Novel Coronavirus Disease

Information on Home Recovery

Saitama Prefecture Support Center

for Home Recovering Patients
0570-087-170
 Greeting

This is the Saitama Prefecture

Support Center for Home
Recovering Patients.

We wish a quick and complete

recovery for patients who are
recovering at home.

The center will be providing support

during your recovery period.

We thank you for your cooperation.

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 Managing Your Health 　　　　
During Home Recovery

 During home recovery period, your health

will be monitored using HER-SYS, a health
management system developed by the
Ministry of Health, Labor, and Welfare.
HER-SYS records health conditions such as
body temperature and blood oxygen level
(SPO2) twice a day, and the Support Center
will take immediate action if any
abnormalities are found in your physical
condition.

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 Managing Your Health
During Home Recovery

 HER-SYS requires you to record your

own health condition twice a day. This
can be done on your smartphone.

 At 9:00 a.m. every day during

your home recovery period, you
will receive an SMS with a URL
for you to input your health
condition.

 For details on how to register and use the system, please refer to the
Ministry of Health, Labor, and Welfare’s guide at the URL below.

 My HER-SYS User Guide by the Ministry of Health, Labor, and Welfare

https://www.mhlw.go.jp/content/10900000/000827917.pdf

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 Managing Your Health
During Home Recovery

 Recording your health using automated

voice guidance
 If you prefer, you can also use automated

voice guidance to record your health twice a

day. Please contact the Support Center if you
wish to use the automated voice guidance.

Do you have a severe

cough, phlegm, or
runny nose? If yes,
please enter “1.” If no,
please enter “2.”

 Saitama Prefecture Support Center for Home

Recovering Patients
0570-087-170
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 Managing Your Health
During Home Recovery

Enter your health condition into HER-SYS

twice everyday at

9:00 and 14:00 .

If your health condition entries cannot be

confirmed two times in a row, a health center
staff member may be sent to your home to
confirm your safety. Please be sure to input
your data properly.

 If you have any questions about using HER-

SYS, please contact the following.

 Novel Coronavirus Response

Headquarters (Health Group) of the
Ministry of Health, Labor, and Welfare
03-6812-7818
Hours: 9:30 to 18:15 (excluding Saturdays,
Sundays and public holidays)
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 Getting Discharged
From Home Recovery
 You will be discharged from home recovery if the
following three requirements are met.

1. 10 days have passed since symptom onset (the

day after the onset of symptoms is considered as
Day 1)

2. You are not taking any medication and the

symptoms are light.

3. At least three days have passed since the

symptoms became light.

If you have taken an antipyretic in the three days

prior to the scheduled day of your discharge, the
date of your discharge may change. If this is the
case, please call the Support Center. You will
receive a message from the Support Center on
your scheduled discharge date, and if there are no
problems, you will be discharged and allowed to
leave your home the next day.
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 Getting Discharged
From Home Recovery
1st day of the ・ Date of onset
month (Mon) ・ Date of sampling

2nd day of the

month (Tue)
①

3rd day of the

month (Wed)
②
4th day of the
month (Thu)
③

5th day of the

month (Fri)
④

6th day of the

month (Sat)
⑤
7th day of the
month (Sun)
⑥

8th day of the

month (Mon)
⑦

9th day of the

month (Tue)
⑧

10th day of the

month (Wed)
⑨
⑩
11th day of
month (Thu)
=Discharge
date
12th day of
month (Fri)
OK to go out
 The decision to discharge you from home recovery will be made
based on your progress across the four days from ⑦ to ⑩. 　　 If you
take medication during this period, please refer to the next page.
 If you were asymptomatic but developed symptoms while home
recovery, your date of discharge may change.

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 Getting Discharged 　　　　　　　
From Home Recovery

When Taking Medication

 If taking medication on days ⑦ to ⑩ as shown on
the previous page, please be sure to take your
temperature before taking the medication.

 In deciding when to discharge from recovery, it

is very important to determine whether your
fever was lowered by your own immunity or
by the effect of the medication.

Some medications other than antipyretics, such

as painkillers, may also have antipyretic
effects. If you take these medications without
checking your temperature on days ⑦ to ⑩, it
may not be possible to make a correct
judgment and the days of your recovery may be
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extended.
 Getting Discharged
From Home Recovery

 If there are no problems with the

information you entered into HER-SYS and
your condition does not worsen, the next
contact from the Support Center
will inform you that you have been
discharged from home recovery.

Please contact the Support Center if

you have any questions or concerns
about your health condition during
your home recovery.

Saitama Prefecture Support Center for

Home Recovering Patients
0570-087-170
Available 24 hours a day

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 What do I do if...

Ｑ . I missed the automated voice call for

reporting your health?
A. Please contact the Support Center. We
will ask about your health on the phone.

Q. I want a new medication?

A. Please consult with the Support Center.

Q. I don't have a pulse oximeter to

measure my blood oxygen saturation level?
A. It will take 2-3 days for the pulse
oximeter to arrive in your hands after
being contacted by the health center.
Please submit health reports without your
blood oxygen saturation level until the
pulse oximeter arrives.

Q. I don't know how I should spend my

time or what I should pay attention to?
A. Please refer to the guidelines of the
Saitama Prefecture Support Center for
Home Recovering Patients
https://www.pref.saitama.lg.jp/documen
ts/194775/tebiki134.pdf
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