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Robot Requirement

Process

Sep 20th, 2021


Request for robot requirements on am.com

Principal areas involved


Area 
Revenue Management (RM)
Revenue Accounting (RA)
Business Intelligence (BI)
IT Vendor (IV)
Global Sales Support (GSS)
Single View Customer (SVoC)
Ecommerce
IT Ecommerce
Customer Care

Requirement implementation process


Requirement
Request Implementation Monitoring
analysis and Scheduling
requirement & Validations and reporting
design 

1 2 3 4 5
Involved areas

• RM • RM
• BI • RA • RM
• RM • Customer • BI • BI • RM
• Ecommerce Care • IT Vendor • IT Vendor • Ecommerce
• GSS • SVoc • Ecommerce
• Ecommerce • Ecommerce

Initiatives to improve
Action Responsable
• More participation in the definition of requirement • RM
• Generate a roadmap and communicate it with all involve • EC
areas
• More Participation in Quality ansurance process  • RM 
• Documentate agreements in order to stay in
communication with other areas • EC
• Review reports of performance and achievements to all
involve areas  • RM RA

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