SMB Masters Program in person series

Technical training
Name
Date
 Technical Training – Day 1
Time Session Description

8.00-8.30 Breakfast / Coffee

Agenda, roundtable introductions, setting the

8.30-9.00 Session introduction
Module 1 : Intro to SMB Portfolio,
9.00-9.45
Partner Tools & Resources
expectations for the day
Cover the SMB SKU’s, M365BP Playbook, MDB
Playbook, Workshops

9.45-10.00 Break

Microsoft Defender for Business, Advanced

Agenda Day 1 10.00-11.45 Module 2 : Security Security, Microsoft Lighthouse, Azure AD P1,
Zero Trust, etc.
Technical training 11.45-12.15 Module 2 : Hands-on Lab Lab Security

12.15-1.00 Lunch

1.00-2.30 Module 2 : Hands-on Lab Lab Security (Continued)

Windows 365 Value Proposition and

2.30-3.30 Module 3 : Windows 365 Management, Windows 365 Business vs
Enterprise, Azure Virtual Desktop

3.30-4.00 Module 3 : Hands-on Lab Labs (Windows 365)

Optional Q&A session. Ideally with guest

4.00-5.00 Ask the Expert / Finish Labs
speakers from Microsoft or Indirect Provider
 Technical Training – Day 2
Time Session Description

8.00-8.30 Breakfast / Coffee

8.30-9.30 Module 4 : Device Management Microsoft Intune and Windows Autopilot

9.30-10.30 Module 4 : Hands-on Labs Labs (Microsoft Intune, Windows Autopilot etc)

10.30-10.45 Break

Microsoft Teams, Teams Phone, Teams Rooms,

10.45-12.15 Module 5 : Productivity
Bookings, Shifts
Agenda Day 2 12.15-1.00 Lunch
Technical training 1.00-2.30 Module 5 : Hands-on Labs Labs (Microsoft Teams, Teams Phone)

2.30-2.45 Recap and Close

Technical training objectives
After this training, you as a participant will be able to….

Have ability to deploy and manage key SMB

productivity scenarios

Have ability to deploy and manage key Security and

Windows 365 scenarios Grow your partner
business through
customer acquisition
and upsell with
Have ability deploy Microsoft 365 and services
Microsoft 365
across multiple customers using Microsoft 365
Lighthouse
Technical training purpose
This technical training requires your active
participation, head to our digital learning path for
more Microsoft 365 SMB sales and technical trainings.

Grow ability to deploy key components of the

Microsoft 365 Business portfolio across
Productivity, Security and Windows 365

Learn how to successfully manage Microsoft 365

with Microsoft 365 Lighthouse multitenant
capabilities

Ask questions and get inspiration from your

peers
Participate in the Digital Masters Program!
H1 H2

Foundational sales track Hybrid work

• • Teams Phone
Partner opportunity with M365 for SMB
• • Teams Rooms
Partner GTM best practices
• • Teams Platform & Apps
Lifecycle management with Microsoft tools
• Hybrid work, Next gen Windows Experiences and Security
sessions Next gen Windows

• W365 Business VS Enterprise

Foundational technical track • Azure Virtual Desktop VS W365
• Provisioning W365
• Microsoft 365 Productivity
Seamless Security
• Microsoft 365 Security
• Windows 365
• Building Security services with the broader MSP stack
• Management with Lighthouse
• Mapping M365 BP & MDB to Security frameworks
• Integration with the Microsoft Security stack
  Phone on silent mode

 Use phone and laptop during breaks and lunch

How to maximize
your impact  Active participation in discussions
Let’s get most out
of our time  Ask your questions and be open to share
together

 Keep timings
  Your name
Intro: Let’s go
around the room  Your role
Tell us in less than 30
seconds…  What you hope to learn today
Windows 365
Windows 365 Summary
Windows 365 Positioning
I’m a technical seller and would like to
identify SMB use cases so I can pitch
W365 to my customers.

Adele V
Northwind Traders
Simplified device management with Windows 365

Key challenges

Challenges for SMB customers Windows 365 Cloud PC benefits

Reduced productivity for new hires while waiting for device

delivery and provisioning   Quick setup with secure Cloud PCs

High cost of shipment when setting up remote teams with

physical devices  Decentralized provisioning of local devices

Complexity of managing PCs, tablets, phones  Ease of managing multiple types of devices
Windows 365 for secure work with third party professionals

Key challenges

Challenges for SMB customers Windows 365 Cloud PC benefits

Security risks when involving third-party access to sensitive,

internal data   Enables security by design with all data stored in cloud

Time needed to get computing resources set up for

outsourced workers  Access to company resources in minutes

Seasonality or short-term need for third-party access to

specific internal resources   Simplified device support for staffing changes 
Cloud PC  
A new solution for today’s hybrid workforce

Content

Storage
Unified
security and
identity management
Apps
Settings

Compute
Windows 365
Hybrid Windows
for a hybrid world
Windows 365 Configuration
I am an architect and want to to deploy
and configure W365 for my customers.
What are the steps and common
demonstration scenarios!

Name: Bob D
Role: Presales Engineer
Company: Northwind Traders
Reprovision Cloud PC
Demo
Video 1
Resize a Cloud PC Use cases Functionality
User Experience Allows the IT Admin to resize a provisioned Cloud PC
Upgrade users Cloud PC, RAM, CPU, • Requires next size Cloud PC SKU to be available and unassigned
Disk to meet user’s needs. • Admin must be Intune Admin or Global Admin
• User feedback
Enterprise Admin Functionality
• Endpoint Analytics
• IT Admin Resizes
• Nondestructive process
• Cloud PC is immediately shutdown, resized, and rebooted
• User license is changed from original to new SKU
• Restore Points removed, restarted after resize completes

Unsupported scenarios
• Downsize not supported (coming soon)
• Group Based license assignment not supported
Resize Cloud PC
Demo
Video 2
Point in Time Restore (preview) Use cases Functionality
OS Disk Problem Creates 10 short-term Restore Points as configured
(Enterprise)
User error
Creates 4 weekly long-term Restore Points
• Accidental delete
• Config error
Enterprise Admin Functionality
• Configure cadence for short-term restore points
Admin error
• Configure user permissions for self-serve restore
• Config error
• Single-device restore
Failed update
• Bulk restore
Other OS Damage
Restore will automatically direct to an available zone in case of
full-zone compute outage
BCDR in case of full-zone
(data center) outage
Point in time
Restore Cloud PC
Demo
Video 3
Applications in Windows 365

Get started with Windows 365 to create

Cloud PCs by using the default gallery
images of Windows 10/11 Enterprise
which include the Microsoft 365 Apps

The following apps are available in

these images with no need to upload:

Microsoft 365 Apps for Enterprise

(formerly Office 365 Pro Plus)

Microsoft Teams (with optimizations for

virtual environments)

Microsoft OneDrive

Microsoft Edge

Supported applications formats in

Windows 365 are: .IntuneWin, .MSI,
MSIX, AppX

App Assure helps customers with app

issues on Cloud PCs
Resource Performance Report
Demo
Remoting connection report (preview)
The Remoting connection report
in Endpoint analytics helps you
monitor key performance metrics
for connecting to the Cloud PCs

The report includes two metrics:

• Round trip time (ms)
• Sign in time (sec)
Remoting Connection Report
Demo
Immersive Experience
Steps to Deploy W365

Windows 365
Windows 365 SKU comparison
I’m a presales engineer and sell W365
to customers. I am not sure how to
pitch W365 Business vs W365
Enterprise. Please help!!!!
Adele V
Northwind Traders
The right Windows 365 edition for customer needs

Windows 365 Business Windows 365 Enterprise

Supports native Azure Active Directory join (AADJ) Azure subscription required

No Azure subscription required Must be licensed for Windows 10 or 11 Enterprise,

Microsoft Endpoint Manager, and Azure Active
No licensing pre-requisites
Directory P1
Simple purchase, deploy, manage and use through
Deploy and manage through Microsoft Endpoint
windows365.com
Manager
Available via Web Direct or CSP
Available via Web Direct, FIeld, or CSP
For businesses < 300 users
Unlimited number of users
Windows 365: Feature breakout by edition

Windows 365 Business Windows 365 Enterprise

Feature
Click –to-provision directly from product page Yes No
"No-domain" set up Yes No
Self-serve troubleshooting – reset Yes No
"Cloud Save" (minimal Azure storage and potentially Yes Yes
ODfB)
Self-serve upgrades No Yes
Universal Print (UP) Integration No Yes
Partner/programmatic enablement (Graph APIs, MSP No Yes
tooling)
Custom images No Yes
Image Management [store, replicate, deploy] No Yes
Microsoft Endpoint Manager (MEM) policy driven No Yes
provisioning, management and guided scenarios

Endpoint Analytics (EA) based reporting, monitoring No Yes

Service health, operational health alerts No Yes
Connection to on-premises [networks, apps, resources] + No Yes
diagnostics
Advanced MEM based troubleshooting and device No Yes
management
Demos (W365 Business)
Windows 365 vs Azure Virtual Desktop
I’m a partner technical architect and our
customers are evaluating W365 Enterprise
and Azure Virtual Desktop. How can I guide
my customers to select the right solution
based on their business requirements?

Bob D
Northwind Traders
Windows delivery models
Options for maximum flexibility

Native on a VDI with Cloud PC on any device

PC or Tablet Azure Virtual Desktop with Windows 365
across price points and form factors optimized for flexibility and control optimized for simplicity
Finding the right Microsoft solution for your needs
Windows 365 Azure Virtual Desktop

Secure work Onboard Simple to buy, No employee Quickly Shift on-prem Leverage existing Enable remote app
on personal and offboard deploy, and or IT special scale and​ VDI to the VDI infra and streaming and non-
PCs employees manage skills or training and resize cloud expertise persistent desktops
Windows 365:
Key characteristics and attributes
Windows 365 is a complete SaaS service
that provides a personal, powerful,
simple, and secure full Windows 10 or
11 experience.

Personal: all your apps, content and settings,

streamed from the cloud to any device

Modern: designed to be the best expression

of a Windows experience in the Cloud

Powerful: scalable Cloud PCs bring the

Windows 11 experience to you, on any
device 

Simple: provision and deploy Windows on a

Cloud PC today, right from Microsoft
Endpoint Manager or at
windows365.microsoft.com

Secure: enhancing the security benefits of

Cloud PCs with new Windows 11 security
features 
Windows 365 vs. AVD
Welcome screen Windows 365 Azure Virtual Desktop
Optimized for experience Optimized for flexibility
Microsoft cloud solution options

Windows 365 Azure Virtual Desktop

A complete SaaS service that securely A cloud VDI platform that delivers
streams your personalized Windows hosted desktops and apps with
desktop, apps, settings, and content maximum flexibility and control
from the Microsoft cloud, to any device

  Windows 365 Cloud PC AVD Cloud VDI

Windows 11, Windows 10, single- or multi-session,

OS Support Windows 11 or Windows 10
Windows Server

 Microsoft Endpoint Manager (Enterprise)  Azure Portal

Admin
 Web self-service (Business)  VMware or Citrix management panel

PaaS: granular controls over configuration and

Service SasS: complete end-to-end Microsoft service
management

Pricing Per-user, per month Consumption-based

Scale Unlimited based on subscription Unlimited based on consumption

End-user Full Windows like-local experience Single or multi-user, pooled, remote app
Guide to choosing the right cloud solution

If you want:
A complete facilitated Microsoft service
Windows 365
Desktop-as-a-Service
No VDI skills required

Business Enterprise
No prerequisites Fully unified
(<300 users) endpoint management
Remote app streaming
Multi-session/non-persistent desktops Full control with a cloud VDI platform
Azure
Citrix/VMware/hybrid cloud scenarios
Virtual Desktop
Choose any Azure VM (e.g. GPU) VDI and Azure IT skills required

Low-usage scenarios

Windows 365
It depends on your…
Business model
Personalized, persistent desktops
IT skills/experience
IT priorities
Azure
Virtual Desktop
Windows 365 Lab (Recommended but
optional)

Access to cdx platform is required.