in management review meeting for our commitment to continual improvement.
QHSE objectives are
a) Consistent with the QHSE Policy;
b) Measurable (if practicable);
c) Take into account applicable requirements,
d) Be relevant to conformity of products and services and to enhancement of customer
satisfaction,
e) Monitored;
f) Communicated;
g) Updated as appropriate.
All such objectives and targets are made measurable and are consistent with the QHSE Policy
including the commitments to prevention of pollution, protection of OHS hazards, and
compliance with the applicable legal requirements, which are the basis for continual
improvement. The QHSE objectives are as below;
QHSE Objectives
Parameters Annual Target
• Customer Satisfaction Level Achievement 90 % Min.
• Legal compliance related to environment and safety and
100 %
complying all identified obligations
• Ensure QHSE compliance by supplier 100 %
• Environmental related incidents Nil
• Health ratio 100 %
• Workplace accidents (Physical injury to human) Nil
While preparing and reviewing the objectives and targets, it is ensured that it is consistent with
the QHSE Policy, legal and other requirements and Environmental aspects and its impact,
OHS hazards and risks. It also considers the technological options, financial, operational and
business requirements including the views of interested parties.
For achieving objectives and targets Environment health and safety management programme
is prepared, implemented, and maintained to ensure achievement of defined objectives and
targets. The Environment health and safety management programme is prepared having
reference of;
• Responsibility for achieving objectives and targets at relevant functions and levels of
Employees / organization,
• Methods / modes and time frame for achieving objectives and targets.
The HSEMP is reviewed at regular intervals in the management review meeting and amended
in line with new development, modification, and expansion of existing activities.
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• From the company Business objectives the departmental objectives are prepared and
Functional Heads monitor the objectives status on a monthly basis in objective monitoring
sheet. The objectives are communicated to all concern person by Functional Heads and
are updated annually based on discussion in management review meeting.
• Quantifiable QHSE Objectives are established based on documented QHSE Policy given
above at relevant function and consistent with the QHSE Policy. The quantifiable criteria
are dynamic and reviewed in management review meeting for our commitment to
continual improvement.
6.2.2 Planning actions to achieve QHSE objectives
When planning how to achieve QHSE objectives, objective plans are made for:
a) What will be done;
b) What resources will be required;
c) Who will be responsible;
d) When it will be completed;
e) How the results will be evaluated. Including indicators for monitoring progress toward
achievement of its measurable QHSE objectives.
Consider how actions to achieve the QHSE objectives can be integrated into the
organization’s business processes.
Establish documented information and maintain HSEMP for achieving the objectives –
• Responsibility and authority for achieving at relevant level
• Means and time scale to be achieved (Plan)
• Review at regular and planned interval
• Updated based on progress
6.3 Planning of changes
GM/EM review the quality management plan at regular frequency and determines the need for
changes to QHSE management system is required or not. The changes in QHSE will be
carried–out in planned way.
When the changes are identified in the QHSE system, organization takes into consideration
of;
a) Purpose of changes and its potential consequences
b) Integrity of the quality management system is maintained
c) Availability of recourses and
d) Based allocation or reallocation the authority and responsibility and the job description is
revised accordingly.
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7.0 Support
7.1 Resources (Clause No. 4.4.1 of BS OHSAS 18001:2007)
7.1.1 General
MARABA AL IRAQ AL KHADRAA has identified resource requirements and has provided
timely resources in terms of qualified personnel, testing facilities, office and equipments facility
for development and testing for continual improvement of QHSE management system. The
resource for implementation and maintenance of QHSE management system as well as
improving its effectiveness is provided. The adequate resources to enhance customer
satisfaction by meeting customer requirements is identified and provided at MARABA AL
IRAQ AL KHADRAA.
Adequacies of these resources are reviewed, for example during
• Management Review
• Contract/Order Review
• Internal Audit Results
• Interested party Complaint Review
QHSE Coordinators consider;
a) the capabilities and constraints on, existing internal resources,
b) what needs to be provided external providers,
In cases in house resources are limited then services of external providers are taken.
7.1.2 People
Personnel assigned to work affecting conformity to development requirement are suitably
trained and / or experienced. Their work competence is checked based on applicable
education, training, skills and experience. For effective implementation of QHSE and
operation and control of processes, competent personnel are provided.
7.1.3 Infrastructure
Appropriate facilities are determined, made available and maintained to achieve conformity of
product and services. At present adequate infrastructure is provided and made available for
QHSE implementation as listed below.
a) Buildings and associated utilities;
b) Equipment, including hardware and software; testing equipments
c) Information and communication technology and all computers are connected with LAN.
7.1.4 Environment for the operation of processes

Functional Heads have already identified the required environment for development of its
processes to achieve conformity of the products and services. Appropriate work environment
is provided and maintained as suitable to achieve conformity of the products and services.
Suitable environment is provided with the combination of human and physical factors, such as;
a) Social, such as no discrimination is made between various employees as well as calm and
confrontational work environment,
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b) Psychological, such as proper seating arrangement, similarly use of adequate equipment

during handling and transfer of the product to prevent unwanted stress etc. to the
employees
c) Physical parameters, such as adequate lighting as per the relevant rules, proper
ventilation for the fresh air circulation, controlled temperature at identified locations,
offices, controlled humidity, hygiene workplaces and controlled noise for tension free work
for the employees engaged in the processes.
7.1.5 Monitoring and measuring resources
7.1.5.1 General
The organization has determined and provides the resources needed to ensure valid and
reliable results for monitoring of processes or product testing is used to verify the conformity of
products to requirements.
Company ensures that the resources provided are;
a) Suitable for specific type of monitoring and testing activities being undertaken.
b) Maintained to ensure their continuing fitness for their purpose.
In selecting the measuring and monitoring equipment the product and process acceptance
norms / specification etc. are considered and accurate equipments are provided in place. The
frequency of preventive maintenance is decided and implemented. The documented
information of preventive maintenance is retained to ensure continuing fitness of equipments.
The preventive maintenance checklist is prepared based equipment manufacturer suggestion
and followed to ensure timely preventive maintenance. Any breakdown in the equipment is
attended timely and documented information is retained in breakdown history records.
7.1.5.2 Measurement traceability (If required)
Appropriate measuring and test instruments / software, etc. Capable of necessary accuracy
and precision are used at the workplaces to assure conformity of product to specified
requirements. They are calibrated at the regular intervals and the acceptance criteria is
established on the basis of stability, purpose and usage, thereby ensuring that it is capable of
getting the necessary accuracy and measurement requirements.
The salient features of the measurement traceability and calibration system established and
maintained are as under:
Equipments used in our MARABA AL IRAQ AL KHADRAA are selected based on capability,
accuracy and precision of the measurement required to be made. Test instruments / software
are calibrated under suitable environmental conditions.
a) The instruments / software are calibrated and adjusted at regular intervals as per schedules
or prior to use and recorded. All the critical equipments get calibrated against certified
equipment having a known valid relationship to nationally / internationally recognized
standard by trained company personnel or by employing services of outside calibration
laboratory having traceability with national / international standards. In the absence of
establishing such traceability, it is calibrated by in houses methods or some basis and
documented information is maintained. The equipments used for monitoring and
measurement are also included for calibration/verification as per established system and
record maintained. Also computer software used to satisfy intended application is included
and verification. The frequency of calibration is decided and QHSE Coordinator ensures the
it is calibrated timely.
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b) All instruments are given instrument Identification number and stickers/tags are put for
identification of inst id#, calibration due date, calibrated on and status after calibration. The
records of calibration are maintained. Calibration status of the equipments is identified by
stickers / tags / records to recall back when calibration is due.
c) Equipments are handled in a manner to avoid damage and deterioration during handling,
maintenance, and storage. Trained persons should handle the equipments to ensure the
validity of calibration. The measuring and monitoring equipments are safeguarded to
eliminate the possibility of invalidation of the calibration or are subjected to calibration
before use. New or repaired instruments and instruments used for inspection are subjected
to an initial inspection for accuracy or are proven prior to release for use in testing.
In case any instrument is found out of calibration, the validity of previous inspection or results
of measurement after calibration is found outside tolerance then it is be assessed and
necessary action is taken to repair it, till that time it is not used for monitoring and
measurement. If it is observed that the validity of the previous measurement results have been
adversely affected when measuring instrument is found out of calibration, then appropriate
actions are initiated considering the seriousness of action. New or repaired instruments used
for inspection are subjected to an initial inspection for accuracy or are proven prior to release
for use in testing.
Software used in MARABA AL IRAQ AL KHADRAA for measuring and monitoring have
specified requirements are validated prior to use.
7.1.6 Organizational knowledge
Company has determined the knowledge necessary for the development of its processes and
to achieve conformity of products and services. Such knowledge is gained with the help of
experienced competent persons in the organization or arranging the seminars and training
programs in house.
This knowledge is maintained and made available to the extent necessary.
When addressing changing needs and trends, QHSE Coordinator consider current knowledge
and determine how to acquire or access any necessary additional knowledge and required
updates.
Organization knowledge is maintained based on;
a) Internal sources (intellectual properties, knowledge gained from the experience, lessons
learned from the failures and successful projects, capturing and sharing undocumented
knowledge and experience, the results in improvement in product and services)
b) External sources (e.g. standards, academia, conferences, gathering knowledge from
customers, or external providers)
For sharing the knowledge the help desk is created and all past failures and reasons are
created as a part of lessons learned as well as successful projects details and process
improvement cases. Company also promotes the Functional Heads to attend conferences and
seminars and industry trade, exhibitions etc. and provide in-house presentation for knowledge
sharing.
There is a lot of undocumented knowledge and experience is shared in the MARABA AL IRAQ
AL KHADRAA during our internal meeting.
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7.2 Competence (Clause No. 4.4.2 of BS OHSAS 18001:2007)

QHSE Coordinator identifies competency of employees performing activities affecting
conformity of product requirement based on performance review and provides necessary
training and on the job training for their staff for upgrading their knowledge and achieve the
necessary competency. The skill matrix and competency matrix and training records are
prepared as documented information. Also during routine work due to change in area of work
or any other reason the training needs are identified and provided. Followings are identified
and implemented;
a) Determined the necessary competence of person(s) doing work under its control that
affects the performance and effectiveness of QHSE management system and its
environmental performance and its ability to fulfill its compliance obligations;
b) Ensured that these persons are competent on the basis of appropriate education, training
or experience;
c) Determined training needs to be associated with its environmental aspects and its QHSE
management system.
d) Where applicable, take actions to acquire the necessary competence, and evaluate the
effectiveness of the actions taken.
e) Retain appropriate documented information as an evidence of competence.
Also ensure that the necessary competence has been achieved and appropriate records for
the education, experience, training, and qualification are maintained in competency matrix.
The new employee is trained properly in the identified area as documented information. The
effectiveness of the training provided and action taken is evaluated as per established
documented information. The competence and training is also evaluated and provided for
contracted employees
7.3 Awareness (Clause No. 4.4.2 of BS OHSAS 18001:2007)
Functional Heads ensures that persons doing work under our control are aware of
requirements of QHSE management system, including;
a) QHSE Policy of organization;
b) Relevant QHSE objectives,
c) Significant environmental aspects and OHS hazards and related actual or potential
environmental impacts and OHS risks associated with their work;
d) Their contribution to the effectiveness of the QHSE management system, including the
benefits of enhanced environmental and OHS performance;
e) The implications of not conforming to the QHSE management system requirements,
including not fulfilling the MARABA AL IRAQ AL KHADRAA’s compliance obligations.
QHSE Coordinator / Functional Heads ensures that the employees are aware of all the above
requirements, including emergency preparedness and how the activities affect environment
and what care needs to be taken for day to day implementation.
Suitable QHSE management system awareness programmes are arranged for all the persons
to ensure that the requirements are well understood at all level.
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7.4 Communication, participation and consultation (Clause No. 4.4.3 of BS OHSAS

18001:2007)
7.4.1 General
The MARABA AL IRAQ AL KHADRAA ensures internal and external communication between
Functional Heads and various levels of employees regarding the processes of the QHSE
management system and their effectiveness. Such communication related to QHSE includes;
a) On what it will communicate;
b) When to communicate;
c) With whom to communicate;
d) How to communicate;
Communication process is established and implemented to;
• Take into account its compliance obligations;
• Ensure that environmental information communicated is consist with information
generated within the QHSE management system, and is reliable.
7.4.2 Internal communication
Method for internal communication is established and QHSE Coordinator / Functional Heads;
a) Internally communicate information relevant to the QHSE management system among the
various levels and functions of the organization, including changes to the QHSE
management system, as appropriate;
b) Ensure its communication process(s) enable(s) persons doing work under the MARABA
AL IRAQ AL KHADRAA’s control to contribute to continual improvement.
It is ensured that the communication process is open and environment is created to bring the
ideas for QHSE improvement.
7.4.3 External communication
Externally communicate information relevant to the QHSE is done as per compliance
obligation or concern of interested parties. Such channel of communication is established for
communicating to the government authority as well as to submit various obligation reports to
the external interested parties as per legal and statutory requirements.
7.4.4 Participation and consultation
The organization has established procedure for participation and consultation of various
Company workers for;
a) Their participation includes;
• Their involvement in Environmental aspects, its impacts, OHS hazards and risk
assessment and determination of controls,
• Their involvement in incident investigation,
• Their involvement in development and review of QHSE Policy and objectives of the
Company
• Their consultation in terms of suggestion for improvement and any changes that affects
their QHSE,
• Their representation in safety meeting considering the OH&S matters.
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All workers are informed for their participation arrangement in QHSE Management System by
providing suggestion in the suggestion box, active participation in the safety meetings and
incident investigation including their representative.
b) Consultation is also done with the outsource employees, when there is change, which
affects their QHSE.
Company also consults relevant external interested parties about pertinent QHSE matters.
7.5 Documented Information (Clause No. 4.4.4, 4.4.5 and 4.5.4 of BS OHSAS 18001:2007)
7.5.1 General
MARABA AL IRAQ AL KHADRAA has established, documented, implemented, and
maintained a QHSE management system and continually improved it’s effectiveness in
accordance with the requirements of ISO 9001:2015, ISO 14001:2015 and BS OHSAS
18001:2007. The QHSE includes;
a) Documented information required by this International Standard;
b) Documented information determined by the Company as being necessary for the
effectiveness of the QHSE management system. The documented information are
established considering the;
• The size of MARABA AL IRAQ AL KHADRAA and type of activities, processes, product and
services;
• The need to demonstrate fulfillment of its compliance obligations;
• The complexity of processes and their interactions;
• The competence of persons doing work under the MARABA AL IRAQ AL KHADRAA’s
control.
• MARABA AL IRAQ AL KHADRAA has determined the critical processes needed for the
QHSE and their application throughout the organisation and listed in the process flow
Annexure–III
• Macro level QHSE is documented in this IMS Manual against how ISO 9001:2015, ISO
14001:2015 and BS OHSAS 18001:2007 are implemented. This manual is also known as
the IMS Manual, which outlines the scope, structure and general principles of the operation
of QHSE management system and serves as a declaration of the intentions of the GM/EM
to satisfy various clauses of ISO 9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007.
• The standard operating procedures and exhibits are documented as good manufacturing
practices.
• Formats are prepared and filled up to retain documented information.
• The list of forms and exhibits are given in Master list of formats/formats
7.5.2 Creating and updating
The documented information are created and are implemented and updated periodically,
including the following information as minimum on the documented information to ensure
followings;
a) Identification and description (e.g. title of document, date of implementation, author means
prepared by and approved by, along with the document number and its revision status);
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b) Review of document at least once in a year and approval for suitability and adequacy by
the identified authority as per the details given on the next page.
The written documents are prepared in MARABA AL IRAQ AL KHADRAA as per list given
below considering the size of organisation, type of activities, the complexity of processes, and
their interactions and the competence of personnel.
• Documented statement of QHSE Policy, QHSE objectives
• IMS Manual
• Standard operating procedures and Exhibits
• Records (few records are also maintained in the electronic media).
All documented information is identified by date, revision number, approved by title of
document and some identification number as per document identification and codification. All
documented information is kept in English and it is used in soft copy or hard copy in paper
form.
All the documented information is reviewed and approved for suitability and adequacy by
authorized person as listed below.
Table – 1 Responsibility Matrix For Documents

Responsibility
Document Review Maintaining document

Type Of Document
Modification And Master list and issuing as
Approval per distribution
1. IMS Manual GM/EM QHSE Coordinator
2. Procedures / Standard operating GM/EM / Functional
QHSE Coordinator
procedures / Exhibits / Plans Heads
3. Applicable standards / customer
GM/EM / Functional
specification, and documents of external QHSE Coordinator
Heads
origin (external)
GM/EM/QHSE
4. Formats Coordinator / Functional QHSE Coordinator
Heads
Note: – Master copy of all the documents are kept with QHSE Coordinator, who is authorised to
issue and distribute the same.
7.5.3 Control of documented information

All the documented information relating to the QHSE management system requirements is
controlled as per details are given below.
a) They are reviewed for adequacy and are approved by authorised persons as per table - 1.
b) The documents are updated as necessary, reviewed and re–approved by the same
authority. Copies of superseded documents are identified and retained as necessary to
maintain specified / required traceability.
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c) The current revision status of the document is identified by revision number. Also the latest
changes are identified by suitable marking. Each document or data will have its revision
status by revision number or revised date as applicable. Such changes are distributed to
authorised Copy Holders of the document. Any revision is affected by changing revision
number. of particular page for IMS Manual / document for all other documented information
d) The respective QHSE Coordinator / Functional Heads are responsible for ensuring that the
latest relevant versions of applicable documents are available at point of use where and
when it is needed. They will also ensure that documents remain legible, readily identifiable,
and retrievable. Such documented information is also protected from loss of confidentiality,
improper use or loss of integrity
e) All the controlled documents have been identified, legible and system of preparation, issue,
distribution and maintenance of documented information.
f) The QHSE Coordinator is ensuring that all external documents those needed for use in the
QHSE is identified and proper control is established. Similar controls shall apply to the
external documents necessary for the planning and operation of the QHSE management
system. The external documents are identified and distribution is controlled. External
documents referred to are those needed for use in the QHSE.
g) Master list and distribution list with current revision of documents (latest revision number)
and distribution list of all the documents is maintained for all the documented information to
prevent unintended use of obsolete documents. If any obsolete documents are kept for
future reference then stamp of obsolete document is put on the document.
Company has established a system to define the control needed for identification, storage,
protection, retrieval, retention, and disposition of documented information (records).
They are kept legible, retrievable, and readily identifiable. The system is described as below;
1. For all the retained documented information, master list of records is prepared. The access,
retrieval, and user details are given in master list of records.
2. Proper control is established for storage and preservation of documented information to
ensure that such information is available when it is needed. The hard copy of documented
information is stored in cupboard or safe places with Functional Heads / Authorized person;
it is ensured that records are legible and properly preserved during storage. The soft copy is
kept with authorized access control by password and back up is taken at regular frequency.
3. Control of changes (e.g. version control) is established with the help of change note and
revision number is changed to identify the latest copy of documented information.
4. Retention and disposition; The retention period for documented information is identified and
after retention period it is tear off or burned for disposal of hard copy of documented
information. The soft copy is deleted.
Documented information of external origin determined by the organization to be necessary for
the planning and operation of the QHSE management system is identified as appropriate, and
listed in master list of documents. The latest copy of such documented information is collected
and distributed to concern person.
Documented information retained as evidence of conformity is protected from unintended
alterations by password protection or kept in cupboard with lock.
The system is applicable for hard copy of records as well as records maintained in electronic
media. All the formats used as QHSE Records are properly identified and controlled.
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8.0 Operation
8.1 Operational planning and control (Clause No. 4.4.6 of BS OHSAS 18001:2007)
Organization has established, implemented, controlled and maintained the processes
needed to meet Quality Management System (provision of products and service),
Environmental Management System and Occupational health and safety management
system requirements, and to implement the actions identified in actions to address risks
and opportunities and Quality, Environmental, health and safety objectives and planning to
achieve them by;
a) Determining the requirements for the products and services,
b) Establishing criteria for the
1. Processes,
2. Acceptance criteria (specifications) for the products and services,
c) Determining the resources needed to achieve conformity to the product and service
requirements,
d) Implementing control of the processes in accordance with the criteria,
e) Determining, maintaining, and retaining documented information to the extent
necessary,
1. To have confidence that the processes have been carried–out as planned,
2. To demonstrate the conformity of the products and services to their requirements,
f) Establishing operating criteria for the processes; and
g) Implementing control of the processes, in accordance with the identified operating
criteria.
Company controls planned changes and review the consequences of unintended changes,
taking action to mitigate any adverse effects, as necessary.
Company ensures that outsourced process is controlled or influenced. The type and extent
of control or influence need to be applied to the processes are defined within the QHSE
management system.
Consistent with a life cycle perspective, the Company:
a) Establish control, as appropriate, to ensure that its environmental, health and safety
requirements are addressed in the design and development process for the product or
service, considering each stage of its life cycle;
b) Determine its environmental, health and safety requirements for the procurement of
products and services, as appropriate;
c) Communicate its relevant environmental, health and safety requirements to external
providers, including contractors;
d) Consider the need to provide information about potential significant environmental
impacts and OHS Risks and OHS Risks associated with the transportation or delivery,
use, end–of–life treatment and final disposal of its products and services.
The organization has established operational control data for operations and activities that
are associated with the identified significant environmental aspects consistent with the EHS
Policy, objectives, and targets to ensure that the same are carried–out under specified
condition by;
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• Follow–up of operational control data to control the situations, where their absence
could lead to deviation from the EHS Policy, objectives and targets,
• Defining and follow–up of operational criteria in the Operational control plan and
standard operating procedures. Implementing operation control criteria for effluent
treatment plant. For highly significant environmental aspects and OHS hazards either
engineering control or follow-up of SOP or awareness to employee etc is identified and
written in Environmental aspects and its impact and OHS hazards and risk register and
related documented information.
• For any new product development stages or process modification the R&D Head
evaluates impact or risks of such development on environment throughout the life cycle
stages and takes necessary actions.
• Follow–up of operational control data for the identified for significant environmental
aspects as well as risk are identified for highly significant environmental aspects and
OHS hazards and communicating the requirements of the documented information to
the concern persons.
Appropriate planning for operational control and maintenance activity is done in order to
ensure that operational activities are carried–out under specified conditions as per
established documented information.
QHSE Coordinator / Functional Heads control planned changes and review the
consequences of unintended changes, taking action to mitigate any adverse effects, as
necessary.
The organization has ensured that outsourced processes are controlled. Proper control is
established at section and evaluation stage to ensure that they are committed to implement
related environment actions as defined in our QHSE. Also in our purchase document and
contracts necessary care is taken by us to clearly communicate to them the necessary
environmental, health and safety requirements.
The information about potential significant environmental impacts and OHS Risks and OHS
Risks associated with transportation and delivery, use or final disposal is identified and
communicated as part of product manuals.
The control for outsourced process is done as per established system and as per controls
identified by Functional Heads. The documented information for process monitoring,
purchase orders, evaluation of contractors, Related SOPs and control plans, and contracts
are maintained.
8.2 Requirements for products and services
8.2.1 Customer communication
Company has identified and implemented arrangements for communication with customers
related to:
a) Products and services information by providing company profile and product brochures
as well as giving free samples and information on our web sites
b) Inquiries, contracts or order handling including changes / amendments by e mails or
submitting quote.
c) Customer feedback related to products and services including customer complaints.
QHSE Coordinator has established process for handling of customer feedback as per
process flow.
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d) Handling and controlling customer property

e) Established specific requirements for contingency actions, when relevant.
8.2.2 Determining the requirements for products and services
Customer requirements for the product and services are determined as given below;
a) The requirements for the products and services are defined, including:
1. Any applicable statutory and regulatory requirements;
2. Those considered necessary by Marketing;
b) Company can meet the claims for the products and services offered.
8.2.3 Review of the requirements for products and services
8.2.3.1 Marketing team ensure that company has ability to meet the requirements for products and
services offered to customers. Marketing team conduct a review before committing to
supply products and services to a customer, contract review activity includes review for:
a) Requirements specified by the customer, including the requirements for delivery and
post-delivery activities;
b) Requirements not stated by the customer, but necessary for the specified or intended
use, when known;
c) Requirements specified by the organization;
d) Statutory and regulatory requirements applicable to the products and services;
e) Contract or order requirements differing from those previously expressed.
Company ensures that contract or order requirements differing from those previously
defined are resolved. In such cases, mutually agreed and given amendments as necessary.
For internal orders and branch transfer there is no need for such contract review.
A) As soon as customer inquiries are received for their requirement, marketing team review it
to ensure that customer’s requirements are clearly identified, understood and whether they
can be met. If customer provides no documented statement of the requirements then
customer requirements are confirmed before acceptance. Matters that are not clear
including contract / order requirements previously expressed are resolved with the
customer. Normally our customers understand Our Product by Name, Specifications, Qty.,
and Delivery and specify in their documents / verbally convey.
B) The internal contract review is carried–out as described in Process Approach to assess
capability for supply of the product and meet product requirements. In case there is any
difference in the specifications of the customer then it can be resolved by carrying out the
changes as required by the customer.
C) Prior to commitment to supply a product to the customer, customer orders (written / verbal)
are reviewed to ensure that:
• Customer requirements are clearly documented;
• Any variation from the contract is resolved; and
• Company can meet all contractual requirements.
D) Amendment To A Contract
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Subsequent contract variations are documented and subject to similar review. Any
amendment to the contract is identified and confirmed with the customer. It is conveyed to
the concerned person for changed requirements.
The documented info related to contract is maintained.
8.2.3.2 Documented information related to contract are retained for:
a) On the results of the review;
b) On any new requirements for the products and services.
Such details are retained in the form of E-mail / Work Order / Acceptance of customer
purchase order / Order confirmation as documented information.
Emergency preparedness and response (Clause No. 4.4.7 of BS OHSAS 18001:2007)
The organization has established Emergency preparedness plan to ensure appropriate
responses to potential emergency situations and potential incidents to the environment as
well as health and safety of employees, and mechanism for responding to such situation.
Emergency preparedness plan is established, implemented, and maintained and the
processes needed to prepare for and respond to potential emergency situations.
Company is;
a) Prepared to respond by planned actions to prevent or mitigate adverse environmental
impacts and OHS Risks from emergency situations;
b) Ready to respond actual emergency situations;
c) Ready to take action to prevent or mitigate the consequences of emergency situations,
appropriate to the magnitude of the emergency and the potential environmental impacts
and OHS Risks;
d) Reviews it once in a year to test the planned response actions, where practicable;
e) Review and revise periodically the emergency preparedness plan and planned
response actions, in particular after the occurrence of emergency situations or tests
(mock drill);
f) Providing relevant information and training related to emergency preparedness and
response, as appropriate, to relevant interested parties, including persons working
under its control.
Documented information has been established for preventing and mitigating the impacts of
such emergency situation, which can cause to illness, injury, pollution to the environment,
adverse environmental impacts and OHS Risks etc.
Mock drill is conducted once in a year for testing / verification of such emergency
preparedness as per documented information and retains the documented information for
evaluation of results.
8.3 Design and development of products and services
Not Applicable
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8.4.1 Control of externally provided processes, products, services

8.4.2 General
It is ensured that externally provided processes, products, and services conform to the
requirements.
Purchase Head determine the controls to be applied to externally provide processes,
products and services when:
a) Products and services from external providers are intended for incorporation into the
organization’s own products and services;
b) Products and services are provided directly to the customer(s) by external providers on
behalf of the organization;
c) A process, or part of a process, is provided by an external provider as a result of a
decision by the organization.
Suitable controls are established in externally provided process to ensure externally
provided process, products, services conforms to requirements. The type and extend of
control are dependent on quality of the final product as and necessary evaluation and
reevaluation of external provider is done as described in the Process Approach. The
system for selection and evaluation of external providers / suppliers / subcontractors has
been established on the basis of their ability to externally provided processes, products,
services in accordance with Organisation requirements. The documented information is
maintained in the form of External Providers List for all the different category of processes,
products, services, as well as results of evaluations and follow–up actions. It is updated
once in Six Months based on vendor rating (Re–evaluation of critical items of externally
provided processes, products, services) and if any external provider is not performing well
for quality and delivery or legal issues then they are given warning or removed from the list
as per established system given in purchase activity process flow chart.
8.4.3 Type and extent of control
Normally customers never ask to verify externally provided processes, products, services at
subcontractor's / supplier’s premises as well as Company is not inspecting product at
subcontractor's / supplier’s premises. But in future customer or company proposes to
perform verification activities at the external providers / subcontractor's / supplier’s
premises then suitable arrangement at external providers / subcontractor's / supplier’s
place and method of product release is conveyed to vendor as a part of purchasing
information.
The incoming inspection and testing or verification of all the products is done as per Quality
Plan (Inspection and Test plan) to establish control on external provider.
Purchase Head ensure that externally provided products and services do not adversely
affect the organization’s ability to consistently deliver conforming products and services to
its customers as per details given below.
a) Ensure that externally provided processes remain within the control of quality
management system;
b) Define both the controls that company intends to apply to an external provider and
details given in external provider list and incoming inspection, Company apply to the
resulting output of external provider as per Quality Plan (Inspection and Test plan);
c) Operations Manager takes into consideration:
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1. The potential impact of the externally provided processes, products and services on
our ability to consistently meet customer and applicable statutory and regulatory
requirements;
2. The effectiveness of the controls applied by the external provider;
d) As per Quality Plan (Inspection and Test plan), incoming verification, or other activities,
necessary to ensure that the externally provided processes, products and services meet
requirements are implemented.
Company controls production and service operations done through outsourced process
through;
A) The availability of information that specifies the characteristics of the product.
B) Documented Work Instructions / Process Control Parameters are made to define the
manner of production, approval of process, monitoring, and control of suitable process.
C) As per established maintenance system maintenance of equipment for production and
service operation is done and records are maintained by them during quarterly
verification.
D) Availability and use of the process control and appropriate measuring and test
equipment / instruments, etc. capable to measure accuracy and precision as specified
in company requirements.
E) The criteria for workmanship are informed to them on implementation and monitoring of
process control parameters and are checked by them and during our visit, we may
verify it.
8.4.4 Information for external providers

As per our purchase system the external providers are given purchase order or job contract
as documented information. With the help of such documents company communicate to
external providers any of our requirements depending on type of product/services for;
a) The processes, products and services to be provided;
b) The approval of:
1. Products and services;
2. Methods, processes and equipment;
3. The release of products and services;
c) Competence, including any required qualification of persons;
d) The external providers’ interactions with us;
e) Control and monitoring of the external providers’ performance including vendor rating
applied by us;
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8.5 Production and service provision

8.5.1 Control of production and service provision
Department Head controls services operations with the help of controlled conditions as per
details given below;
a) The availability of documented information like Standard operating procedures, exhibits
etc defining:
1. The characteristics of the services to be provided, or the activities to be performed;
2. The results to be achieved;
b) The availability and use of suitable monitoring and measuring equipments as
applicable.
c) The implementation of monitoring and measurement activities at appropriate stages to
verify that criteria for control of processes or outputs, and acceptance criteria for
services as per Quality Plan (Inspection and Test plan) for various stages of inspection,
have been met;
d) The use of suitable infrastructure and environment for the operation of processes;
e) The appointment of competent persons, having adequate qualification,
f) The validation, and periodic revalidation, of the ability to achieve planned results of the
special processes for production and service provision. This is done only for special
processes where the resulting output cannot be verified by subsequent monitoring or
measurement for example welding; at present no any special process carried out in our
manufacturing process.
g) The implementation of actions to prevent human error for that arrangement is done by
establishing automated controls to minimize the human involvement;
h) The implementation of release, delivery and post–delivery activities.
8.5.2 Identification and traceability

• All vehicle flowing through MARABA AL IRAQ AL KHADRAA can be identified and
traced by Vehicle registration number, and order traced by order number.
8.5.3 Property belonging to customers or external providers

• Property belonging to customer or external providers includes material, components,
tools and equipment, premises, intellectual property and personal data etc. anything
may be received by the MARABA AL IRAQ AL KHADRAA from customers / external
provider for inclusion of such things in their products as per contract terms.
• Such properties are checked as per the Quality Plan (Inspection and Test plan). All the
acceptance criteria of the received material are considered as per defined
specifications, if it is found damaged or not meeting the acceptance criteria then given
back to customer or external providers. Company identifies, verify, protect and
safeguard customers’ or external providers’ property provided for use or incorporation
into the products and services.
• After necessary inspection and testing the accepted properties received from customer
or external providers are systematically stored with due care. Such properties are
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identified by the name of customers or external providers with detail specifications. No

further inspection or tests are performed unless otherwise specified in the contract
specifications by external providers, from receipt onwards are treated as per the routine
process and are controlled according to the requirements. It is incorporated in the
product as per our contract terms. Any property that is lost, damaged or otherwise
found to be unsuitable for use, non–conforming is recorded and reported to the
customer or external provider and retain documented information on what has
occurred.
8.5.4 Preservation
Preservation of the product is ensured by the use of proper handling, storing, picking,
packing and delivery methods. On receipt these products are properly handled in order to
prevent damages and deterioration. Procedure for receipt and issue of items are
established. Adequate storage facilities are provided and products are properly stored on
racks / pallets / cartons.
8.5.5 Post–delivery activities
Product and service requirements specified by the customer including the requirements for
Post–delivery activities included actions under warranty provisions, contractual obligations
such as maintenance services are covered under post delivery services and meet the
requirements.
In determining the extent of post–delivery activities that are required, the company
considers:
a) Statutory and regulatory requirements;
b) The potential undesired consequences associated with its products and services;
c) The nature, use and intended lifetime of its products and services;
d) Customer requirements;
e) Customer feedback.
8.5.6 Control of changes

Operational Control Parameters are established and followed in MARABA AL IRAQ AL
KHADRAA to ensure critical process parameters of the Processes are monitored and
measurement methods are followed. Also all other identified critical processes are
monitored by suitable means to meet customer requirements. These methods confirm the
continuing ability of each process to satisfy intended use. At any stages changes in
processes may be identified by Functional Heads and such changes are justified by
Functional Heads and it is reviewed with QHSE Coordinator and authorized to follow the
changes. Such changes may be temporary for specific order or permanent then in QHSE
system applicable documented information is changed.
MARABA AL IRAQ AL KHADRAA review and control changes for service provision, to the
extent necessary to ensure continuing conformity with requirements, at any stages changes
are identified by QHSE Coordinator / Functional Heads or as a part of improvement then
process change template is prepared as documented information describing the results of
the review of changes, the persons authorizing the change, and any necessary actions
arising from the review.
8.6 Release of products and services
Quality Plan (Inspection and Test plan) has been established for ensuring that all the
incoming, InProcess, final stage products and services are not issued before it has been
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verified for conformity of specified requirements, except in the circumstances of positive

recall. The amount and extent of inspection is determined on the basis of recorded
evidence of their past performance. Evidence of conformity with the acceptance criteria is
recorded in the inspection and test records along with authorised person’s signature for
release of products.
No vehicle are dispatched until all the testing activities specified in Quality Plan (Inspection
and Test plan) are completed and authorised person verifies test records. Documentary
evidence in the form of records are maintained at all stages of inspection / verifications to
ensure that the services are inspected as per Quality Plan (Inspection and Test plan) and
passes through the inspection tests with the desired acceptance criteria.
Documented information is retained for the release of products and services as inspection /
test report. The inspection / test reports include:
a) Evidence of conformity with the acceptance criteria;
8.7 Control of nonconforming outputs
8.7.1 The detail system and exhibit is established for identification, documentation, evaluation,
segregation, and disposition of non–conforming incoming, InProcess and the final service.
The concerned persons are informed for disposal of non–conforming product and service.
Company takes appropriate action based on the nature of the nonconformity and its effect
on the conformity of services. This also applies to nonconforming services detected after
delivery of services, during or after the provision of services.
The non–conforming services are reviewed after inspection in accordance with the
documented exhibit and subject to decision taken as per following.
a) Correction (Re–worked to meet the specified requirements)
b) Segregation, return or suspension of provision of services;
c) Informing the customer;
d) Obtaining authorization for acceptance under concession.
Conformity to the requirements are verified when nonconforming outputs are corrected by
repair etc.
8.7.2 The details of non–conformity and concession accepted by the customer, end user or other
body as applicable should be reported and recorded. The documented information such as
control of non–conforming product is prepared to having details of;
a) Describes the nonconformity;
b) Describes the actions taken;
c) Describes any concessions obtained;
d) Identifies the authority deciding the action in respect of the nonconformity.
Documentary evidence in the form of records is maintained for disposal of non–conforming
material and acceptance of re–inspected material.
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9.0 Performance evaluation

9.1 Monitoring, measurement, analysis and evaluation (Clause No. 4.5.1 of BS OHSAS
18001:2007)
9.1.1 General
Documented information has been documented and implemented for monitoring and
measurement of actual performance against the QHSE performance requirements on
regular basis. Documented process provides quantitative as well as qualitative measures to
meet company need as well as monitor the key characteristics of operations, which have
impact on quality of output (products), significant environmental impacts and OHS Risks,
and achievements of QHSE objectives and operational process and the activities. The
Documented information also includes the information for monitoring performance,
operational control points, and conformity to the objectives and targets.
Company has determined;
a) Parameters need to be monitored and measured (Quality Plan and Operational Control
Plan) and others processes;
b) The methods for monitoring, measurement, analysis and evaluation, as applicable, to
ensure valid results;
c) The criteria (Quality Plan, Objectives and targets and Operational Control Plan) against
which the company evaluates its QHSE performance, and appropriate indicators;
d) Frequency of monitoring and measuring to be performed;
e) Frequency monitoring and measurement of results and its analysis and evaluation.
Company evaluates the performance and the effectiveness of the QHSE management
system.
Company retains appropriate documented information as evidence of the results of output
of monitoring and measurement.
This includes evaluation of compliance with relevant QHSE legislation and regulations as
well as customer requirements as per documented information. The proactive measures
are taken to monitor compliance with the product specifications, environmental, health and
safety management programme and operational criteria. Reactive measures are taken of
performance to monitor environmental aspects and OHS Hazards and its impacts as well
as OHS Hazards and Risks, accidents, incident and near miss and other historical evidence
of deficient QHSE performance.
Equipment used for Monitoring and measuring are periodically calibrated / verified to
ensure accuracy / required precision as per the documented information and retain the
calibration reports and calibration status reports for the same.
Company evaluates its EHS performance and the effectiveness of the QHSE management
system.
Company communicates relevant EHS performance information both internally and
externally, as per communication process and as required by compliance obligations.
Company retains appropriate documented information as evidence of the monitoring,
measurement, analysis and evaluation results.
Results of analysis are recorded to track performance, relevant operational controls and
conformance with the QHSE objectives and targets.
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Periodic preventive maintenance is done for all equipments to ensure fitness of the
equipments. Also breakdown history records are maintained.
9.1.2 Customer satisfaction for QMS and Evaluation of compliance for EMS
Customer satisfaction
Once in a year customer survey is done by sending the customer feedback form to collect
information on customer satisfaction. The customer feedback forms are sent to identified
customer having big volume of business with us or as identified by QHSE Coordinator and
not send to all customers. Such information is analyzed to measure satisfaction levels of
customer and discussed in the Management Review Meeting. Information on customer
satisfaction is collected from the contract review records as a part of routine activities.
Company has identified areas of customer satisfaction measurement and provided in
feedback form and customer is informed to give rating from excellent to poor. Based on
analysis for poor and average perception of customer is considered as customer is not
satisfied for that parameter and hence action is initiated for the same. Thus overall
summary is made by analyzing the data and customer satisfaction index is calculated.
The other method of customer satisfaction measurement includes analysis of customer
data on delivered product, lost business analysis, compliments, warranty claims, and dealer
reports.
Evaluation of compliance (Clause No. 4.5.2 of BS OHSAS 18001:2007)
Documented information in terms of register of regulation is maintain and implemented for
periodically evaluation for compliance with the applicable legal requirements (compliance
obligation). In the register of regulations all the applicable laws are listed and details of its
implementation is given. Company ensures commitment towards compliance with all such
legal requirements consistently. Retain documented information of such periodic evaluation
are maintained in the Register of Rules and Regulation. The company has;
a) Determined the frequency of evaluation of compliance;
b) Evaluation of compliance and take action if needed;
c) Maintain knowledge and understanding of its compliance status.
Also evaluation with the other requirements is done as per the ROR and documented
information is maintained in terms of control plans and SOP. The evidences of necessary
compliance records are retained as documented information for periodic evaluation and
maintained in legal records and register of regulatory compliances.
9.1.3 Analysis and evaluation
QHSE Coordinator / Functional Heads analyze and evaluate the data in their areas for
monitoring and measurement. Some statistical methods are used for data analysis. The
results of analysis are used to evaluate as given below;
a). Conformity to product and service requirements
b). Customer satisfaction index
c). The performance and effectiveness of Quality Management System
d). Effectiveness of Planning activity
e). The effectiveness of actions taken to address risks and opportunities
f). The performance of external provider
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g). The need for improvements to the QHSE management system

9.2 Internal audit (Clause No. 4.5.5 of BS OHSAS 18001:2007)
9.2.1 General
Internal audit of QHSE management system is carried–out At least Once in a Year to:
a.) Determine whether QHSE management system
1. Conforms to the planned arrangements for QHSE management system as per
details given in relevant documented information including aspect impact
registers, SOP and documented exhibits, various plans and formats.
2. Is implemented and maintained in accordance with the requirements of ISO
9001:2015–Quality Management System, ISO 14001:2015–Environmental
Management System and BS OHSAS 18001:2007–Occupational health and
safety management system
b.) Provide information on the results of audits to the GM/EM for effective
implementation of QHSE management system.
9.2.2 Internal audit programme
QHSE Coordinator establish, implement and maintain an internal audit programme, with the
detail of frequency, methods, responsibilities, planning requirements and reporting of its
internal audits findings.
While programming the audit of the particular function the consideration is given on
customer requirements, environmental importance of the process concerned, changes
affecting the company and results of previous audit. Trained auditor, independent of area
being audited is used for internal audits.
QHSE Coordinator:
a) plan, establish, implement and maintain an audit programme(s) including the frequency,
methods, responsibilities, planning requirements and reporting, which takes into
consideration the importance of the processes concerned, environmental issued,
changes affecting the organization, and the results of previous audits;
b) Defines the audit criteria and scope for each audit;
c) Select auditors and conduct audits to ensure objectivity and the impartiality of the audit
process;
d) Ensure that the results of the audits are reported to GM/EM.
e) take appropriate correction and corrective actions without undue delay;
f) Retain documented information as evidence of the implementation of the audit
programme and the audit results.
Documented audit plan defines scope, schedule, and details of auditor. The trained auditor
follows interviewing the people, verifying the workplace and processes and verifies the
documented information by competent trained auditors and after audit they report the
results in internal audit nonconformity reports for reporting results. Documented information
also addresses the followings;
• Responsibilities and requirements for planning and conduction audits, reporting results
and retaining associated records,
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All the audit findings and verification of audit results are reported to the GM/EM for review
and evaluation of the system and also discussed in the management review meetings. The
audit plan / schedule, audit non–conformity reports, and clause wise audit checklist are
maintained as an evidence of the implementation of audit programme and audit results.
Documented information is retained for each audit cycle.
9.3 Management review (Clause No. 4.6 of BS OHSAS 18001:2007)
The QHSE management system is established and systematically reviewed for its
continuous suitability and effectiveness in confirming the requirements of ISO 9001:2015,
ISO 14001:2015 and BS OHSAS 18001:2007 in Company.
GM/EM reviews the organization’s QHSE management system, at least once a Year, to
ensure its continuing suitability, adequacy, and effectiveness.
This review is carried–out by GM/EM or his nominee by holding Management Review
Meetings, which are attended by QHSE Coordinator and all Functional Heads.
Management review (Review input) includes consideration of:
a) The status of actions from previous management reviews;
b) Changes in:
1) External and internal issues that are relevant to the QHSE management system;
2) The needs and expectations of customers, interested parties, including compliance
obligations;
3) Its significant quality issues as well as environmental aspects and OHS Hazards;
4) Risks and opportunities;
c) Information on the organization’s performance and effectiveness of the QHSE
management system, including trends in:
1) Nonconformities and corrective actions;
2) Monitoring and measurement results;
3) Fulfillment of its compliance obligations;
4) Audit results;
5) customer satisfaction and feedback from relevant interested parties;
6) the extent to which Quality, Environmental, health and safety objectives have been
met;
7) process performance and conformity of products and services;
8) the performance of external providers;
d) Adequacy of resources;
e) the effectiveness of actions taken to address risks and opportunities,
f) Relevant communication(s) from interested parties, including complaints;
g) Opportunities for continual improvement.
The outputs (Review output) of the management review include:
• Conclusions on the continuing suitability, adequacy and effectiveness of the QHSE
management system;
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• Decision related to continual improvement opportunities and opportunities for

improvement;
• Decisions related to any need for changes to the QHSE management system, including
resources;
• Actions, if needed, when Quality, Environmental, health and safety objectives have not
been achieved;
• Opportunities to improve integration of the QHSE management system with other
business processes, if needed;
• Any implications for the strategic direction of the organization, and
• Resource need.
QHSE Coordinator retains documented information as evidence of the results of
management reviews in terms of minutes of management review meeting. The review
output also includes the details of action decided, person responsible to complete the
action and target completion period. QHSE Coordinator will monitor the same and ensure
timely completion of all those actions.
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10.0 Improvement
10.1 General
QHSE Coordinator / Functional Heads determines and selects opportunities for
improvement and implements necessary actions to achieve the intended outcomes of
QHSE management system as well as implement any necessary actions to meet customer
requirements and enhance customer satisfaction.
These include:
a) Improving processes and products to meet requirements as well as to address future
needs and expectations to meet QHSE;
b) correcting, preventing or reducing undesired effects;
c) Improving the performance and effectiveness of the QHSE management system.
Examples of improvements made in company by:
• Correction,
• Corrective action,
• Continual improvement,
• Breakthrough change,
• Innovation and re–organization
10.2 Nonconformity and corrective action (Clause No. 4.5.3 of BS OHSAS 18001:2007)
10.2.1 The company has established the system for identification, documentation, and disposition
of non–conformity including audit results and complaints from customer or interested
parties for Quality issues, environmental issues and health and safety issues the concerned
persons are informed for disposal of non–conformity.
When any non–conformity occurs the concerned Functional Head;
a) React to the nonconformity and, as applicable:
1) Take action to control and correct it;
2) Deal with the consequences, including mitigating adverse environmental impacts;
b) Evaluate the need for action to eliminate the cause of the nonconformity, in order that it
does not recur or occur elsewhere, by:
1) Reviewing the nonconformity;
2) Determining the cause of the nonconformity;
3) Determining of similar nonconformities exist, or could potentially occur;
c) Implement any action needed;
d) Review the effectiveness of any corrective action taken;
e) update risks and opportunities determined during planning, if necessary
f) Make changes to the QHSE management system, if necessary.
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Corrective action
The corrective action planning should include evaluation of the significance of problems
affecting QHSE management system. The major or repetitive non–conformities are
identified for taking corrective action in the areas as defined.
a. The Functional Head reviews non–conformities (including customer complaints)
identified in their areas and analysed it.
b. Take action to control and correct it
c. The root cause of non–conformities are identified in the area like man, machine,
material, management (system), money (Resources).
d. Considering the evaluation and aspects like costs of non–conformance, vs. action
taken, random failure, customer satisfaction etc. need for action is evaluated to ensure
that non–conformities do not recur. For non–conformities of minor nature or random
failure it is recorded in EHS Objectives form and no CAR is raised.
After analysis of the non–conformities or deficiencies for major or repetitive problems
the need for corrective action is taken.
e. Based on root cause analysis corrective action is initiated and implemented. If it is
applicable for other department then CAR Form is forwarded to the concern function.
Necessary corrective action is implemented.
f. The results of action taken is recorded in CAR Form and compared for results in non–
conformity V/s results after action taken. If it is found not satisfactory then the whole
process is repeated.
After completion of corrective action form is forwarded to QHSE Coordinator for review
corrective action taken. He reviews effectiveness of the corrective action to review the
adequacy of such measures. The summary of effectiveness of corrective action is
discussed and reviewed in management review meeting.
Functional Heads retain the documented information on nonconformity identified
subsequent action taken in nonconformity record. QHSE Coordinator / Functional Head
takes corrective action and maintains records of corrective action taken in Corrective action
reports including result of corrective action taken. Based on such non–conformity and
corrective actions taken the QHSE Coordinator update the risk and opportunity register as
appropriate.
10.3 Continual improvement
The process is laid down for follow–up of process for continual improvement of the QHSE
management system. QHSE Coordinator / Functional Head takes necessary action for
continually improve the suitability, adequacy, and effectiveness of the QHSE.
The continual improvement of QHSE is facilitated through the use of Quality, Health safety
and environment policy, objectives, and audit results, analysis of data, corrective action and
output of management review to determine need or opportunities to be identified as a part
of continual improvement.
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DOC NO-MIK-QHSE-ML-001

ISSUE DATE: 01-06-2018

INTEGRATED MANAGEMENT SYSTEM MANUAL

1.0 MARABA AL IRAQ AL KHADRAA Profile

E Mail: info@marabaiq.com, Web Site: www.marabaiq.com

Reviewed By Approved and Authorized By

2.0 MARABA AL IRAQ AL KHADRAA

WHY MARABA AL IRAQ AL KHADRAA?

HEALTH, SAFETY, ENVIRONMENT

2.2 Administration of IMS Manual

This IMS Manual is issued on the authority of QHSE Coordinator.

2.2.2 Issue of the manual

2.2.4 Control of the Manual

E Mail: info@marabaiq.com, Web Site: www.marabaiq.com

2.3 Scope Of QHSE

2.4 Non applicable clauses

(A) Table of Contents

3.0 Control and Distribution

3.7 Amendment Record Sheet

Replace New New

4.0 Context of the Organization

Description of issue Type of issue

1. Our organization management / core team is having long year’s

2. Our value it to provide full customer satisfaction Internal

3. Highly skilled experienced person and competent knowledgeable staff Internal

4. Low employee turnover and highly experienced team Internal

5. Customer feedback– Requirement are not clear to us. Internal

6. Timely complaint is not resolved and customer is dissatisfied as well as

8. Loss of customer due to market slackness Internal / External

14. Good relation with regulatory agency and board External

6. Other requirements identified by MARABA AL IRAQ AL KHADRAA

c) Promotion of the importance of meeting customer as well as regulatory and legal

2. Evaluate the effectiveness of these actions,

6.2.1 QHSE Objectives

7.1.4 Environment for the operation of processes

b) Psychological, such as proper seating arrangement, similarly use of adequate equipment

7.2 Competence (Clause No. 4.4.2 of BS OHSAS 18001:2007)

7.4 Communication, participation and consultation (Clause No. 4.4.3 of BS OHSAS

Table – 1 Responsibility Matrix For Documents

Document Review Maintaining document

7.5.3 Control of documented information

d) Handling and controlling customer property

8.4.1 Control of externally provided processes, products, services

8.4.4 Information for external providers

8.5 Production and service provision

8.5.2 Identification and traceability

8.5.3 Property belonging to customers or external providers

identified by the name of customers or external providers with detail specifications. No

8.5.6 Control of changes

verified for conformity of specified requirements, except in the circumstances of positive

9.0 Performance evaluation

g). The need for improvements to the QHSE management system

• Decision related to continual improvement opportunities and opportunities for

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