Journals 15 Weeks

Day Time In Lunch Time Out Hours Worked
Tuesday, 8 AM 12pm- 1pm 6 pm 9

January 11
Wednesday, 8 AM 12pm- 1pm 6 pm 9
January 12
Thursday, 8 AM 12pm- 1pm 6 pm 9
January 13
Friday, 8 AM NO lunch break 11 am 3
January 14
Total Weekly Hours: 30
Total Hours to date: 30
Journal Week 1:
Overall, I had a very good first week! I will say that I was very nervous and overwhelmed
on my first day. When I arrived at my sight, I was given my own desk with two computer
monitors. I was also given a professional work email and an email for my sales department. My
coordinator then sat down with me and began to explain to me how the website works and my
personal login to view/manage products and orders. I was very overwhelmed when she started to
train me on the process of making sales to customers. Customers rapidly send emails to our
quotes email asking for a quote on our products as well as asking further product information.
The reason I felt overwhelmed is because there are 18,000 products, we sell at Rehabmart. These
products range from hospital beds to hyperbaric chambers and everything in between!
Rehabmart specializes in occupational and physical therapy rehabilitation products. I am not
expected to know all the products, however it is important that I know how to navigate the
product catalog. This is important because when customers call, I need to be able to quickly pull
up the product and tell them more about it and how it will benefit their health and daily life. This
week I was trained on how to quote a product. This has taken patience and lots of learning; it is
not the easiest process! Along with being trained on how to quote a product, I have learned about
GA individual taxing as well as specific government discounts. I am excited to learn more as the
weeks go on and gain confidence in making sales and having extensive knowledge on specific
products. I also wanted to mention that I really like my boss, Christy Conoly. She is the senior
sales and quotes representative, and she is doing an amazing job training me. She has been very
patient and has taken time to make sure I am following every step she explains!

January 18
January 19
January 20
January 21
Journal Week 2:
My week two has gone very well. I am beginning to get the hang of things within my
company. This week I have learned how to communicate with other employees within my
company. Rehabmart has many different departments, however I have realized that they all
connect in many ways. Although I am in the sales department, it is important that I am in
communication with the vendor relations team as well as the order processing team. The vendor
relations team oversees making sure our products are in stock and communicating with our
product vendors to onboard new, innovative products. The order processing team oversees taking
the sales that I quote and making sure the product is bought and then processed. We all work
together, therefore we are often in communication. Not only am I communicating to my
customers on what products they need, but also, I am in constant discussion with the other
department. I feel that my communication skills have already enhanced within my first two
weeks of this internship. These skills are going to highly benefit me when I begin my first job. In
medical device sales, it is very important that the representative can properly communicate to the
customers or doctors to meet their needs and be as efficient as possible. This week, we have sold
a high amount of COVID products, as the omicron variant has created a COVID surge. Many
schools and doctors’ offices have reached out to place an order. The main products we have been
selling, regarding COVID-19, have been KN95 masks, face shields, nitrile exam gloves,
disposable isolation gowns, electrostatic sprayers, smart touch disinfectant, concentrated
antimicrobial surface protectant, covid test kits, and pulse oximeters. Our company sales have
skyrocketed due to COVID-19 needs. Many COVID customers have needed oxygen
concentrators which has caused our company to sell out of the products and there is a lead time
of approximately 12 weeks. People have now transitioned into buying CPAP machines and are
converting them to be somewhat like an oxygen concentrator. We have been selling many CPAP
machines to COVID-19 patients and people who fear contracting COVID, however this is of
concern to those who have sleep apnea and need CPAPs; we are selling these very quickly. It has
been very interesting to learn about COVID specified products and speak with customers about
the products and what will fit their needs best. We have sold a very high amount of our KN-95
masks due to their effectiveness. These masks are known to truly reduce the likelihood of
infection and other pathogens through airborne transmission. These masks are made of a five-
layer protection and extremely effective at filtering particles greater than 0.3-microns. Another
product I have learned a lot about is CPAPS and their effectiveness. CPAP machines work to
deliver airway pressure therapy for patients that are not receiving the proper amount of oxygen.
Our CPAP machines are very easy to use considering they can be operated while sitting up or
laying down. As I stated previously, we have been extremely busy these past two weeks due to
COVID surges and product needs.

January 25
January 26
January 27
January 28
Journal Week 3:
I had a great third week! This week I got my work phone set up along with a Bluetooth
earpiece so that I can communicate with the customer while searching our products online. My
boss told me this week that she was confident that I was ready to take phone calls and speak
directly to customers. I was nervous to begin speaking directly with them, however I knew I was
ready to learn and continue to grow my communication skills. I have already learned so much
after my first week of personally talking on the phone to individuals interested in purchasing. I
enjoy helping the individual find the best product to fit their personal needs. For example, I
spoke to a mother this week that was interested in one of our pediatric wheelchairs. She asked if
we could sell her extra padding for this wheelchair because her child kicks and moves his body
rapidly in overwhelming situations. I also spoke to a man with Parkinson's disease that wanted
more information on our electric at home hospital beds. I was able to walk him through some of
our best selling at home beds and help him make the most ideal purchase for his needs. When I
talk to these customers, it helps to expand my communication skills along with testing my
product knowledge. I am not expected to know all 18,000 rehabilitation products we sell,
however the more phone calls I take, the more familiar I get with discussing popular products. I
have begun to spend a fair amount of time studying our commonly sold products so that I can be
prepared to answer customers questions. Something that I love about Rehabmart is how highly
customizable many of our products are. We want to make sure the customer gets a product that is
going to fit their personal needs. For example, we do not just sell a simple wheelchair to a
customer and the sale is completed. We discuss with the customer the sizes, padding, frames, and
seat belt options. We also offer add-ons such as anti-tippers, elevating leg rest, and trunk
harnesses. It is our job to make sure the customer gets a quote and purchases exactly what they
need to better their day-to-day life. I cannot wait to make relationships with customers and
continue to correspond with them to meet their needs!

February 1
February 2
February 3
February 4
Journal Week 4:
I cannot believe week four is over! Time is flying by as I learn more about myself and my
company. I feel like I am starting to get a strong grasp on my company, Rehabmart, and how all
the departments connect and work together. Within my first two weeks, I was introduced to the
different departments however I did not fully understand their purpose or what people in that
department did. I have spent time learning how each department works to satisfy customers’
needs and meet their end goal which is receiving a product that will better their day-to-day life. It
makes me happy to see how passionate the employees at Rehabmart are. We truly are a company
that helps people to gain knowledge and products that will help them live a more empowered
life. On Wednesday of this week, I had the opportunity to do something different. I typically sit
at my work desk and make online quotes, sales, and speak with customers. Wednesday, I had the
opportunity to do sales outreach for our KN-95 masks, within the Athens area. I made an excel
spreadsheet of approximately 40 doctors' offices that are located within a feasible radius that
consisted of the office name, phone number, and address. I also wrote a professional letter
describing our company and the benefits of the KN-95 masks we are selling in bulk quantities. I
printed out these letters and was able to hand out a letter to each office; the letter had our
department email and phone extension listed so the office can easily contact us if they are
interested in purchasing. When I entered the offices, I asked to speak with the doctor or office
manager. I would then pitch to them our company and why KN-95 masks are of such
importance. After answering any of their questions, I also handed them a free sample pack of
these masks. The purpose of this in-person mask outreach is to increase our companies mask
sales as well as promote our companies’ products to other local offices. Rehabmart prides itself
in being a small, local, family-owned business therefore we love doing business with other local
offices and companies. This experience taught me how to be a confident sales representative as
well as give me in-person experience with customers.

February 8
February 9
February 10
February 11
Journal Week 5:
It is the second week of February! Time has been going by quickly! I, personally, have
become passionate for the vulnerable populations we work with. Every day I am making
personal connections with customers of all ages that also have very different needs. The main
customers I communicate with are veterans, schools, elderly individuals, and parents of children
with special needs. Each of our customers have a different life story and a different need which I
find very special and interesting. I love listening to the customers' needs and working as hard as I
can to help them find a product that will best fit their situation. For example, I spoke to an
elderly man whose wife is very frail and spends most of her time in a wheelchair. This man
explained to me that they have a pool at their home, and he wanted to know further information
on our ADA-Compliant Swimming Pool Lift. I helped him understand the significance of this
pool lift and how it would lower his wife into the pool in a safe, controlled way. This week I also
spoke with the owner of an elderly care home. He was inquiring about our bariatric wheelchairs
and needed help finding the best one for a patient that is approximately 550 lbs. I was able to
walk this customer through some of our best bariatric wheelchairs to find what would best fit his
patient’s needs. The population of those struggling with obesity, throughout this world, is rapidly
increasing which makes those with obesity vulnerable. It is my job to make sure our customers
feel assisted in specific product knowledge and that we are being of good service to them. When
I am speaking directly with a customer, I always want to make sure they feel like I am listening
and doing my absolute best to help them find a product that will assist their needs. I also spoke
with a dad this week that has a little girl with special needs. I assisted him to find the best gait
trainer for his daughter. A gait trainer is an assistive device that aids an individual in walking or
standing. I helped this father choose the best size gait trainer for his daughter due to her height
and weight. I also suggested he added extra hip padding for her comfort. Overall, it was a great
week!

February 15
February 16
February 17
February 18
Journal Week 6:
I feel that week by week my product knowledge is increasing as I see and sell new products. I
thoroughly enjoy expanding my knowledge on our rehabilitation products. This week I spoke
with a customer that had a child in need of a product that could aid her in walking. We discussed
a gait trainer, but the customer ended up being very interested in our floor mounted parallel bars.
These parallel bars provide patients with support following an illness or injury. These bars are
mounted directly to the floor, hold up to 400 lbs., and have steel handrails that can adjust in
width. This week I also sold a few oxygen concentrators tanks and oxygen cylinder wall
mounted racks. Due to the pandemic, many hospitals need oxygen cylinders and wall mounted
racks that can be screwed into the wall behind the patient. The cylinder wall mounted racks
provide convenient storage as well as secure hold for these containers. A cylinder oxygen tank is
placed in these racks. The oxygen tanks provide compressed oxygen, and it can be delivered
through nasal tubes or a face mask. Our oxygen concentrators are on wheels that way a patient
can push the concentrator around. Oxygen concentrators are different from oxygen tanks because
concentrators pull from the air around us and filter out the nitrogen. I have enjoyed learning
more about how oxygen works and how it can benefit our bodies. I have used my knowledge to
help customers figure out what would best fit their needs before they make a purchase. At the
end of last week, I had the opportunity to run the sales department while my supervisor was not
here. My supervisor locked her keys in her car, and I was left in charge as she felt very confident,
I would do a good job. I have also begun to have some opportunities to run the department,
throughout the week, when my supervisor has other meetings or leaves work before me. Two
weeks ago, and before, I would have felt very nervous to make sales on my own and be left in
charge of so many customers. I can now confidently say that I have run the department when my
supervisor has not been here, and I have been very successful. A lot of my quotes have begun to
turn into purchase orders which makes me very excited. Not only am I making money for our
company, but also bettering people's lives when they receive their product.

February 22
February 23
February 24
February 25
Journal Week 7:
This week I have continued to grow in product knowledge and many of my quotes have
converted into sales! It is very exciting when my quotes convert into sales because I work very
hard to make sure my customers have the information, they need to make the purchase. When a
customer purchases, I feel like I succeeded in my job because they felt confident enough to
purchase after I talked the product through with them. I had an amazing opportunity on
Wednesday of this week. One of our newer vendors, OrCam, flew in to show us products that we
have on-boarded to our website. OrCam devices are portable artificial vision devices that assist
the visually impaired through audio reading and memos. Not only do OrCam devices assist the
visually impaired, but also people who have dyslexia or aphasia. We have added two of these
products to our website, the OrCam MyEye and OrCam Read. The OrCam MyEye magnets to
the side of the individual's glasses. It has a small camera that can capture what is in front of it.
It can read a book out loud by simply holding the book at eye level and tapping the page you
want to read. It can also read money, barcodes, and colors. My personal favorite function of the
OrCam MyEye is facial recognition. It can be programmed to view faces and sink it with their
name. The OrCam Read is a larger device that is handheld and focuses solely on smart reading.
This device has a red laser that focuses on a page or screen and then is prompted to read out
loud. This device helps tremendously for people who have trouble reading or get headaches from
excessive reading. I thoroughly enjoyed sitting with the rep while he showed me how these
devices are used. The CEO of Rehabmart, Hulet Smith, has a daughter that is visually impaired.
She was able to come in for this meeting and the rep let her test the devices. It was very
interesting to see how the device worked so well for her. She was thrilled at the fact that the
device could read a book to her, help her recognize people around her, and read screens such as
her phone and computer. Both devices also connect to an app that can send a sound to the device
if it is lost, making it easier to find. This app also provides many tutorial videos for customers to
view and smart commands. After meeting with this sales rep for OrCam, I felt even more
confident that I want to be a sales rep that specializes in one product. I am very excited to sell
OrCam’s products here at Rehabmart!

March 1
March 2
March 3
March 4
Journal Week 8:
This past week, I have begun speaking with international customers and building international
quotes, on my own. For the first few weeks, I had been sending international customers our
international email template. This template describes our international shipping process and
explains that items shipped internationally cannot be returned. We send customers this template
to only work with international customers that are serious about placing their order, considering
international shipping is very complex. This week my supervisor assisted me in building my first
international quote. I was responsible for getting the customers full shipping address as well as
reaching out to the product manufacturer for shipping weights and dimensions of the product.
We often must build our own shipping label after receiving the shipping weights and dimensions
from the manufacturer. Sometimes the manufacturer will ship the item, for us, directly to the
international customer, however many times they will not. When our manufacturers do not ship
internationally, we are responsible for building the shipping label. We have a building in
Kentucky that we ship many of our products to and then they drop ship from there to the
international location. Our company is constantly having meetings to make sure all our
employees are on the same page when it comes to international orders. We typically discuss
every international order specifically before the order is placed. I have enjoyed talking with
international customers because it broadens my knowledge. Many of our international customers
are from Canada, however we have had customers in the last week from Thailand and Puerto
Rico. This week I have also put together a few bulk orders. I am still new to fully understanding
bulk orders; however, I am learning step by step. This week I conversed with an individual who
was interested in a bulk order of three recumbent bikes and four medical rehabilitation
treadmills. While speaking with this customer multiple times, I have had the privilege of relaying
my product knowledge to them. Day by day I am strengthening my communication skills and
becoming very confident in my work environment here at Rehabmart.

March 8
March 9
March 10
Friday, 8 AM 12pm- 1pm 6 am 9
March 11
Journal Week 9:
It is crazy to think that last week was week 8, meaning I am half-way through my 16-week
internship! This week I have been corresponding with a few of our vendors to better understand
what infant products they carry. Rehabmart does not carry an abundant number of infant
products, therefore I have chosen onboarding a new product or two for my project. I want to
engage new customers and reach a population that is vulnerable and in need. It is important that
special needs infants receive a continuum of care. I have looked into special needs infant
products that some of our vendors carry in order to see if we could onboard a product onto our
website. This week I also quoted a few ETAC shower chairs which I enjoyed discussing with
customers. Our ETAC shower chair includes swivel casters for easy movement, a hygiene
opening for commode use, and footrest and arm rests. The customer also has the option to add
extra waterproof padding, side support, anti-tippers, chest harness strap, or positioning belt. I
love this product because of the multiple options it provides. This chair can be customized to the
customer’s needs. As people age, their stability becomes a risk, and therefore a shower chair is
very important. Our ETAC shower chair allows the individual to sit safely and bathe
independently. The customer that was interested in this product was elderly and had suffered
from a stroke. I assured this customer that this shower chair would be the best for her safety and
comfort when she is bathing. Many people do not realize the danger of showers and how slippery
the surface can be which can then result in a bad fall. It is important that individuals are
stabilized in a shower chair if they are not confident in their balance. This week I also took the
time to reach out to customers that I sent quotes to and talked with in the beginning of January. I
only reached out to customers that did not buy the product we had discussed. I took the time to
re-send them the quote and ask them if I could answer any new questions, they had on the
product they were interested in. I enjoyed reaching back out to prior customers because I am
eager to help them find the best product for their needs as well as make more sales for
Rehabmart. I worked over my hours this week so next week I can leave early on Thursday and
take Friday off. This week was long, but I am looking forward to this short break to go home to
Savannah and visit my family.

March 15
March 16
Thursday, 8 AM 2 pm 6
March 17
Friday, TOOK OFF
March 18
Journal Week 10:
Since I worked extra hours last week, I was able to leave on Thursday afternoon of this
week and go home to Savannah. I have been looking forward to this all semester! Going home is
a very nice re-set for me and always a great change of scenery. I am very excited to spend this
weekend with my family and relax. This week at Rehabmart, I had the opportunity to talk to a
non-for profit that had raised money to buy a child a tricycle. I thoroughly enjoy talking to non-
profits considering they work for amazing causes and work to help people in incredible ways.
The tricycle they were interested in is called the “Toni cross Pediatric Tricycle for Special Needs
Children”. This tricycle is designed to support and stabilize the child through easy pedaling and
positioning. This tricycle is specifically designed for children, ages 2 to adolescence, with motor
disabilities. We sell many different tricycles, for adults and children, at Rehabmart. I believe
tricycles are a great way for individuals to get exercise, enjoy the outdoors, while remaining safe
through extra wheel support. Along with our tricycles, we offer many additional add ons such as
extra foot support, extra back support, seat harness, etc. Our different tricycles come in many
different colors and sizes; It is important that we customize these bikes to our customer needs
and size. The man I spoke with at the non-profit called back later in the week to place another
order for a child that they had raised money for. He wanted help picking out a special needs
wheelchair for this child that has transit options for the child to be able to ride the bus in. I
helped him pick out the best wheelchair and made sure it was customized to this specific child's
size and needs. I loved making a relationship with this non-profit and hearing about their
organization. Sales is not just about selling your product, but also making relationships with your
customers! This week I had the opportunity to sit in a vendor relations meeting. I enjoyed this
meeting because I got to see how our vendor relations team works with our vendors. We
discussed items that are being purchased often and new items we need to add. We try to look at
the top needs of vulnerable populations. For example, with COVID, we have onboarded many
masks, isolation gowns, electrostatic sprayers, etc. I enjoyed this meeting and plan to start
attending it every week!

March 22
March 23
March 24
Friday, 8 AM 11 am 3
March 25
Journal Week 11:
In our vendor relations meeting this week, we received the news that one of our vendors, TFI
Healthcare, is discontinuing their business. With this being said, it was important that we
discussed the main items that customers purchase from this brand. TFI supplies a large amount
of our walkers as well as walker accessories. We have been in communication with the company
to potentially buy large stock from them to keep in our warehouse. If we did this, we would be
able to still sell these specific walkers until we ran out of stock. I look forward to seeing what we
decide to do. There is also potential for onboarding a new vendor that sells well-reputable
walkers. This week I had the opportunity to speak with a school district in Illinois that was
interested in purchasing a few special needs car seats for students that would be for the buses. I
enjoyed talking with this school board and helping better understand their needs. They told me
the ages of the children and that they would need additional securement straps, pelvic and trunk
positioning, and rodded footrests. Customizing this order was not only a great learning
experience for me but exciting to work with this school and value their needs. I feel that I have
made a great relationship with this school contact, and I hope that they will continue to reach out
that way I can fulfill their needs. This week I also had the opportunity to communicate with an
international customer from Malta. This customer was interested in an order of oxygen
concentrators. I am proud to say that I followed through this entire international order
independently throughout the week and established a great relationship with my customer. I have
grown much more confident in making relationships with customers. I feel proud of myself that
when customers call, I can answer their questions 80% of the time without having to check with
my manager. I have gained an extensive amount of product knowledge and have grown to be
passionate toward rehabilitation products and the sales industry.

March 29
March 30
March 31
April 1
Journal Week 12:
This week I had the opportunity to talk to a school that needed training stairs for their physical
therapy department. I quoted this customer on our Bailey Non-Slip Straight Training Stairs with
Bus Step. This product is ideal for the lower body strengthening exercises as well as focusing on
learning how to properly walk up and down a few stairs. Children in rehabilitation need to
practice how to walk up a few sets of stairs or stairs of a bus, because this is what they will face
day to day, outside of therapy. These steps help a child to focus on the task that is in front of
them and provides safety with the side rails available. These steps also work to create balance
and coordination in the customer. This product is typically used in schools or clinics and is a
great stepping point model. My mom is a pediatric speech therapist and uses a product like this
within her office. The occupational and physical therapists work with her clients on
strengthening their core through gait work. I also spoke this week with a lady whose husband has
paralysis and is in a wheelchair full time. This customer was interested in a full new ramp system
for their home. She let me know that they needed a 12-foot straight ramp. I asked her what the
rise would be and what material she was interested in (mesh aluminum, solid aluminum, or
wood). I quoted this customer on our PVI modular XP ramp systems because this manufacturer
is very reputable and works very well with our company to make sure the ramp is perfectly
customized. These ramps are built directly from our customers’ orders and are designed to
provide ADA compliant wheelchair accessibility. The material of these ramps is very durable
and weather-resistant and include slip-resistant material as well as handrails. In our vendor
relations meeting this week, we discussed concerns with our vendors. We have trouble getting in
consistent touch with our larger vendors. This is of concern because we often have customers
wanting to make a purchase and we often need to communicate with the vendor regarding lead
times and shipping weights/dimensions. We planned to set up meetings with a few of our larger
vendors in order to discuss how to better our communication with their reps.

April 5
April 6
April 7
April 8
Journal Week 13:
This week I had the opportunity to speak with someone that is a part of the Make-A-Wish
Foundation board. Make-A-Wish Foundation is a nonprofit organization that works to fulfill the
wishes of children with critical illnesses. In this specific situation, I was told about a child named
Alana who is an 8-year-old girl that lives in California. This child suffers from severe cerebral
palsy as well as autism. Her wish is to receive a sensory playroom within her home. As a part of
this wish, the foundation has asked Rehabmart to help assist their purchases in a few products.
They had very high interest in our sensory relaxer chair, sensory therapy swing, and our
stimulating sensory play kit. Our sensory relaxer chair promotes calmness and relaxation as well
as offering sensory input for the child. This chair offers supreme neck and back support which
allows the child to sit or exit the chair on their own. Our cocoon sensory therapy swing works to
stimulate through deep touch pressure. This swing encourages postural flexion and enhances a
calm feeling while swinging. This swing helps a child with autism to feel calm and encompass a
natural feeling. Lastly, our stimulating sensory play kit includes 12 vibrating items that enhance
balance and awareness. Some of these items that are included are a vibrating mitt, foot massager,
twiddle pup, vibrating pillow, and much more. After corresponding with a team member for
Make-A-Wish and learning about the child's story, I was eager to benefit this child's life. I kept
in contact with this team member and made sure they had everything they needed before they
placed their order. I enjoyed answering their questions and helping make this child's wish come
true! This week the vendor relations and sales team had a meeting regarding bariatric products.
In our nation, we have seen an extreme increase in the bariatric population and our company
would like to support this population. We do carry a few of our products in bariatric sizes such as
our bariatric treatment table, bariatric manual wheelchair, bariatric lift swing, and bariatric bed
package. Although we do carry these products, we would like to add a new bariatric rollator to
our site as well as a few more wheelchairs that are increased in weight capacity. Most of our
bariatric products max out at approximately 500 lbs.; we want to add a few products that have a
weight capacity of up to 1000 lbs. If we have a variety of options, it will make our customers feel
comfortable discussing their needs with us. I worked on a spreadsheet throughout this week
collecting data of some of our popular items that we would like to gain in bariatric sizes. Overall,
it was a great week! I cannot believe this will be my last month of working this internship. Time
has flown by; however, I have enjoyed this experience very much!

April 12
April 13
April 14
April 15
Journal Week 14:
This week I sold a few patient slings that go with ceiling lifts. Here at Rehabmart, we have many
different sling options for patients that use ceiling lifts. Our ceiling lift track packages are
installed into bedrooms and can carry a patient from bedroom to bathrooms and more. These
tracks transfer the patient very smoothly and do not create jerky or fast movements. The most
amazing thing about these lifts is that they can be operated independently. A patient that is
paralyzed can get from their room to the bathroom or living room without having to ask a family
member for help. Our slings that we sell attach to the ceiling lift and provide comfort and support
for the patient. We sell slings that are mesh and woven and we also offer slings with additional
head support. The mother I spoke to this week has a son that is 80 pounds and requires a ceiling
lift to get around. She wanted to purchase him new slings. I assisted her with selling her our
cotton woven size small sling as well as our hygiene sling which allows the patient to use the
restroom. Our hygiene slings have commode holes so the patient can easily use the restroom or
shower without having to worry. This week in the vendor relations and sales meeting, we
discussed a few new vendors that we may add to our site. We discussed adding LaserTRX to our
site as a vendor as well as Wilmington Robotic Exoskeleton. LaserTRX sells cold laser pain
relief products that release pain through low laser level therapy. This type of therapy is non-
invasive deep tissue therapy. Wilmington Robotic Exoskeleton is a product that is sold by
performance health. This product is accessible to most wheelchairs and provides elevation for the
shoulder and elbow to assist the patient. Neuromuscular weakness is strengthened through
improved range of motion. I cannot believe I only have 3 more weeks here at Rehabmart. I have
loved it so much and I really hope another intern from Georgia College has the opportunity to do
an internship here. I have not regretted living in Athens; it truly has been so great!

April 19
April 20
April 21
Friday, 8 AM 1 pm 5
April 22
Journal Week 15:
I cannot believe this is my second to last week here at Rehabmart. Time has flown bye and I will
be very sad to end my time with this amazing company. This week in our meeting, we discussed
adding a new vendor called UTK Technology. We have been in communication with this
company for the last few months and are excited to start a relationship with them. We will sell
their infrared heating pads as well as their light therapy. These pads work to improve wellness
through heat therapy and a wellness-boosting experience. The technologies of these pads include
magnetic therapy and photon light that work to relieve pain in patients. Many patients use these
products when they are experiencing severe back or neck pain. One concern our company has
brought up is our competition with Amazon. Many of our vendors that we distribute for are also
allowing amazon to sell their products. This creates issues because many of our customers would
prefer to use amazon because it is very simple, and their credit card is already linked. The way
we are planning to combat this is to lower our costs on some of our items that amazon sells so
that we can compete with amazon. This week, I helped a doctor's office get together an order of
scalpels and scalpel handles. These items are made of stainless steel and aid physicians through
precise surgical incisions and trauma wounds. We also had a representative from United Mattress
come into office this week and I had the pleasure of meeting with him. He brought in the
mattress we sell that is called the low air loss mattress. Seeing this mattress in person was
amazing as well as having the representative present on the benefits of this mattress. The
representative taught me all about wound care and how this mattress can heal a patient in two to
three short weeks. The airflow of this mattress works to eliminate heat buildup and moisture
which allows the patient to be very comfortable. The best thing about this mattress is there is no
electric pump, and it is very easy to operate. Technology can be very confusing for elderly and
anyone in general. I loved this mattress and cannot wait to sell it to customers and explain to
them the incredible benefits of it. My independence here at Rehabmart has flourished and I feel
so confident in my position as a sales intern. I cannot wait to use my knowledge and skills in my
next job!

Journals 15 Weeks

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Day Time In Lunch Time Out Hours Worked

Tuesday, 8 AM 12pm- 1pm 6 pm 9

Rehabmart specializes in occupational and physical therapy rehabilitation products. I am not

Day Time In Lunch Time Out Hours Worked

connect in many ways. Although I am in the sales department, it is important that I am in

together, therefore we are often in communication. Not only am I communicating to my

disposable isolation gowns, electrostatic sprayers, smart touch disinfectant, concentrated

COVID surges and product needs.

continue to correspond with them to meet their needs!

Day Time In Lunch Time Out Hours Worked

well as give me in-person experience with customers.

Day Time In Lunch Time Out Hours Worked

Day Time In Lunch Time Out Hours Worked

Day Time In Lunch Time Out Hours Worked

OrCam’s products here at Rehabmart!

my product knowledge to them. Day by day I am strengthening my communication skills and

becoming very confident in my work environment here at Rehabmart.

Day Time In Lunch Time Out Hours Worked

Savannah and visit my family.

Day Time In Lunch Time Out Hours Worked

Journal Week 10:

attending it every week!

Day Time In Lunch Time Out Hours Worked

Journal Week 11:

passionate toward rehabilitation products and the sales industry.

Day Time In Lunch Time Out Hours Worked

Journal Week 12:

Day Time In Lunch Time Out Hours Worked

Journal Week 13:

Day Time In Lunch Time Out Hours Worked

Journal Week 14:

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Journal Week 15:

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