CONSUMER PROTECTION

ACT-2019
DR SANJAY BANG
ASSOCIATE PROFESSOR LAW
CHRIST UNIVERSITY, PUNE LAVASA
 TO BEGIN

• 7-0
 POINTS TO BE COVERED

• 1) HISTORY OF CONSUMERISM.
• 2) SIX GOLDEN RIGHTS OF CONSUMER.
• 3) 5 IMPORTANT DEFINITIONS.
• 4) CONSUMER COUNCILS.
• 5) CONSUMER FORUMS.
• 6) PROCEDURE TO FILE THE COMPLAINT.
• 7) CHANGES MADE BY THE ACT OF 2019 FROM THE ACT OF 1986
 WHY PROTECT THE CONSUMERS? REASONS
FOR ENACTING THE ACT
• COLLECTIVE BARGAINING, SELLERS LOBBY; FORMING CARTELS; ARTIFICIALLY
KEEPING PRICES HIGH.
• MULTIPLE LAWS, INDIA CONTRACT ACT-1872; SALE OF GOODS ACT-1930;
ESSENTIAL COMMODITIES ACT-2020.
• HURDLES IN THE LITIGATION, GOING TO REGULAR COURT; EXPENSIVE AND TIME
CONSUMING.
 INTRODUCTION
• IN THE OLDEN DAYS THE PRINCIPLE OF “CAVEAT EMPTOR” WHICH MEANT
“LET THE BUYER BEWARE” GOVERNED THE RELATIONSHIP BETWEEN THE
SELLER AND THE BUYER.
• THE SELLERS WHO WERE GATHERED AND ORGANIZED WERE EASILY
DECEIVING THE BUYERS WHO WERE NEITHER ORGANIZED NOR GATHERED.
• EVEN THE LEGISLATURES HAD ENACTED THE LAWS WHICH PROTECTED
THE SELLERS THAN THE BUYERS. SECTION 16 OF THE SALE OF GOODS ACT-
1930 IS THE BEST EXAMPLE OF THAT.
 CONCEPT OF CONSUMER PROTECTION

• CONSUMER PROTECTION MEANS SAFEGUARDING THE INTEREST AND RIGHTS OF

CONSUMERS.
• IN OTHER WORDS, IT REFERS TO THE MEASURES ADOPTED FOR THE PROTECTION OF
CONSUMERS FROM UNSCRUPULOUS AND UNETHICAL MALPRACTICES BY THE
BUSINESS AND TO PROVIDE THEM SPEEDY REDRESSAL OF THEIR GRIEVANCES.
• THE ACT WAS PASSED IN LOK SABHA ON 9TH DECEMBER,1986 AND IT CAME INTO
FORCE FROM 1 JULY 1987. RAJYA SABHA PASSED ON 10TH DECEMBER, 1986 AND
ASSENTED BY THE PRESIDENT OF INDIA ON 24TH DECEMBER, 1986 AND WAS
PUBLISHED IN THE GAZETTE OF INDIA ON 26TH DECEMBER, 1986.
 FEATURES OF CONSUMER PROTECTION ACT

• IT APPLIES TO ALL GOODS, SERVICES AND UNFAIR TRADE PRACTICES UNLESS

SPECIFICALLY EXEMPTED BY THE CENTRAL GOVERNMENT.
• IT COVERS ALL SECTORS WHETHER PRIVATE, PUBLIC OR CO-OPERATIVE.
• IT PROVIDES FOR ESTABLISHMENT OF CONSUMER PROTECTION COUNCILS AT
THE CENTRAL, STATE AND DISTRICT LEVELS TO PROMOTE AND PROTECT THE
RIGHTS OF CONSUMERS AND A THREE TIER QUASIJUDICIAL MACHINERY TO DEAL
WITH CONSUMER GRIEVANCES AND DISPUTES.
OBJECTIVES OF CONSUMER PROTECTION ACT

• 1) TO PROTECT THE CONSUMER FROM ABUSE.

• 2) TO PROVIDE A VENUE FOR GRIEVANCE /REDRESS.
• 3) TO ENSURE A BETTER QUALITY OF LIVING BY
IMPROVING THE QUALITY OF CONSUMER PRODUCTS &
SERVICES.
 JOURNEY OF CONSUMERISM

• THE JOURNEY OF CONSUMERISM BEGAN IN 1957, IN NEW YORK WHEN A PERSON RALF NADAR
MET WITH AN ACCIDENT BECAUSE OF MANUFACTURING DEFECT IN THE CAR.
• HE DIED IN THE INCIDENCE AND THERE WAS NO ONE TO LOOK AFTER THE FAMILY MEMBERS.
• HIS FRIENDS PROTESTED BEFORE THE WHITE HOUSE AND INITIALLY GOT RESISTANCE BY THE
LEGISLATURE AS WELL.
• BUT FINALLY GOT SUCCEED TO GET THE RIGHTS OF CONSUMERISM AND THIS WAS
CONSIDERED AS BOON FOR THE MANKIND ALL OVER THE WORLD.
• FROM LET THE BUYER BEWARE IT TURNS INTO CONSUMERISM
 SIX RIGHTS OF CONSUMERISM

• 1) THE RIGHT TO BE PROTECTED AGAINST MARKETING OF GOODS AND SERVICES

WHICH ARE HAZARDOUS TO LIFE AND PROPERTY.
• 2) THE RIGHT TO BE INFORMED ABOUT THE QUALITY, QUANTITY, POTENCY,
PURITY, STANDARD AND PRICE OF GOODS, OR SERVICES SO AS TO PROTECT THE
CONSUMER AGAINST UNFAIR TRADE PRACTICES.
• DR SATYANARAYAN BANG VS. INDIAN RAILWAYS ( 2019) ( NANDED DISTRICT
FORUM)
 CONTINUED

• 3) THE RIGHT TO BE ASSURED, WHEREVER POSSIBLE, ACCESS TO VARIETY OF

GOODS AND SERVICES AT COMPETITIVE PRICES.
• MERU VS UBER (2015)
• 4) THE RIGHT TO BE HEARD AND TO BE ASSURED THAT CONSUMERS INTERESTS
WILL RECEIVE DUE CONSIDERATION AT APPROPRIATE FORUMS.
 CONTINUED

• 5) THE RIGHT TO SEEK REDRESSAL AGAINST UNFAIR TRADE PRACTICES OR

RESTRICTIVE TRADE PRACTICES OR UNSCRUPULOUS EXPLOITATION OF
CONSUMERS;
• VARSHA BHOYAR VS. ICICI BANK (2009) ( NANDED DISTRICT FORUM)
• AND
• 6) RIGHT TO CONSUMER EDUCATION.
• “JAGO GRAHAK JAGO” IS SUCH EXAMPLE.
 FOOD FOR BRAIN

• A BAKERY OWNER PARCELLED TOAST TO THE CUSTOMER. INFECT HE WAS

SUFFERING FROM THE RATS IN THE BAKERY AND TO GET RID AWAY FROM THE
SAME HE KEPT A CAT WITH HIM IN THE BAKERY. CAT WAS PROBABLY LUCKIEST
ON THE PLANT AND GOT THE OPPORTUNITY TO HAVE RATS AND BAKERY
PRODUCTS AT THE SAME TIME. THE CONSEQUENCES WERE TROUBLESOME. CAT
SPOILED THE AREA OF TOAST AND THE BAKERY BOY ALONG WITH THE TOAST
PACKED THE PRODUCT. THE CUSTOMER FOUND IT HAZARDOUS AND WENT TO
THE BAKERY AND THREATENED TO COMPLAINT AND TO GET THE
COMPENSATION ALONG WITH CANCELLATION OF LICENSE. IN WHICH AREA OF
THE DEFINITION GOODS YOU WILL PUT THE SAME?
 IMPORTANT DEFINITION

• SERVICE :THE TERM ‘SERVICE’ IS DEFINED UNDER SECTION 2(1)(O) AS TO MEAN SERVICE OF ANY
DESCRIPTION WHICH IS MADE AVAILABLE TO POTENTIAL USERS AND INCLUDES, BUT NOT LIMITED
TO THE PROVISION OF FACILITIES IN CONNECTION WITH BANKING, FINANCING, INSURANCE,
TRANSPORT, PROCESSING, SUPPLY OF ELECTRICAL OR OTHER ENERGY, BOARD OR LODGING OR
BOTH, HOUSING CONSTRUCTION, ENTERTAINMENT, AMUSEMENT OR THE PURVEYING OF NEWS OR
OTHER INFORMATION, BUT DOES NOT INCLUDE THE RENDERING OF ANY SERVICE FREE OF CHARGE
OR UNDER A CONTRACT OF PERSONAL SERVICE.
• ONKAR RATHI VS LG ELECTRONICS ( 2018) ( NAGAR DISTRICT FORUM)
• SO, IF A COURIER REACHES AFTER THE PROMISED DATE, THERE IS “DEFICIENCY” IN SERVICE
• SHOULD WE INCLUDE MEDICAL AND LEGAL PROFESSION THERE?
 DEFECT AND DEFICIENCY

• DEFECT ( 2(1)(F):-MEANS ANY FAULT, IMPERFECTION OR SHORTCOMING IN THE

QUALITY, QUANTITY, POTENCY, PURITY OR STANDARD WHICH IS REQUIRED TO
BE MAINTAINED BY OR UNDER ANY LAW FOR THE TIME BEING IN FORCE OR
UNDER ANY CONTRACT, EXPRESS OR IMPLIED, OR AS IS CLAIMED BY THE
TRADER IN ANY MANNER WHATSOEVER IN RELATION TO ANY GOODS.
• RAHUL BANG VS. TATA MOTORS (2008) ( NANDED DISTRICT FORUM)
• OMPRAKASH BHUTTADA VS. TATA MOTORS (2010) (BEED DISTRICT FORUM)
 CONTINUED

• DEFICIENCY [SECTION 2(1)(G)]. :- MEANS ANY FAULT, IMPERFECTION,

SHORTCOMING OR INADEQUACY IN THE QUALITY, NATURE AND MANNER OF
PERFORMANCE WHICH IS REQUIRED TO BE MAINTAINED BY OR UNDER ANY LAW
FOR THE TIME BEING IN FORCE OR HAS BEEN UNDERTAKEN TO BE PERFORMED
BY A PERSON IN PURSUANCE OF A CONTRACT OR OTHERWISE IN RELATION TO
ANY SERVICE
• SANJAY GHERADE VS. SAMSUNG SERVICE CENTRE ( 2015)(SANGLI DISTRICT
FORUM)
• SANJAY BANG VS U K S.T.C(2013)
 WHO IS A CONSUMER ?

• TO PUT IT SIMPLY, A ‘CONSUMER’ IS A PERSON WHO , BUYS ‘GOODS’; OR HIRES ‘SERVICES’.

• BUT THERE IS MORE TO THE MEANING OF ‘CONSUMER’. AS PER THE DEFINITION OF CONSUMER
PROTECTION ACT, 1986; A CONSUMER’S DEFINITION IS IN TWO PARTS. THE FIRST PART SAYS THAT
A ‘CONSUMER’ IS A PERSON WHO PAYS A PRICE FOR THE GOODS HE/ SHE BUYS. [SO, A ‘BUYER’ IS A
‘CONSUMER’] THE SECOND PART SAYS THAT A ‘CONSUMER’ IS A PERSON WHO PAYS FOR THE
‘SERVICES’ HE/SHE HIRES. [SO, A HIRER OF ‘SERVICES’ IS A ‘CONSUMER’].
• HOWEVER, GOODS BOUGHT FOR BUSINESS OR COMMERCIAL PURPOSES ARE NOT COVERED BY
THE ACT. BUT IF IT IS EXCLUSIVELY FOR COMMERCIAL PURPOSE, THEN IT IS COVERED.
• ABHAYKUMAR PANDA VS BAJAJ AUTO LIMITED (2005)
 UNFAIR TRADE PRACTICE 2(47)

• THIS DEFINITION IS INCLUSIVE AND AS FOLLOWS

• 1) MANUFACTURING SPURIOUS GOODS OR PROVIDING DEFECTIVE SERVICES.
• THE GOODS WITH EXPIRY, IN VEG PACKET NON VEG FOOD, THE RAILWAY NOT PROVIDING
PROPER BERTH ETC
• MANOJ JAIN VS AIR INDIA (2002)
• 2) NOT ISSUING CASH MEMOS OR BILLS FOR THE GOODS PURCHASED OR SERVICES RENDERED.
 CONTINUED

• 3) REFUSING TO TAKE BACK OR WITHDRAW THE GOODS OR SERVICES AND NOT

REFUNDING THE CONSIDERATION TAKEN FOR THE PURCHASE OF THE GOODS OR
SERVICES.
• E.G:- YOU ARE GOING BY A PRIVATE BUS AND BUS STOPPED BECAUSE OF
TECHNICAL REASON AND THE SERVICE PROVIDER COULD NOT TAKE YOU TO
DESTINATION. NOW HE IS REFUSING TO PAY YOU BACK THE MONEY AS WELL.
• 4) DISCLOSING THE PERSONAL INFORMATION OF THE CONSUMER.
• IT’S A NEW CHALLENGE WE ALL ARE FACING, NO SATISFACTORY LAW UPTIL
NOW.
 CONSUMER PROTECTION COUNCILS

CENTRAL COUNCIL
• THE ACT ESTABLISHES CONSUMER PROTECTION COUNCILS TO PROTECT THE RIGHTS OF THE
CONSUMERS AT BOTH THE NATIONAL AND STATE LEVELS.

• UNDER CHAPTER 2 ,SECTION 3 OF THE CONSUMER PROTECTION ACT, 2019 THE CENTRAL
GOVERNMENT SHALL ESTABLISH THE CENTRAL CONSUMER PROTECTION COUNCIL WHICH IS KNOWN
AS THE CENTRAL COUNCIL. IT IS AN ADVISORY BODY AND THE CENTRAL COUNCIL MUST CONSIST OF
THE FOLLOWING MEMBERS;

• THE MINISTER-IN-CHARGE OF THE DEPARTMENT OF CONSUMER AFFAIRS IN THE CENTRAL

GOVERNMENT WILL BE APPOINTED AS THE CHAIRPERSON OF THE COUNCIL, AND

• ANY NUMBER OF OFFICIAL OR NON-OFFICIAL MEMBERS REPRESENTING NECESSARY INTERESTS

UNDER THE ACT.

• THE CENTRAL COUNCIL MAY MEET AS AND WHEN NECESSARY, HOWEVER, THEY MUST HOLD AT
LEAST ONE MEETING EVERY YEAR. THE PURPOSE OF THE CENTRAL COUNCIL IS TO PROTECT AND
PROMOTE THE INTERESTS OF THE CONSUMERS UNDER THE ACT.
 STATE COUNCIL

• EVERY STATE GOVERNMENT SHALL ESTABLISH A STATE CONSUMER PROTECTION

COUNCIL KNOWN AS THE STATE COUNCIL HAVING JURISDICTION OVER THAT PARTICULAR
STATE. THE STATE COUNCIL ACTS AS AN ADVISORY BODY. THE MEMBERS OF THE STATE
COUNCIL ARE:
• THE MINISTER-IN-CHARGE OF THE CONSUMER AFFAIRS IN THE STATE GOVERNMENT WILL
BE APPOINTED AS THE CHAIRPERSON OF THE COUNCIL, 
• ANY NUMBER OF OFFICIAL OR NON-OFFICIAL MEMBERS REPRESENTING NECESSARY
INTERESTS UNDER THE ACT, AND
• THE CENTRAL GOVERNMENT MAY ALSO APPOINT NOT LESS THAN TEN MEMBERS FOR THE
PURPOSES OF THIS ACT.
• THE STATE COUNCILS MUST HOLD AT LEAST TWO MEETINGS EVERY YEAR. 
 DISTRICT COUNCIL

• UNDER SECTION 8 OLD ACT OF THE ACT, THE STATE GOVERNMENT SHALL

ESTABLISH A DISTRICT CONSUMER PROTECTION COUNCIL FOR EVERY DISTRICT
KNOWN AS THE DISTRICT COUNCIL. THE MEMBERS OF THE DISTRICT COUNCIL
ARE:
• THE COLLECTOR OF THAT DISTRICT WILL BE APPOINTED AS THE CHAIRPERSON
OF THE DISTRICT COUNCIL, AND
• ANY OTHER MEMBERS REPRESENTING NECESSARY INTERESTS UNDER THE ACT.
 CHANGES MADE BY THE ACT-2019

• 1) THE DISTRICT COMMISSIONS WILL HAVE THE JURISDICTION TO ENTERTAIN

COMPLAINTS WHERE THE VALUE OF THE GOODS, SERVICES OR PRODUCTS PAID
AS CONSIDERATION TO THE SELLER DOES NOT EXCEED 50 LAKH RUPEES. 
• 2) STATE COMMISSIONS WILL HAVE THE JURISDICTION TO ENTERTAIN
COMPLAINTS WHERE THE VALUE OF THE GOODS, SERVICES OR PRODUCTS PAID
AS CONSIDERATION TO THE SELLER EXCEEDS 50 LAKH RUPEES BUT DOES NOT
EXCEED TWO CRORE RUPEES.
• 3) THE NATIONAL COMMISSION WILL HAVE THE JURISDICTION TO ENTERTAIN
COMPLAINTS WHERE THE VALUE OF THE GOODS, SERVICES OR PRODUCTS PAID
AS CONSIDERATION TO THE SELLER EXCEEDS TWO CRORE RUPEES.
 CONTINUED

• 4) THE ACT FURTHER STATES THAT EVERY COMPLAINT CONCERNING CONSUMER

DISPUTE SHALL BE DISPOSED OF AS EXPEDITIOUSLY AS POSSIBLE.
• A COMPLAINT FILED UNDER THIS ACT SHALL BE DECIDED WITHIN THE PERIOD
OF THREE MONTHS FROM THE DATE OF RECEIPT OF NOTICE BY THE OPPOSITE
PARTY IN THE CASES THE COMPLAINT DOES NOT REQUIRE ANALYSIS OR TESTING
OF THE GOODS AND SERVICES AND WITHIN A PERIOD OF 5 MONTHS, IF IT
REQUIRES ANALYSIS OR TESTING OF THE GOODS AND SERVICES.
 CONTINUED

• 5) THE CONSUMER PROTECTION ACT, 2019 ALSO FACILITATES THE CONSUMERS

TO FILE COMPLAINTS ONLINE. IN THIS REGARD, THE CENTRAL GOVERNMENT
HAS SET UP THE E-DAAKHIL PORTAL, WHICH PROVIDES A CONVENIENT, SPEEDY
AND INEXPENSIVE FACILITY TO THE CONSUMERS ALL OVER INDIA SO THAT THEY
ARE ABLE TO APPROACH THE RELEVANT CONSUMER FORUMS IN CASE OF ANY
DISPUTE ARISES.
• 6) THE ACT LAYS DOWN THE SCOPE FOR E-COMMERCE AND DIRECT SELLING.
• 7) THE CONSUMER PROTECTION ACT, 2019 LAYS DOWN PROVISIONS FOR
MEDIATION AND ALTERNATIVE DISPUTE RESOLUTION SO THAT THE PARTIES ARE
ABLE TO DISPOSE OF THE CASE CONVENIENTLY WITHOUT GOING THROUGH THE
TROUBLE OF LITIGATION.
 PROCEDURE TO GO TO CONSUMER FORUM

• THE COMPLAINT CAN BE MADE ON PLAIN PAPER AND YOU CAN FILE IT IN
PERSON OR THROUGH AN AUTHORISED AGENT, AFTER IT HAS BEEN NOTARISED,
THROUGH REGISTERED POST OR REGULAR POST.
• IN YOUR LANGUAGE.
• IT IS IMPORTANT THAT YOU SERVE A PERSONAL OR LEGAL NOTICE TO THE
OPPOSITE PARTY BEFORE FILING THE COMPLAINT.
 CENTRAL AUTHORITY

• UNDER SECTION 21 OF THE ACT, THE CENTRAL AUTHORITY IS AUTHORISED TO ISSUE DIRECTIONS
TO FALSE AND MISLEADING ADVERTISEMENTS WHICH MAY EXTEND TO TEN LAKH RUPEES.
• WHILE DETERMINING THE PENALTY OF THE OFFENCE THE CENTRAL AUTHORITY MUST KEEP IN
MIND FACTORS SUCH AS; THE POPULATION AFFECTED BY THE OFFENCE, FREQUENCY OF THE
OFFENCE AND GROSS REVENUE FROM THE SALES OF SUCH PRODUCT.
• THE CENTRAL AUTHORITY CAN ALSO DIRECT SEARCH AND SEIZURE FOR THE PURPOSES OF THIS
ACT.
• IN NEXT 15 DAYS THE LIABILITY OF CELEBRITY IS ABOUT TO GET FIX FOR MISLEADING
ADVERTISEMENT.
 CONTINUED

• YOU WILL NEED TO FILE FOUR COPIES, PLUS ADDITIONAL COPIES FOR EACH OPPOSITE PARTY.

• THE COMPLAINT MUST BE FILED WITHIN TWO YEARS FROM THE DATE OF THE CAUSE OF ACTION
HAVING ARISEN.

• THE COURT FEE FOR CASES INVOLVING UP TO RS 1 LAKH IS NIL FOR THOSE HOLDING ANTYODAYA
ANNA YOJANA CARDS AND RS 100 FOR THE REST.

• FOR CASES INVOLVING UP TO RS 5 LAKH THE CASE FEE IS RS 200, FOR CASE UP TO RS 10 LAKH THE
COURT FEE IS RS 400

• AND FOR THOSE UP TO RS 20 LAKH THE CASE FEE IS RS 500.

• THE DEMAND DRAFT SHOULD BE MADE OUT TO THE PRESIDENT, CONSUMER DISPUTES REDRESSAL
FORUM, (NAME OF) DISTRICT.
 STATE COMMISSION

• CASES WHERE THE VALUE OF GOODS OR SERVICES EXCEEDS RS 20 LAKH CAN BE

FILED AND ORDERS OF THE DISTRICT FORUM CHALLENGED HERE WITHIN 30 DAYS OF
THE ORDER BEING PASSED.
THE COURT FEE FOR CASES ABOVE RS 20 LAKH AND UP TO RS 50 LAKH IS RS 2,000
WHILE THE COURT FEE FOR CASES UP TO RS 1 CRORE IS RS 4,000.
• THE DEMAND DRAFT SHOULD BE MADE IN FAVOUR OF THE REGISTRAR, (NAME OF)
STATE COMMISSION AND BE PAYABLE IN THAT STATE ONLY.
• TO FILE AN APPEAL YOU NEED THE FOLLOWING:
 CONTINUED

• (A) DOCUMENTS OF RECORD WITH CORRECT NAME OF ALL PARTIES AND THEIR ADDRESSES;
(B) CERTIFIED COPY OF THE DISTRICT FORUM ORDER;
(C) MORE THAN FOUR ADDITIONAL COPIES FOR EACH RESPONDENT FOR FILING AN APPEAL;
(D) ANY CONDITIONAL DELAY, INTERIM ORDERS AND OTHER PETITIONS TO BE SUBMITTED
ALONG WITH AN AFFIDAVIT; AND
(E) A STATUTORY DEPOSIT OF RS 25,000 OR 50 PER CENT OF THE AWARD / COMPENSATION
AMOUNT, WHICHEVER IS LESS, IS TO BE MADE BY THE APPELLANT / OPPOSITE PARTIES.
 NATIONAL COMMISSION

• A DISSATISFIED CONSUMER CAN FILE A COMPLAINT DIRECTLY WITH THE NATIONAL

COMMISSION OR APPEAL AGAINST DECISIONS OF THE STATE COMMISSION WITHIN A
MONTH FROM THE DATE OF THE ORDER.
• THE COURT FEE IS RS 5,000 AND THE DEMAND DRAFT SHOULD BE IN THE NAME OF THE
REGISTRAR, NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION. THERE IS NO
FEE FOR FILING AN APPEAL BEFORE THE STATE OR NATIONAL COMMISSION.
• YOU CAN APPEAL AGAINST THE ORDERS OF THE NATIONAL COMMISSION IN THE
SUPREME COURT WITHIN A PERIOD OF 30 DAYS.
 CHANGES MADE BY 2019 TO 1986 FOR
PECUNIARY JURISDICTION
• THE DISTRICT COMMISSIONS WILL HAVE THE JURISDICTION TO ENTERTAIN COMPLAINTS
WHERE THE VALUE OF THE GOODS, SERVICES OR PRODUCTS PAID AS CONSIDERATION TO THE
SELLER DOES NOT EXCEED 50 LAKH RUPEES. 
• STATE COMMISSIONS WILL HAVE THE JURISDICTION TO ENTERTAIN COMPLAINTS WHERE THE
VALUE OF THE GOODS, SERVICES OR PRODUCTS PAID AS CONSIDERATION TO THE SELLER
EXCEEDS 50 LAKH RUPEES BUT DOES NOT EXCEED TWO CRORE RUPEES.
• THE NATIONAL COMMISSION WILL HAVE THE JURISDICTION TO ENTERTAIN COMPLAINTS
WHERE THE VALUE OF THE GOODS, SERVICES OR PRODUCTS PAID AS CONSIDERATION TO THE
SELLER EXCEEDS TWO CRORE RUPEES.
 INTERESTING INTERPRETATION OF LAW

• 1) THE SALE OF “PARACHUTE OIL” WITHOUT MENTIONING HAIR OIL, IT IS SILENT

AND SINCE 1971, THE SALE OF PARACHUTE IS GOING ON. (ON EDIBLE OIL, TAX IS
LOW EVEN IN GST, WHEREAS ON COSMETIC PRODUCTS IT IS AT HIGHER SLAB).
• 2) SAILING THE APPLE JUICE OR SODA, IS ONE SUCH EXAMPLE.
• 3) FOOD SAFETY AND STANDARD AUTHORITY OF INDIA HAD GIVEN THE
REGISTRATION NUMBERS TO GUTKA AS WELL, IS THIS FOOD, WHAT YOU FEEL?
•THANK YOU SO
MUCH