Test Launch Findings

Summary
Milestone 1: Sign contract with tablet vendor
Milestone 2: Complete tablet installation
Milestone 3: Complete staff training
Milestone 3: First internal test run of the tablet’s ordering capabilities
Milestone 5: Create quality standards and evaluation criteria
Milestone 6: Design and conduct customer survey to measure the customer satisfaction
Milestone 7: Analyze and present the survey results
Overview

In order to ensure faster, more efficient experience has been achieved we had to set some evaluation
indicators such as (a good average is eight minutes for appetizers and 12-15 minutes for
entrees/checkout time of one minute or less or less than 5% of customers who use the tablets to report
technical issues each week. 98% order accuracy and achieved an average wait time of 10 minutes.
Findings
Did the kitchen prepare your order correctly?
Points Scored

40
35
30
25
20
15
10
5
0
Yes No

# of survey answers
Next Steps

Based on the survey results. My first recommendation would be adding an option that allow the guest
to ask for a waiter if they do not feel comfortable using the tablet alone.
Next Steps

The next step would be to ask the vendor if they could implement an option of calling a waiter to
the table to help assist the tablet use.