Journal #3

This week went by very fast. I got to start my week using my creativity at work which I

love. The company is having a contest between clinic in the North Atlanta region for which clinic

can gain the most Google Reviews by end of march and my clinic manager asked me to help

make a poster/signage to promote this in our clinic. I, with help from my brother, made a large

“Google” home page out of a white foam board. We made it look just like the Google Search

home page with the letters in Google colors and the search bar saying “PT Solutions

Dunwoody.” Then I printed out previous reviews from patients and put them on the board. Each

Wednesday we have a ”clinic huddle” for 30 minutes where each person provides an update on

our metrics and we go through our patient list. This week was unusual due to our printer being

broken Monday-Wednesday. I know it doesn’t sound like a big deal but I print constantly for

patients and myself. This was an interesting challenge figuring out how to provide patients with

their upcoming appointment list, receipts, or home exercise plans. I did a lot of hand-writing lists

and I will never take it for granted again. Thursday I had to deal with a unique situation

involving Medicaid authorization for a patient under 18 years old. Minors have different rules in

the federal health insurance world. They cannot be seen for “chronic” issues, meaning any

ailment or injury lasting longer than 3 months officially. They also require authorization that is a

more robust assessment than most of the adult cases. On Thursday, my authorization

representative messaged me to say that a patient, John Doe (HIPAA), was being denied because

his name in the Medicaid of GA database did not match the name on his PT referral from CHOA.

After investigating, I realized that CHOA had combined his first and middle name into one field.

It is a simple detail but one that has prolonged his lapse in care by at least a week. I was able to

get his script fixed but Medicaid will still take 5-7 business days to provide an update. After
deciding on my topic, I have decided to look more closely at each patient that requires

authorization, medical review, or proof of medical necessity. I learned this week that even a typo

can cause the system to slow down and prevent a patient from receiving timely care. I am

looking forward to next week because my supervisor and boss, Leslie, and I have our monthly

1:1 meeting.

Day Time In Lunch Time Out Hours Worked

Monday, 8:45 A.M. 12:24 P.M.- 5:39 P.M. 7.90

January 22 1:24 P.M.

Tuesday, 9:51 A.M. 12:48 P.M.- 5:12P.M. 6.57

January 23 1:35 P.M.

Wednesday, 8:04 A.M. 12:11 P.M.- 5:08 P.M. 8.15

January 24 1:06 P.M.

Thursday, 8:03 A.M. 12:18 P.M.- 5:21 P.M. 8.32

January 25 1:17 P.M.

Friday, 7:24 A.M. 12:06 P.M.- 4:08 P.M. 7.87

January 26 12:58 P.M.

Total Weekly 38.80

Hours

Total Hours to 109.61

Date
Weekly Hours: 24