Professional Documents
Culture Documents
Vinay Dutta
Senior Professor in Finance
FORE School of Management, New Delhi
Discussion Issue
What comes to your mind when you first hear or see
the terms/images below?
Discussion Issue
Source: https://www.ibm.com/industries/banking-financial-markets/resources/omnichannel-banking-paper/
Banker
• Person who owns a bank
• Person who works for a bank or person pursuing
banking as profession
• Some Qualities of a Good Banker: A sensible person
should deposit his money with a person of good family;
of good conduct; well-acquainted with the law,
veracious, having many relatives wealthy and
honourable. (Source: Laws of Manu by the Buhler the sacred bonus of the
East, Vol. xxv., p.286, 1866)
Source: https://itstillworks.com/about-5526334-definition-international-banking.html
Discussion Issues
Branch Operations
Personal
Assistance
Technology
vendors
Key Resources Channels
Loan Products Retail and
Regulatory (Higher Interest Corporate
Physical and IT
Agencies Rates) Bank Branches, Customers
Infrastructure
ATMs, (Borrowers)
Call centers,
Loan Assets Internet,
Mobile Devices
• Spread Business
- Maturity transformation
- Credit spread
- Liquidity premium
• Fee Business
Economy
Channelising Funds
The Intermediation Role
Economy
People Process