Welcome to

Teleperformance CDO!
May 2021
New Hire Onboarding Flow
Kindly follow the New Hire Onboarding Flow below:

2. Character
3. Medical
1. Job Offer Reference Form
Examination

6. Submission of
4. Primary
Primary
Requirements 5. Online Examination
Requirements
Discussion and Forms

7. Training
8. Start
Details

2
Character References Form
Instructions:
1. Prepare 10 Character References for us to conduct a
Background Check
2. Fill-out the Character References form using the link
below
3. ACTIVE Contact Numbers are REQUIRED
4. RELATIVES and family are NOT QUALIFIED to be your
reference
5. All of your references must be EMPLOYED
LINK:
https://docs.google.com/forms/d/e/1FAIpQLSckeah5W
tC6Okgjk5jlPpmwT15JFQv7PnHHd2kvmwHgTiJVPw/vie
wform

Deadline: the same day your Job Offer is served

3
ID and TP Profile Picture
Your TP Profile and Employee Number will be created upon
signing of your Job Offer documents. A photo is required
for this said profile and is therefore a requirement you need
to comply ASAP.

Please click this link to upload a photo with white

background.

https://docs.google.com/forms/d/e/1FAIpQLScdU3uoyXpyujx6fwVT4vcv
b5m2dtbGmJtZ5So0H6CxzDUTTA/viewform?usp=sf_link

* Please make sure this picture is formal looking and is

decent enough to be used for your company ID as well.

Deadline: the same day your Job Offer is served

Sample Picture:

4
Medical Examination
Instructions:
1. Bring 1 valid ID and visit VITALAB to complete
Vitalab Contact Number:
your medical examination
Tel: 0888503069
2. During the exam, you will not be required to
pay for the medical exam fee because it will be
deducted from your salary
3. Ensure that you will revisit the clinic if advised
4. Re-take any exam if advised
5. Results will be forwarded to us. We will know
who completed the medical exams on their
specific schedule

5
Primary Requirements

Instructions:
1. Prepare your Primary Requirements from number
1 to 9 (see photo on the right side of the slide)
2. Fill-out the Primary Requirements Form using this
link --
https://docs.google.com/forms/d/e/1FAIpQLSdeE
DzafHDSaOYFnEi5hRztmeDskibRAx4Jm-rzRKbQhZq
zYw/viewform

3. Follow the instructions on the next slide on how to

submit it to our Recruitment Office

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Primary Requirements
NBI Clearance
- Individuals with existing NBI Clearance- your existing clearance should still be valid 6 months from your start date. If it expires
within 6 months or sooner, then you have to get a new one.
- Individuals with HIT receipt- photocopy your HIT Receipt and submit together with your filled out NBI Waiver Form
- Individuals with Online Appointment – give us a copy of the appointment letter and submit together with your filled out NBI
Waiver Form

SSS Document
- Individuals with existing SSS Number- submit any document showing your account name and SSS Number (e.g E1 or E4 form,
Verification page, SSS ID, Old Company ID with your SSS Number, etc)
- Individuals without SSS Account yet- visit SSS office to register or Register online via www.sss.gov.ph and print out your
confirmation page with your name and number

Pag-Ibig Document
- Individuals with existing Pag Ibig Number- submit any document showing your account name and Number (e.g MDF Form, ID,
Online Confirmation Page, Old Company ID with your Pag-Ibig Number, etc)
- Individuals without Pag-Ibig Account yet- secure first your SSS Number- it is necessary for your Pag-Ibig registration. Visit Pag Ibig
office to register or Register online via https://www.pagibigfundservices.com and print out your confirmation page with your
name and number

PhilHealth
- Individuals with existing Philhealth Number- submit any document showing your account name and Number (e.g MDR Form, ID,
Old Company ID with your Philhealth Number, etc). You will still need to fill out the PMRF form for updating purposes and submit on
Day 1 of training.
- Individuals without Philhealth Account yet- secure first your SSS Number- it is necessary for your Philhealth registration. Fill out 2
copies of the PMRF and submit the accomplished form to HR on Day 1 of training. 7
BIR TAX IDENTIFICATION NUMBER ISSUE
TIN REGISTRATION PROCESS:

Recruitment will enroll you online in the BIR online registration site. If the online registration won’t
work, your 1902 registration form will be forwarded to our head office in Luzon and they will submit
it to the BIR office for manual registration.
Note:
• Individuals with existing TIN – DO NOT FILL-OUT the 1902 form. Please visit the BIR office to get
a verification slip that contains your TIN or contact your previous employer to get your TIN. Pay
slip is okay as long as it displays your name along with your TIN
• Individuals without middle names on their birth certificate - BIR won't accept online registration
for those who don't have middle name on their Birth Certificate. Your registration will be done
manually in Luzon. We don’t have a definite turn around time as of this writing.
• Individuals for registration (without TINs) - we will enroll you in the BIR Online Registration.
Once we already have your TIN, we will update your TP profile and you will see your TIN in your
pay slip. Process will take within 15-30 business days

8
Submission of Primary Requirements

Hard copies of the Primary requirements must be submitted to the Recruitment office once COMPLETED and ARRANGED.
Instructions:
1. Use the Primary Requirements Checklist that you have printed from the PDF file attachment
2. Follow the arrangement and ensure to fill-out your Government Numbers
3. Put it inside of a LONG BROWN ENVELOPE and write your details using the format below
4. Drop it at our Recruitment Office
5. Our Recruiter will double check the requirements. Once done checking, you will be endorsed to the next process

Note: If the Primary

requirements are Last Name, First Name | Primary | Kohls
INCOMPLETE, you will
not be included in the list
for training. Ensure that
everything is complete
before you submit.

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Secondary Requirements
Secondary Requirements from 9-17 only
9. Valid ID (Any government issued ID)
10. Another set of Birth Certificate and Marriage Certificate (different set from
the Primary Requirements)
11. One document that proves you worked for that company before.
12. One document that proves you’ve studied/attended that school.
13. Only submit BIR Form 2316 if you have a previous employment before TP
within the same year.
14. Only Submit BIR Form 1905 if your TIN was created outside CDO.
15. Only Submit BIR Form 2305 if you need to add dependents.
16. Prepare your ATM card requirements and wait for endorsement letter from
HR.
17. Bring a copy of your X-ray Result and 50 php fee for processing your Green
City Health Card from the City health office.
Note: Arrange these documents and put it inside a long envelope. Follow
the format from slide 8. Write “SECONDARY” and submit it to HR on your
Day 1 training.

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Training Details
Instructions: Once you’re done submitting your signed job offer letter and
COMPLETE Primary Requirements, you will receive your training schedule,
training room assignment, and trainer name via Viber message. Just wait Sample text from us.
for the text and ensure to reply with your full name to confirm.

Things to prepare and bring on your first day of training:

1. Ensure to download the Stay safe app

2. Ensure to bring your HIGALA QR Code
3. Ensure to bring your Secondary Requirements
4. Ensure to bring 1 valid ID
5. Ensure to bring your PMRF + Birth certificate
(photocopy) to be submitted to HR
6. Additional 1x1 picture and a photocopy of your 2 valid
IDs (NBI Clearance serves as your valid ID) for the BPI
ATM application

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START – Training Day 1

Instructions:
1. Be on time. You are required to be in the office 30
minutes before your Training schedule
2. Ensure to sign the attendance sheet at the lobby guard
3. Latecomers will not be endorsed to training anymore
as we buffers on standby who will replace your spot if
you’re late
4. Notify us as soon as possible if you cannot make it to
training for whatever reasons

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