Performance

9 Management and
Appraisal

4-
9

Copyright © 2017 Pearson Education,

9-1
Ltd.
 Learning Objectives

9-1. Describe the performance appraisal

process.
4-
9
9-2. Define the pros and cons of at least eight
performance appraisal methods.
9-3. Give examples of potential appraisal
problems and how to deal with them.

Copyright © 2017 Pearson Education,

9-2
Ltd.
 Learning Objectives
9-4. List steps to take in the appraisal
interview.
9-5 Explain key points in how to use the
appraisal interview to boost
4-
9 employee
engagement.
9-6 Explain how you would take a
performance management approach to
appraisal.
Copyright © 2017 Pearson Education,
9-3
Ltd.
 I.
Describe the appraisal
process.
4-
9

Copyright © 2017 Pearson Education,

9-4
Ltd.
 Basics of Performance
Appraisal
• The performance appraisal process steps
1. Sets work standards
4-
9
2. Assesses performance
3. Provides feedback to the employee

Copyright © 2017 Pearson Education,

9-5
Ltd.
 Why Appraise Performance?

Five reasons:
1. Used for pay, promotion, and retention
decisions
2. Links performance management to
4-
9
company goals
3. The manager can correct deficiencies
and reinforce strengths
4. With appraisals employee’s can review
career plans
5. Training needs are identified
Copyright © 2017 Pearson Education,
9-6
Ltd.
Defining the Employee’s Goals and
Performance Standards

1. Goals
2. Job dimensions or
Traits
3. Behaviors or 4-
9

Competencies

Copyright © 2017 Pearson Education,

9-7
Ltd.
Improving Performance: HR Tools for Line
Managers and Small Businesses

How to set Effective Goals

4-
9
Let’s talk about it…

Copyright © 2017 Pearson Education,

9-8
Ltd.
 Who Should Do the Appraising?

1. Peer Appraisals
2. Rating Committees
3. Self Ratings
4-
9
4. Appraisal by
Subordinates
5. 360-Degree
Feedback

Copyright © 2017 Pearson Education,

9-9
Ltd.
 II.
Discuss the pros and cons
of at least
4-
9
eight
performance appraisal
methods.

Copyright © 2017 Pearson Education,

9-10
Ltd.
 Techniques for Appraising
Performance

1. Graphic Rating Scale

2. Alternation Ranking4-9
3. Paired Comparison
4. Critical Incident Method

Copyright © 2017 Pearson Education,

9-11
Ltd.
 Techniques for Appraising
Performance continued

5. Narrative Forms
6. Behavior Anchored 4-
9

Rating Scale
7. Mixed Standards Scales
8. Management by
Objectives (MBO)
Copyright © 2017 Pearson Education,
9-12
Ltd.
Computerized and Web-Based
Performance Appraisal

4-
9

Copyright © 2017 Pearson Education,

Ltd. 9-13
 Additional Techniques

• Conversation
Days

• Appraisal in 4-
9

Practice

Copyright © 2017 Pearson Education,

Ltd. 9-14
 III.
Give examples of
potential 4-appraisal
9

problems and how to deal

with them.

Copyright © 2017 Pearson Education,

9-15
Ltd.
 Dealing with Rater Error
Appraisal Problems
• Potential appraisal problems
o Unclear standards
o Halo Effect
4-
9
o Central Tendency
o Leniency or Strictness
o Recency Effects

Copyright © 2017 Pearson Education,

9-16
Ltd.
 Diversity Counts
The Problem of Bias

4-
9

Copyright © 2017 Pearson Education,

Ltd. 9-17
The Need for Fairness

4-
9

Copyright © 2017 Pearson Education,

9-18
Ltd.
 IV.
List steps to 4-9take in the
appraisal interview.

Copyright © 2017 Pearson Education,

9-19
Ltd.
 Managing the Appraisal Interview

• Appraisal Interview – an interview in which

the supervisor and subordinate review the
appraisal and make plans to remedy
4-
9
deficiencies and reinforce strengths.

Copyright © 2017 Pearson Education,

9-20
Ltd.
 How to Conduct the
Appraisal Interview

• Prepare
• Plan
4-
9
• Measure Success
• Date to Complete
• Coach

Copyright © 2017 Pearson Education,

9-21
Ltd.
 Guidelines to Conducting
the Appraisal Interview

o Objective data
o Don’t get personal
4-
9
o Encouragement
o Agreement

Copyright © 2017 Pearson Education,

9-22
Ltd.
 How to Handle a Defensive
Subordinate

• Recognize behavior
• Never Attack defenses
4-
9

• Postpone Action
• Recognize Limitations

Copyright © 2017 Pearson Education,

9-23
Ltd.
How to Criticize a
Subordinate

4-
9

Copyright © 2017 Pearson Education,

9-24
Ltd.
How to Handle a Formal
Written Warning

4-
9

Copyright © 2017 Pearson Education,

9-25
Ltd.
 V.
Explain key points in
how to use the appraisal
4-
9
interview to boost
employee engagement.

Copyright © 2017 Pearson Education,

9-26
Ltd.
 Employee Engagement
Guide for Managers

• Use the Appraisal Interview to Build

Engagement
4-
9

Copyright © 2017 Pearson Education,

9-27
Ltd.
 VI.
Explain how you would
take a performance
4-
9
management approach
to appraisal.

Copyright © 2017 Pearson Education,

9-28
Ltd.
 Performance Management

• Performance Management – is the

continuous process of identifying,
measuring, and developing the
4-
9
performance of individuals and teams and
aligning their performance with the
organization’s goals.

Copyright © 2017 Pearson Education,

9-29
Ltd.
 Total Quality Management and
Performance Appraisal
• Cease Dependence
• Continuous Improvement
• Extensive Training
4-
9
• Drive out Fear
• Remove Barriers
• Self Improvement

Copyright © 2017 Pearson Education,

9-30
Ltd.
What is Performance
Management?
4-
9

Copyright © 2017 Pearson Education,

9-31
Ltd.