What’s wrong with it?

Dealing with damage and

complaints
CONVERSATION
 With past participles as adjectives With nouns
The jacket lining is torn. It has a tear in it. / There's a hole in it.
The tabletop is damaged. There is some damage on the top.
That vase is chipped. There is a chip in it .
My pants are stained. They have a stain on them.
These sunglasses are a little There are a few scratches on them.
scratched. It has a leak in it.
Their newisaquarium
Exception: leaking is
is aleaking.
present continuous form.

A Read the comments from customers in a restaurant, say them in two different ways.

l. This tablecloth isn’t very clean. It's . . ….. (stain)

2. Could we have another water pitcher? This one ……. (leak)
3. The table looks pretty dirty. The wood . . . , too. (scratch)
4. The waiter needs a new shirt. The one he's wearing . . … ( tear)
5. Could you bring me another cup of coffee? This cup . . .(chip)
6. The walls really need cleaning. And the ceiling . . . (damage)
1 2 3 4
PRESENTATION
 PRESENTATION

A Discuss these questions using A++.

1 What goods or services do you buy over the Internet?

What do you prefer not to buy?
2 What problems have you had buying on the Internet?
3 What kind of products or services are best sold on the Net?
4 Are there any things which could not or should not be sold on the Net?
PRESENTATION My computer is driving me crazy!
 break down
1. My TV screen goes on and off all the time. It keeps flickering / sticking. crash
2. That old DVD player often jumps to another scene. It keeps crashing / skipping. flicker
3. The battery in my new camera doesn't last long. It keeps freezing / dying. freeze
4. The buttons on the remote control don't work well. They keep skipping / sticking. go dead
5. Something is very wrong with my computer! It keeps jamming / crashing. jam / stick
6. This printer isn't making all the copies I want. It keeps jamming / flickering. overheat
7. My computer screen needs to be replaced. It keeps dropping / freezing. skip
8. I can't make long calls on my new phone. They keep dying / dropping. drop

To talk about repeated

issues, we use keeps …ing
Ex. -It keeps freezing
Complete the sentences using the correct form of keep plus the correct firm of the words in the box.
Then compare with a partner. (More than one answer is possible.)
1. My computer is driving me crazy! It . .
2. The buttons on the printer always stick. They . . break down
3. That used smartphone’s battery is terrible. It . . . crash
4. Our new flat-screen TV has a problem. It . . . flicker
5. Those old smart watches had faulty batteries which got hot. They .. . freeze
6. Sometimes Ed can't use his solar-powered calculator. It .. . go dead
7. My computer screen needs to be replaced. It . . jam / stick
8. The vending machine never works. It .. . overheat
skip
drop

To talk about repeated

issues, we use keeps …ing
Ex. -It keeps freezing
Which things do you use every day or almost every day?
Which invention do you think is the most important? the least important?
What are some other things you use every day?
PRESENTATION My computer is driving me crazy!
 break down
1. My TV screen goes on and off all the time. It keeps flickering / sticking. crash
2. That old DVD player often jumps to another scene. It keeps crashing / skipping. flicker
3. The battery in my new camera doesn't last long. It keeps freezing / dying. freeze
4. The buttons on the remote control don't work well. They keep skipping / sticking. go dead
5. Something is very wrong with my computer! It keeps jamming / crashing. jam / stick
6. This printer isn't making all the copies I want. It keeps jamming / flickering. overheat
7. My computer screen needs to be replaced. It keeps dropping / freezing. skip
8. I can't make long calls on my new phone. They keep dying / dropping. drop

To talk about repeated

issues, we use keeps …ing
Ex. -It keeps freezing
Complete the sentences using the correct form of keep plus the correct firm of the words in the box.
Then compare with a partner. (More than one answer is possible.)
1. My computer is driving me crazy! It . .
2. The buttons on the printer always stick. They . . break down
3. That used smartphone’s battery is terrible. It . . . crash
4. Our new flat-screen TV has a problem. It . . . flicker
5. Those old smart watches had faulty batteries which got hot. They .. . freeze
6. Sometimes Ed can't use his solar-powered calculator. It .. . go dead
7. My computer screen needs to be replaced. It . . jam / stick
8. The vending machine never works. It .. . overheat
skip
drop

To talk about repeated

issues, we use keeps …ing
Ex. -It keeps freezing
PRESENTATION
PRESENTATION

SOME COMMON COMPLAINTS

Have you ever had any of these complaints? Which ones?

What would you do in each of these situations?
What other complaints have you had?
PRESENTATION

What would you do in each of these situations?

1 2 3 4
 With past participles as adjectives With nouns
The jacket lining is torn. It has a tear in it. / There's a hole in it.
The tabletop is damaged. There is some damage on the top.
That vase is chipped. There is a chip in it .
My pants are stained. They have a stain on them.
These sunglasses are a little There are a few scratches on them.
scratched. It has a leak in it.
Their newisaquarium
Exception: leaking is
is aleaking.
present continuous form.

A Read the comments from customers in a restaurant, say them in two different ways.

l. This tablecloth isn’t very clean. It's . . ….. (stain)

2. Could we have another water pitcher? This one ……. (leak)
3. The table looks pretty dirty. The wood . . . , too. (scratch)
4. The waiter needs a new shirt. The one he's wearing . . … ( tear)
5. Could you bring me another cup of coffee? This cup . . .(chip)
6. The walls really need cleaning. And the ceiling . . . (damage)
 break down
1. My TV screen goes on and off all the time. It keeps flickering / sticking. crash
2. That old DVD player often jumps to another scene. It keeps crashing / skipping. flicker
3. The battery in my new camera doesn't last long. It keeps freezing / dying. freeze
4. The buttons on the remote control don't work well. They keep skipping / sticking. go dead
5. Something is very wrong with my computer! It keeps jamming / crashing. jam / stick
6. This printer isn't making all the copies I want. It keeps jamming / flickering. overheat
7. My computer screen needs to be replaced. It keeps dropping / freezing. skip
8. I can't make long calls on my new phone. They keep dying / dropping. drop

To talk about repeated

issues, we use keeps …ing
Ex. -It keeps freezing
Complete the sentences using the correct form of keep plus the correct firm of the words in the box.
Then compare with a partner. (More than one answer is possible.)
1. My computer is driving me crazy! It . .
2. The buttons on the printer always stick. They . . break down
3. That used smartphone’s battery is terrible. It . . . crash
4. Our new flat-screen TV has a problem. It . . . flicker
5. Those old smart watches had faulty batteries which got hot. They .. . freeze
6. Sometimes Ed can't use his solar-powered calculator. It .. . go dead
7. My computer screen needs to be replaced. It . . jam / stick
8. The vending machine never works. It .. . overheat
skip
drop

To talk about repeated

issues, we use keeps …ing
Ex. -It keeps freezing
PRESENTATION
CONVERSATION