Journal Week 6

Elizabeth Kiger

KINS 4306: Public Health Internship

Georgia College & State University

 On Monday 6/14/21 I worked from 8 a.m. - 4 p.m. (8 hours). I spent my whole day

working on discharge calls from the weekend. There were a lot of patients, so this task was very

time consuming and took me all day to complete. There were not many issues that patients

needed help resolving but the few I did help was very satisfying.

On Tuesday 6/15/21 I worked from 8 a.m. - 5 p.m. (9 hours). I continued to work on the

discharge calls that I did not finish from the day prior. Once I finished the discharge calls from

the day prior, I spoke with my supervisor about how some of the days were missing in the call

lists she gave me. I told her which days were missing and then she sent those over to me to sort

through and then call. I spent the rest of my day sifting through the list and calling patients

On Wednesday 6/16/21 I worked from 8 a.m. - 4 p.m. (8 hours). I began this day by

calling up one patient from my list that was unable to talk to me yesterday. She spoke with me

about some of the issues she faced with the staff during her stay, and I took notes of her

concerns. After the call I began reviewing the 3rd floor discharge notes that I took prior to

6/7/21. I did this because my supervisor asked me to review these notes and look for any

similarities. I compiled all the notes that I had into one Excel spreadsheet to make it easier for

me to review and then I took notes on my findings. I calculated the percentages of how many

people felt as if they had enough time during the discharge process and how many people rated a

5 when asked their rating on the discharge instructions they received. I then made a Word

document that summed up my notes in a bullet point format.

On Thursday 6/17/21 I worked from 8 a.m. - 4 p.m. (8 hours). I spoke with my

supervisor about how she wanted the summary to be formatted because I was unsure if the bullet

format on my Word document was what she pictured. She told me to put it into a table to make it

easier to review and see the results. I then worked on that and made a chart using my results on
another Word document. I sent it over to my supervisor to then review and tell me if any changes

are needed. I then spent the rest of the day working on discharge calls.

On Friday 6/18/21 I worked from 8 a.m. - 4 p.m. (8 hours). I began my day by

continuing to work on the discharge calls that I received on Thursday. At 1 p.m. I attended

another meeting with the radiology leadership team to discuss the conversations that had after

our last meeting. They worked on what was called a Fishbone model that structured all their

perceived issues within the different departments like MRI and diagnostic imaging. I took notes

on all their presented issues and the things that have been done or discussed that has prevented

them from resolving these issues. We then ranked these issues on a scale of how much effort

they would take to complete and how much of an impact they would be. Then we discussed

some of the things we believe would be require minimal effort to implement but have a high

impact so that we could try and put some of them in place in the next weeks. After the meeting I

continued to work on my discharge calls.

My week has been very similar to the previous week, but I have still enjoyed the work

and tasks I have been given. I enjoyed all the conversations I had with the discharged patients

this week and I noticed that there were far less issues and problems that I had to aid in resolving

than the week prior. Although I do not mind helping the discharged patients because it’s very

satisfying it did make the calling process go a lot smoother. I also was very pleased with the

meeting I had with the radiology team because I feel like it really got them thinking about how to

improve their department. It also helped me to get a better understanding of some reasonings as

to why somethings might be difficult or impossible to change or implement.

Monday (6/7/2021): 8: 00 am - 4:00pm; 8 hours

Tuesday (6/8/2021): 8: 00 am - 5:00pm; 9 hours
Wednesday (6/9/2021): 8: 00 am - 4:00pm; 8 hours
Thursday (6/10/2021): 8:00 am - 4:00pm; 8 hours
Friday (6/11/2021): 8:00 am -4:00pm; 8 hours
Weekly Hours: 41
Total Hours to date: 232