Week 7 Journal

This week was a big week but I am finally feeling the effects of having a partner at my desk.

Lisa started February 5th and is doing very well so far. She is done with her virtual trainings and

is now full time at the front desk in the clinic with me. I will admit it was hard to get used to at

first. I have been the only PSC for a long time in Dunwoody. I am also somewhat of an introvert

so having someone next to me the entire workday has been tiring. This week I finally got to train

her in Epic. Epic is the EMR system that WellStar Hospital System uses so we use it for billing

purposes. It is a complicated system that is very intimidating at first. I am proud of both Lisa and

myself for how she is catching on to things.

Our clinic officially hit the 200 visit mark this week. that is a huge milestone for our location.

The Dunwoody clinic has 3 therapists that have all been there well over a year. This is slightly

unusual for PT Solutions as a fast growing company as successful therapists will quickly move

clinics to become a clinic manager or open their own clinic. The consistency at Dunwoody is

reflected by our major volume increase over the past several months.

Lisa also got to attend her first PSC monthly meeting on Wednesday with me. This is when

all of the clinics in Leslie’s region meet via Teams for 30-45 minutes to discuss company

updates, questions, and concerns. This week was mostly introducing new team members and

discussing the company’s new self-pay rates and policies.

Dunwoody is getting so busy that we are having to push new patients out almost a week. we

used to be able to squeeze someone in within 24-48 hours no problem, now I am struggling to fit

people anywhere. Strategic scheduling is a huge part of my job and it is becoming an obstacle

now. I hope that the clinic continues to grow however, we need relief. Hopefully we can get

some part time coverage sometime soon.

Day Time In Lunch Time Out Hours Worked

Monday, 7:18 A.M. 11:13 P.M.- 4:45 P.M. 8.48

February 19 12:11 P.M.

Tuesday, 8:18 A.M. 12:38 P.M.- 4:56 P.M. 7.67

February 20 1:36 P.M.

Wednesday, 7:50 A.M. 11:49 P.M.- 4:51 P.M. 7.97

February 21 12:52 P.M.

Thursday, 8:05 A.M. 12:19 P.M.- 5:16 P.M. 8.25

February 22 1:15 P.M.

Friday, 7:29 A.M. 12:22 P.M.- 4:09 P.M. 7.53

February 23 1:30 P.M.

Total Weekly 39.90

Hours

Total Hours to 269.69

Date