Welcome to

PowerSchool Support
for Schoology Learning

June 2022
 Agenda
• Welcome and Introductions 
• How to Contact Support
• PowerSchool Community
• Frequently Asked Questions
• Live Demo
• Q&A

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Welcome and Introductions 

Jbid Kissel Katie Hart

Director, Community Support Senior Manager, Technical Support

Jamie Harmon
Lead Community Moderator

Gajanan Nyalkalkar
Senior Director, Technical Support

Lucy Bonilla
Project Manager

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How to Contact PowerSchool Support
Web Form
24x7 access to create cases 
New case form starting on June 27th

Live Agent Chat Support

Hours: M – F, 8am to 8pm EST
New chat form with downloadable
transcript starting on June 27th

Phone Support
Hours: M – F, 8am to 8pm EST
Phone Number: (888) 239-7067 (No Change)

**If your district has purchased End User Support, you and your staff will continue to have 24X7 Support **
Email Needed – Technical Contacts 
Add Email under Account Settings
1. For seamless support, please make sure that
you have added a Primary Email
2. If you would prefer this email is not visible
inside Schoology, you do have Privacy
Settings available to you.

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Schoology to PowerSchool Community
Getting Started with Support:
1. Log in to Schoology
2. Click on Support 
3. Product Help: Help Center with Product articles.
4. Community and Support: PowerSchool
Community where we will have all support
resources including our knowledge bases with up-
to-date information, forums, announcements, case
portal, ideas portal, live agent chat, and more.
5. Latest News: Resources on our PowerSchool
website.

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Award-Winning PowerSchool Community
PowerSchool Community Resources: help.powerschool.com 
• Discussion Forums 
• Knowledge Bases
• Case Portal for Case Creation and Management
• Live Chat Support
• Product Updates & Roadmap
• Ideas Portal for Enhancement Requests
• Events Hub for Office Hours

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Schoology Learning Community Page
Schoology Learning Page
• This is the page that all users will see once
they click Community and Support
• Quick Links to Getting Started, Chat, Case
Portal and ideas Portal
• Chatbot for quick answers

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Search Feature

Search Community and
Product Help
• Start from any search bar in
the Community
• You'll see suggested
Community articles
• Click the Magnifying Glass or
simply Enter to got to the Full
Search Page

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Ideas Portal
Submit an enhancement request
• Once logged into the Community, easy access to the PowerSchool
Ideas Portal via the top menu
• One portal for all enhancement requests across your products
• Add new ideas or upvote, comment on others' ideas
• Get status updates directly from the product team
• Track your ideas and your votes
• Top requested feature ideas were reviewed and migrated based on
customer feedback

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 Case Portal
Create a Support Case
1. Navigate to the Case Portal 
2. Click on New Case
3. Enter Product and Subject to see related
resources
4. Continue to submit a case

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 Live Chat 
Launch Chat
1. Navigate to Launch Chat Support
2. Complete the Chat form
3. Chat with a Live Agent

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Notifications and Customer Feedback 
Case Feedback
• Once the case is closed, you will receive
a Customer Satisfaction Survey to share
your feedback.

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Frequently Asked Questions (FAQs)
Question
What will happen to my historical (closed) cases?
What if I already have a PowerSchool Community account?
What if I have direct links to old articles saved. Will those links still
work?
How will enhancement/feature requests work moving forward?
Will the support “S” bubble in the lower-right corner still be
accessible?
Answer
Customers will be able to see their cases (tickets) dating back to January 2020 using the case portal
in PowerSchool Community. 
If you already have a PowerSchool Community account, no need to create any additional accounts.
When you click on Community & Support from Schoology, we will easily log you in to PowerSchool
Community. 
All resources from the Schoology Community and Help Center have been migrated to PowerSchool
Community and our new Product Help site. Old links will redirect to the new ones.
• Product Help: Anything that is migrated to product help will automatically redirect to the new
article.
• Community: Anything that is migrated to Community will redirect to this Getting Started article. 
We have added a document with the new links to this article. A one-time login via Schoology is
needed to access these resources.
Top requested feature ideas have been reviewed and migrated based on customer feedback to our
global PowerSchool Ideas Portal. 
The “S” bubble has migrated to the new PowerSchool Assistant bubble in PowerSchool
Community. 
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Live Demo and Q&A

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THANK YOU!