Professional Documents
Culture Documents
Process
1 2 3 4 5
Involved areas
• RM • RM
• BI • RA • RM
• RM • Customer • BI • BI • RM
• Ecommerce Care • IT Vendor • IT Vendor • Ecommerce
• GSS • SVoc • Ecommerce
• Ecommerce • Ecommerce
Initiatives to improve
Action Responsable
• More participation in the definition of requirement • RM
• Generate a roadmap and communicate it with all involve • EC
areas
• More Participation in Quality ansurance process • RM
• Documentate agreements in order to stay in
communication with other areas • EC
• Review reports of performance and achievements to all
involve areas • RM RA