Results

Air France - KLM

Industry: Aviation
We wanted to experiment and demonstrate
Agile principles and practices across
domains. By empowering each business
• CMS shifted the budget from 100%
dedicated to system maintenance to a
40/60 split between maintenance and
innovation
• Help desk tickets decreased by 55%

domain, acknowledging specific contexts in • Surveys show a 27% increase in

domains, fostering sharing, and ‘try and employee satisfaction
learn,’ SAFe has helped us get on the
right track to success.

—Claire Charbit, Program Management

NWOW #agile Adoption, Air France-KLM

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 Results
Centers for Medicare & • CMS shifted the budget from 100%

Medicaid Services dedicated to system maintenance to a

40/60 split between maintenance and
Industry: Government, Healthcare innovation

• Help desk tickets decreased by 55%

Quarter-million-dollar conversations were
happening all over the place. That’s what it • Surveys show a 27% increase in
would have cost to fix problems down the road employee satisfaction

if those conversations had not happened.

—Brent Weaver, Director of Systems Implementation

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Deutsche Bahn
Industry: Transportation
For Deutsche Bahn Digital Sales, SAFe is the
framework for the strategic digitalization
program … With it, we are delivering faster
and more effectively on our objectives, which
drives our ability to compete in the digital
age.
Results
• Lead time dropped from 12 months
to 3 - 4 months
• Coverage of test automation
improved from 30% or less to 80-
90%
• Greater collaboration among teams
and better results have raised
employees’ satisfaction levels

—Matthias Opitz, Senior Program Manager, DB Vertrieb,

Deutsche Bahn

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 Results
• The division releases at least 2 - 4X
more frequently than before
Johnson Controls
• JCI reduced the size of its bug backlog
Industry: Security by at least 3X

• Access control delivers on its

SAFe brings so much more engagement, commitments 100 percent of the time
which has really been key for all parties.
• Customers/stakeholders appreciate the
I wouldn’t want to do it any other way. chance to provide feedback during the
process—instead of at the end
—Rajbir Bal, Program Manager, Access Control

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Standard Bank
Industry: Financial
SAFe provided the structure we needed to
scale Agile enterprise-wide. It addressed the
complexities and gave us the framework for
building portfolios, roles, and jobs to achieve
our goals for productivity, morale, and quality.
—Alex Keyter, Lean Agile Transformation Consultant
Results
• Time-to-market reduced from 700 to
30 days
• Deployments increased from once or
twice a year to monthly
• Productivity increased 50%
• Cost decreased by 77%
• Predictability is now at 68%
• Organizational health improved by 12
percentage points from 2013 – 2016,
thanks in part to SAFe

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 Results
• 16% drop in the defect rejected ratio

Cisco • 40% decrease in critical and major defects

Industry: Technology • 14% increase in defect removal efficiency

• Improved employee satisfaction by eliminating

Continuous delivery improved quality, the need for after-hours work and reducing
increased productivity, and improved the meetings/calls

employee experience. • 25% fewer quality assurance defects

—Ashish Pandey, Technical Lead, CSIT Team • Sprints that ran more efficiently each
subsequent time

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 Results
• Releases now happen every month,
Fannie Mae instead of once or twice a year
Industry: Financial, Government sponsored
• Integrate reliably every two weeks

• Reduced delivery risks

SAFe provided the agility, visibility, and
• Reduced the defect rate substantially
transparency needed to ensure we could
integrate with numerous other efforts, get • Teams now deliver more than 30
predictable in our delivery, and ensure attributes per sprint compared to 2-5
before
timelines are met.
—David McMunn, Director of COE

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 Results
• Raised employee engagement by
Capital One 15-20%
Industry: Financial, Government sponsored
• Employed Agile and scaled agile
across the enterprise; business and
The products we’re developing are bigger than tech
one Agile team. For the teams to interact and
• Re-thinking the strategy on
plan together, we really needed SAFe as the
outsourced applications led to a
foundation. It brings the practices and
drastic shift towards building
methodologies to coordinate multiple teams internally
working on the same product at the same
time.

—Mike Eason, CIO, Commercial Banking

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 Results
• Collection Feature Cycle Time improved
Northwestern Mutual 30-50%
Industry: Financial Services / Life Insurance
• IT delivers requested capabilities 80-90 %
of the time
We had been challenged a number of times in
• The overall effort on a project came in $12
changing our underlying CRM platform. After
million less than originally estimated and
implementing SAFe, our overall effort actually
18 months sooner than predicted
came in $12M less than originally estimated and
18 months sooner than predicted.

—Bryan Kadlec
Director, Client Digital Experience

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Fitbit
Industry: Consumer Technology
SAFe has been a successful story for us. It allowed us
to grow our team in a seamless way that integrated
cross-functional groups and aligned with the
company’s long-term strategy. Fitbit has grown
significantly since we adopted SAFe, and we were able
to scale the process and still deliver high achievement
every PI. My VP calls it the scaffolding that has helped
moved our team forward.
Results
• Fitbit achieved a long-term look-ahead on
its product roadmap and a short-term look-
ahead on team tasks
• Teams now achieve five business goals
per PI, compared to three previously
• Velocity increased 33 percent year over
year Fitbit launched a record number of
products last year

—Damian Brown, Sr. Director of PMO

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 Results
Intel • MVE delivered 65% more products with
Industry: Semiconductor the same capacity.

• Improved Commit-to-Accept ratios from

With the complexity and number of the
products skyrocketing, if we didn’t adjust or
adapt, other than adding more people,
Moore’s Law would crush us.
74% to +90%.
• Everything is visible to everyone.
• Scope change reduced to less than 5%.

—Allen Ringel
Lean & Agile Transformation Leader, Intel

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 Results
•
UK National Health Service 3000 employees trained

(NHS) Blood and Transplant • Prioritized IT Operations

Industry: Healthcare
• Deliverable product features
within a single Program Increment
Adopting SAFe has set in motion the skill
development and mindset for successful
organizational change even as we scale to
new programs, release trains, and people.

—Gary Dawson,
Assistant Director, Solutions Delivery

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Kantar Retail Virtual Reality
Industry: Retail Technology, Virtual Reality
Our time to market is impressive for an
enterprise solution. It’s a competitive
advantage in the market that we can make
major product changes every two months.
—Cédric Guyot,
CEO, Virtual Reality at Kantar Retail
© Scaled Agile, Inc.
Results
• Delivery of major releases down from 6 to 2
months
• Time to market decreased from 9 to 3 months
• Time to respond to client feedback down from 3
months to 1 month
• 27.5% decrease in cost per epic
• 41% to 28% decrease in the attrition rate
• 36%-43% increase in team productivity due to
clear job responsibilities and processes
• Easier talent acquisition and retention due to
openness and transparency
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 Results
• Average release cycle time down from
Royal Philips 18 months to 6 months

Industry: Medical Technology • Feature cycle time reduced from >240

to <100 days
Philips is continuously driving to develop high-quality software
in a predictable, fast and Agile way. SAFe addresses this • Sprint and PI deliveries on time, leading to
primary goal, as well as offering these further benefits: “release on demand”
reduced time to market and improved quality, stronger
alignment across geographically distributed multi-disciplinary • Quality improvements—zero regressions in
teams, and collaboration across teams to deliver meaningful some business units
value to customers with reduced cycle time.
• 5 major releases per train per year on demand
—Sundaresan Jagadeesan,
Program Manager – I2M Excellence SW Development Program

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Hewlett Packard Enterprise
Industry: Technology
With a proven framework, we can deliver solutions
much faster and with less effort. SAFe defines the
roles, teams, activities and artifacts to apply Lean
and Agile principles at enterprise scale, and provides
outstanding training and coaching materials to
increase our chance of success.
Results
• Teams run iterations within a number of
weeks rather than months.
• Typically, teams complete sprints within
two weeks.
• The company noticed a 20 percent drop
in defects.
• Company leaders are backing Agile
globally as means of meeting strategic
business goals.

—Peter Vollmer, Distinguished Technologist

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 Results
AstraZeneca • Substantial financial benefits delivered in the
first year
Industry: Pharmaceutical
• Significantly faster time-to-value delivery

We’re delivering faster with greater quality and less • Reduced team sizes
manpower—resulting in substantial financial • Improved quality of outputs over previous
benefits from the teams that have adopted Agile to solutions
date. We expect to double our adoption of Agile
this year.

—Patty Sheehan,
AZ Agile Cultural Change Lead and Coach

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Swisscom
Industry: Telecommunications
“
It usually takes about 36 months to bring a new TV
platform to market but we had a minimally viable
product in 8-10 months and brought the full product
to market in 18 months. SAFe helped our relatively
small team build and run a world-class product and
guided us when in doubt, showing us the way
toward Agile product development flow.
—Simon Berg,
Agile Program Manager,
Swisscom Entertainment Projects
© Scaled Agile, Inc.
Results
• Swisscom brought TV 2.0 to market in about
half the time of comparable projects, ahead
of the competition.
• The company decreased the time from code-
ready to mass rollout from 9-12 months to no
longer than six weeks.
• The product won a coveted industry award
for “Best multi-screen experience.”
• Last year, IPTV signups grew by nearly 14%.
• PI Planning recommendation score from
participants: 8.3/10
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 Results
•
Amdocs More frequent deliveries to production

Industry: Software, Telecommunications • 30% faster delivery for user

acceptance testing

• Monthly demos to customers,enabling

Our time-to-value has gone down using the SAFe
early feedback and better alignment with
process. If reaching production would normally take
customer expectations
1½ years, now it could be eight months with the new
processes and approach. • System stabilization time down from six
weeks to less than a week
—Hrishikesh Karekar,
Lead Agile Coach, Amdocs

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 Results
Westpac • Westpac successfully took 150 people from
waterfall to Agile in one week, and garnered
Industry: Financial positive feedback from teams

• Team and business engagement went up

Everyone hearing the same message • Cycle time and defects went down
from the same trainers at the same time
was a huge enabler for alignment and a
‘one-team’ culture.
—Em Campbell-Pretty
Pretty Agile

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