Ballari V.

V Sangha’s
PROUDHADHADEVARAYA INSTITUTE OF TECHNOLOGY

A PROJECT REPORT ON
“A STUDY ON KNOWLEDGE MANAGEMENT SYSTEM”
Presenting by
PRASANNA A
3PG20BA029

Submitted to
VISVESVARAYA TECHNOLOGICAAL UNIVERSITY, BELAGIVI
In partial fulfilment of the requirement for the award for the degree of
MASTER OF BUSINESS ADMINISTRATION DEPARTMENT
Under the guidance of
INTERNAL GUIDE
Mr. UDAYA SHANKAR S
Faculty of MBA Department
 INTRODUCTION ABOUT KMS
 Knowledge management includes the collection, analysis, dissemination, and general
management of all information that is possessed by an organization.
 A Knowledge Management System carries out these functions and follows best
practices to deliver optimal results for the organization using it in an efficient and
effective manner.
 It is correct that a modern Knowledge Management System is heavily reliant on IT
systems, however, the task of knowledge management itself incorporates several other
factors such as organizational processes and its people.
 Because each company using a KMS approaches knowledge management differently,
KMSs are frequently employed in diverse ways to fulfil the aims and objectives of
organizations in different industries.
How is Knowledge Management System
implemented in the organization?
 Step 1: Determine the goals of your knowledge management programme
 Step 2: Be ready for change
 Step 3: Define a High-level process as a starting point
 Step 4: Make a list of your technology requirements & rank them in order to
importance
 Step 5: Evaluate the current situation
 Step 6: Create a KM implementing roadmap
 Step 7: Implementation
 Step 8: The knowledge management programme should be measured and
improved
RESEARCH DESIGN
 Research Methodology:
The study also created a supporting analysis methodology that makes it possible to
evaluate employee actions when producing and disseminating important company
knowledge across technical and cultural divides. This is accomplished by determining
the variables that affect the specified KM metrics.
 Primary Data:
Data collection is done through observation & Questionnaire.
 Secondary Data: Data collection is done through books, internet, projects etc
 Time frame: 6 weeks
 Sample Size: The size of sample used in this study is 80.
NEED FOR THE STUDY
 Increase the speed at which information and expertise can be obtained.
 Make the decision-making process more efficient
 Promote cultural transformation and innovation
 Improve a company’s operational divisions & business process performance
 Knowledgeable employees may be able to react more quickly with quicker access
to knowledge and resources within the company.
 Customer satisfaction is to improved
SCOPE FOR THE STUDY
 Knowledge management scope is to determine the fields in which a strategic
plan should be implemented, as well as their goals. Identify the implicit
(tactic) and explicit (codified) information areas in - field and develop
effective methodologies for capturing them. To train staff in information
sharing and management, as well as to create an open environment in which
knowledge management can be pursued. Create a framework for coordinating
multidisciplinary tasks.
RESEARCH DESIGN
 Statement of problem:
1. There is also a lack of awareness about what knowledge management entails.
2. There is still no consensus on information technology design areas.
3. There is still no commonly accepted definition of knowledge in terms of the
content of Knowledge management.
RESEARCH DESIGN
 Objectives:
1. To know impact of KMS on employee efficiency.
2. To analyse whether KMS improves better and faster decision-making process.
3. To know whether the company build knowledge sharing culture for employees.
RESEARCH DESIGN
 Limitations
1. The sample size is limited up to only 80 employees
2. The time to collect the data and survey was limited
3. Some employees not given accurate information because of their busy schedule
4. We could not interact with the employees because of their busy schedule.
FINDINGS
 As per the majority of employees there is a HR practices of Knowledge Management
system in the organization.
 Most of the 82% of employees agrees that the company gives the employees to visit
and access the needed information from the department to improve efficiency of their
works.
 Majority of 92% of employees says that KM services helps them to improve
performance in their works in the management.
 It was found that Most of 90% of employees says that there will be a meetings or
discussions conducted by the management around new concepts and ideas.
 Majority of 76% of employees agrees that management will accept the open ideas
that are provided by the employees to improve the performance level.
 Most of the 76% of employees says that Knowledge Management system helps in
better, fast and reliable decisions.
 Majority of 78% of employees agrees that KM also helps to enhance the
productivity or services to the market with different new ideas.
 Most of 80% of employees says KM increases the different learning/adaptation
capability of employees.
 Majority of employees agrees that KM helps the employees to fill the
communication gap between every employee’s in the company.
 75% of employees says that the employees can share their personal best practices
to other employees in the company for the betterment of the work.
 There is also a well-defined process for creation, capture and acquisition of
knowledge for employees in the company.
SUGGESTIONS
 Employees proposed ideas should be accepted during decision making.
 Most of the employees says that there is no such effective results regarding
Knowledge Management system in the company, so the management should involve
the employees in effective working to get the better results.
 Management should see that there is no communication gap between the employees
in the organization.
 Some more measures are needed to improve the Knowledge Management services
in the company.
 Employees should be rewarded for learning from their mistakes & using the KMS.
BIBLOGRAPHY
 https://scholar.google.com/
 https://www.researchgate.net/
 https://www.google.com/
CONCLUSION
 Knowledge sharing helps workers to benefit from each other's perspectives, and E-
learning cultivates self-learning motives. The basic concept behind this knowledge
management system is to provide workers access to the company's records,
solutions, and information sources. Employees should seek for the knowledge to
work hard and effectives. Employees should seek the knowledge to work hard and
effectively towards their goals.
THANK YOU
PRASANNA A