E-Business Suite

Group Head, E-Business

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Banking at your convenience
 Our Service Resonate

Bank’s Vision Statement : To be among the top ten banks in Nigeria by the year 2025
 
Mission Statement :  To build a sustainable ethical brand through exceptional service,
innovation and professionalism whilst enhancing stakeholders’ value.
 
Our Bank’s Service Mantra - A bold and loud recitation of TAJCEDI in the form of:
• 10/10 (representing Trust & Justice, Customer Centric and Excellence)
• Determination
• Innovation
    

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 Presentation Outline
1. Agent Banking 5. Cards
2. Merchant POS Business 6. TAJCollect
3. *898#
4. TAJQR

3 Banking at your convenience

 TAJXpress Agent

Expand reach within the mass market, extend

product offerings to new geographies and
decongest bank branches, by leveraging the right
technology and partnerships …

4 TAJXpress Agent
….Your Trusted Partner
 What is Agent Banking
Agent Banking TAJXpress Agent

Agent banking refers to the provision of financial
services to customers by a third party (agent) on behalf
of a licensed deposit taking financial institution and/or
mobile money operator (principal).
 These are individuals or entities authorized by TAJ
Bank to provide financial services on its behalf.
Ideal Locations for Agent Banking
 Markets

 Motor Parks

 Densely populated residential areas

 Local supermarkets/ convenience stores

 Pharmacies

 Petrol stations

 Popular local restaurants

 Hair salons, etc.

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TAJXpress Agent eBusiness Group: Financial Inclusion Services
….Your Trusted Partner
 Who is an Agent?

Faith-based or Not
Agents are convenient for Profit, NGOs,
service points near where BDCs & Educational
people live and work … institutions are
prohibited by the
CBN to render Agent
Banking services

Registered Businesses
 Limited liability
companies Corporates with Retail
 Sole proprietorships Unregistered Businesses chains/ Large distribution
 Partnerships  Barbing/ Hairdressing network
 Cooperative societies salons
 Provisions Shop
 Boutique
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TAJXpress Agent  Sport viewing centers
….Your Trusted Partner
 TAJXpress Services
The following services will be available to customer at
the Agent locations
 Account Opening with BVN
 Cash Deposit
 Cash Withdrawal
 Funds Transfer (Account based or cash based)
 Bills Payment
 Airtime Top-up
 Customer service Other Bank
Customers
 BVN/NIN Enrolment
 Remita (WIP)
TAJXpress TAJ Bank
Agent Customers

Non-Account
Holders
7 TAJXpress Agent eBusiness Group: Financial Inclusion Services
….Your Trusted Partner
 TAJXpress Ecosystem

Parties Dynamics

Customer New and existing mass market customers

Agent Third party contracted to offer financial services on

behalf of the bank

This is the hub for all agents located within a reasonable coverage
Branch area from the branch. ANM/BDE will be responsible for managing,
supporting, and monitoring the agent’s activities as they serve the
bank’s customers who are transacting through that channel

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TAJXpress Agent eBusiness Group: Financial Inclusion Services
….Your Trusted Partner
 Why Agent Banking
TAJBank Customer

 Convenient/easy access to financial services

 Provide financial access in new locations (cost
effectively)
 Reduce travel time

 Grow number of customers

 Access to custom/relevant products that fit the
needs of the target market
 Decongest the branches
 Quick access to “Human ATMs” which serve all
 Grow low-cost deposits
customer segment types of every bank
 Provide more convenient points for customers
to transact TAJXpress Agent
 Improve goodwill by solving social welfare  Improves trust and credibility in the community
problems
 Expansion of service offerings
 Act as a quick sales point for new products in
 Additional revenue from commissions and incentives
the area of cross selling.
 Increased demand for existing services
 Brand association
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TAJXpress Agent
….Your Trusted Partner
 TAJXpress Agent Onboarding
Onboarding Requirement Agent Categorization
S/N Features Individual/Non-Registered Registered Business
 Completed Agent registration form. Business

1 Account Category Individual Corporate

 Executed Agent agreement.
2 Dedicated Scheme Code 028
 Completed account opening form. 3 Minimum Working Capital N50,000.00 N250,000.00

4 Operating Balance N0.00 N0.00

 CAC documents (Certificate of Incorporation and MEMART)
5 Maximum Limit per Transaction N500,000.00 N1,000,000.00
 Location assessment report (would suffice for address
6 Applicable interest N0.00 N0.00
verification)
7 SMS Alert Not Applicable Not Applicable

 References (either of) 8 Debit Card Not Applicable Not Applicable

9 Internet Banking Viewing Right Only Viewing Right Only

 Letter from Trade/ Market Association or Community Leader
10 MyTaj (Mobile Banking) Not Applicable Not Applicable
 2 referees with current accounts in any Bank. 11 USSD - *898# Not Applicable Not Applicable

12 Savings withdrawal Booklet/Cheque Applicable Not Applicable

Book

Onboarding Process
BDE Sign off on the registration form
BDE
Fills the Agent Signs off
Profile the agent on the Agent
Onboarding form Vets & sign off the filled form banking platform Receives the POS deployment form
Submit all onboarding Ensure that the Agent account is Agent would receive login details via Terminal & Collateral Begins Agent
Deploy same to Agent banking services
requirement opened SMS
and train agent on the
Send the registration POS Terminals & Collaterals would be
basic operations
form/onboarding document to E- dispatched to BDE
Agent Business for set-up Agent
E-Business

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TAJXpress Agent eBusiness Group: Financial Inclusion Services
….Your Trusted Partner
 TAJXpress Care
Agents are critical and will play different roles. They need to be adequately supported to help the bank achieve its channel objective

As Partners
Value Proposition
Relationship Management

As Tellers As Customers
Training . Customer Service
Work Tools

As Customer Service Agents

Training

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eBusiness Group: Financial Inclusion Services
TAJXpress Agent
….Your Trusted Partner
 Agent Banking Spread

Sokoto
589 TAJxpress
Katsina
319
Jigawa Yobe Borno
Zamfara
10 Kano
87 362 860  Disrupted the Agent banking business in
1,848
Kebbi
116
Y2022
Go
m
 Broke the ground for the penetration of
25 b e
3
Kaduna
633
Bauchi
559
TAJBank in 2months
Niger
3
Adamawa
 Hit the 10Million Transactions in 2years
448
Plateau
 Text in here
Kwara FCT 11
1,513
Oyo
Nassarawa
5
 Text in here
Taraba
Ekiti Kogi
88
 Text in here
Osun
Benue
1
Ogun
o Edo
Lagos nd
gu

O
Anamb

Enu

yi
on
Eb
ra

r
ve
Ri
s
os

Delta Imo Abia

Cr

Akwa
Bayelsa Ibom
Rivers

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 Benefits of Agent Banking
Benefits to the Customer Key Things to Note
Transaction Type Transaction Limit (N) Fee to Customer Agent Commission
 Agents are paid on the 1st working day of the new
1 - 5,000 50 70% month.
5,001 - 20,000 100 70%
Deposit (TAJBank Account)
20,001 - 100,000 150 70%
Above 100,000 200 70%
1 - 1,000 50 60%
1,001 - 20,000 100 60%
Deposit/Transfer to Other Bank
20,001 - 100,000 200 50%
Above 100,000 250 50%
1 - 1,000 50 60%
1,001 - 5,000 100 70%
Cash Withdrawal 5,001 - 10,000 100 60%
10,001 - 100,000 200 60%
Above 100,000 300 50%

1 - 30,000 100 50%

Bills Payment
30,001 - 50,000 200 50%

Airtime Recharge N/A Free 2%

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POS Merchant Business

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 POS Merchant Business

What is a POS? Features of POS Terminal

• Portable
 The Point-Of-Sale terminal is as an electronic device
that is used for verifying and processing of card
• Display screen
transaction for payment of goods and services. In • Generates reports
other words, it accepts payment via a card which • Provide instant notification via email or
allows the cardholder to have access to funds and SMS on each transaction
information in his/her account with the bank in an • Online real-time account monitoring
on-line real-time basis • Fast, Secure and convenient
• Accept all cards
• T+1 Settlement of other banks cards
 TAJBank POS terminals have interoperability of local
currency transactions in Nigeria. This means that a • No CBN limit imposed on transaction
single terminal is enabled to accept all cards issued
in Nigeria and international cards subject to the
merchant’s request.
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 How Does POS Works

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 Benefits and Success Plans
Benefits to the Bank Benefits to the Cardholder
 Cheap source of deposit mobilization  Secured Transactions

 Easy way to start a relationship and cross sell other  Pay exact value for money
products like Agent banking, Online banking, Mobile  24/7 Service availability
Banking, LC, APG, free ATM site etc.
 Encourages Spontaneous buying
 Source of huge float income
 Means for other services like bill payment, airtime
 Access to funds
vending etc.  No CBN Limit Imposed
 Source of Income  Freedom to enjoy seamless transactions

S/N Role (% share) Potential Parties

S/N Categorization MSC Charge Capped
1 Issuer (30.0%) Bank Card Issuer
1 Wholesale 0.50% 1,000.00 2 Acquirer (7.5%) Acquiring Bank (TAJ)
3 Local Switch (5.0%) Interswitch
2 General Merchant 0.50% 1,000.00 4 Terminal Owner (25.0%) TAJ Bank
5 Payment Terminal Aggregator (7.5%) NIBSS
3 Hospitals/Hotels 1.25% 1,000.00 Payment Terminal Service Provider PTSP
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(25.0%)
4 Airline Operators/Travel Agents
17 200.00 200.00
5 Fueling Station - -
 *898#
Features of USSD Benefits to the Customer
 Works ONLY on the phone number registered on the Bank’s
SMS Alert Platform.
898 Quick Banking is It is available across
 Funds are deducted directly from the active and preferred accessible by any all the GSM
TAJBank account type of GSM handset networks.
or device.
 Cumulative maximum daily transfer limit is N100,000 ( i.e. to
both TAJBank and Other Banks)
 New CBN circular mandates a Second Factor Authentication
It is easy to use.
(2FA) on transfers above N20,000.
 Minimum and maximum daily limits for Airtime Recharge
are N50 and N10,000 respectively.
No internet It is fast and
 N20 is charged for transfers to TAJBank accounts while to data/airtime required convenient – “Instant
Other Banks is based on transaction value band. therefore can be used Banking,
in remote locations. Anywhere!”.
 Airtime recharge transactions are FREE of charge.
 Session charge of N6.98 applies to all initiated dial of the
USSD code.
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 *898# Features
Select
Select 6 Select 1
2

Select 7

Select 2
or 4
Select 9 Select 5

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 TAJQr
Features of NQR Benefits of TAJQr
Instant value to merchant for all transactions
 Ease of use (scan and pay in 3 simple steps)
Instant notifications to both merchant and payer
 Instant credit to merchant and instant notification to
merchant and payer Lower transaction fees across the various price bands
 Fast and Secure interoperable platform
A reconciliation and reporting portal for merchants.
 Seamless integration into various Merchant till or
Enhance Customer data security by replacing the method of sending account
Cash registers number.

Transaction Transaction amount Applicable Fee bearer Sharing

Reusable Channel
amount fees
Static QR Utility Bills
Fixed Yes Web and API <N250 0.50k Merchant Issuer = 42.5%
Code Payment
N250 – N999.99 N1 Merchant Merchant acquirer = 15%
Static QR Point-of-
Variable Yes Web and API service
Code
checkout N1000 – N4,999.99 N5 Merchant NIBSS = 42.5%

Dynamic QR No E-commerce
Fixed (expires after API >N5,000 N25 Merchant
Code checkout
10 minutes)
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 *898# Features

Online Shopping ATM Services

Shopping Channel Subscription Service Renewal

NQR can be
integrated into any
device for seamless
payment
Ride Hailing Taxi Ride Bills Payment Restaurants

A beautiful instore shopping experience for customers and available devices to facilitate seamless payments

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 Card Business

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 Generic Card Types
Card Type TAJBank Card
It is important to profile
Debit Card Verve NGN --- Live customer so that the
MasterCard (USD) --- In Progress
right card can be issued
Platinum MasterCard --- In Progress
based on their need

Prepaid Verve Prepaid (Local Use) --- Live

Card MasterCard Prepaid (international Use) --- In Progress We currently issue
Naira Verve card
while MasterCard
issuance is
currently at
Testing phase
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 TAJBank Verve Card
Features/Income Fee
 Issuance fee – N1,000
 Issuance income – N657.06
 Quarterly Maintenance – N50 (Only Savings acct)

Benefits
 Spend in a currency that you are most familiar with,
Naira!!!
Target Market
 Receive alerts on all transactions (purchases,
 All account holders
transfers and withdrawals)
 Prospective customers
 Accepted on all platforms: Online, ATM and POS

 Chip and PIN Secure

 Reduce risk and inconvenience of carrying cash

 Free PIN change

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 TAJBank Mastercard
Benefits
Card Variant
 Dollar denominated which allows for cross
 Silver Debit Card
currency transaction.
 Platinum Debit Card
 Elite Prepaid Card  NFC enabled

 Provides different spend limit based on the card

Target Market variant
 HNIs
 Receive alerts on all transactions (purchases,
 Dom Account holders
transfers and withdrawals)

 Accepted on all Mastercard enabled platforms:

WEB, ATM and POS

 Chip and PIN Secure

 Reduce risk and inconvenience of carrying cash

 Free PIN change

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 TAJCollect

This is a Bouquet of Collections Platforms which will the following

 NAPs
 PayDirect
 EBillsPay
 PayArena
 Etranzact
 Remita

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TAJXpress Agent
….Your Trusted Partner
28
TAJXpress Agent
….Your Trusted Partner