Week 4 journal

This week I had my one on one with my supervisor, Leslie. We meet each month for

about an hour to talk about goals, areas of strength, weakness and any company updates. This is

a safe space to discuss and concerns, ask any questions, and evaluate myself. I love that we do

these so frequently, it makes me have to be critical and complimentary of myself. This meeting

was very positive. She is gearing up for me to train a second patient services coordinator at the

clinic next week. this means Dunwoody will be fully staffed!

Amazing news, the Dunwoody clinic won the Google Review contest. It was almost a tie

with another clinic but a patient left a review Wednesday evening. Colten, the clinic director is so

proud of us. He was a student athlete and is very completive. Now our clinic gets to have a

special team lunch and we all get new PT Solutions shirts to wear on casual Friday. I included a

picture of the poster board my brother and I made on the last page of this journal.

This week also was the launch of a new platform the company is using for “daily

closeouts.” I do daily closeouts each morning before 10am. This entails entering all of the

previous day’s data into an online database. We used to use something called TrendedOps but

now we are using Elevate. The daily closeouts include number of visits per day and per therapist;

number of units per day and per therapist; number of evaluations and demographics/case

information of each evaluation; total dollar amount collected that day in the clinic; and finally

number of visits canceled, rescheduled, or no shows that day. For each evaluation I enter the

patient name and date of birth, diagnosis, referring physician, name of evaluating therapist, how

they were referred to us, and type of insurance the patient has. So far I have used Elevate for 4

days and I do think it is an improvement. It is supposed to communicate with our EMR systems
more efficiently, but I have yet to see that. With any technology update or rollout there are

expected obstacles so we will see!

Day Time In Lunch Time Out Hours Worked

Monday, 8:14 A.M. 12:09 P.M.- 5:37 P.M. 8.53

January 29 1:00 P.M.

Tuesday, 8:39 A.M. 12:27 P.M.- 5:52 P.M. 8.17

January 30 1:30 P.M.

Wednesday, 8:52 A.M. 12:26 P.M.- 5:30 P.M. 7.78

January 31 1:17 P.M.

Thursday, 8:38 A.M. 12:15 P.M.- 4:26 P.M. 6.85

February 1st 1:12 P.M.

Friday, 8:33 A.M. 12:36 P.M.- 4:07 P.M. 6.72

February 2nd 1:27 P.M.

Total Weekly 38.05

Hours

Total Hours to 147.66

Date