PHARMACY ADMINISTRATION

LEADERSHIP, AND
MANAGEMENT
CHAPTER 4 Staffing
Staffing is critical in a pharmacy because it is the organization
of employees and workers into various operating units.

Staffing is a term used in the sphere of employment.

CHAPTER 4 Staffing
Human Resource Management (HRM) in Pharmacy Practice

Personnel Policies
Establishing employment policies is of critical importance to the staffing process.

1) Licensing and registration

2) Hours.
3) Compensation.
4) Fringe benefits
5) Vacations.
6) Time off.
7) Training.
8) Grievances
9) Promotion.
10) Personnel review
11) Termination.
CHAPTER 4 Staffing
Human Resource Management (HRM) in Pharmacy Practice

Recruitment
Steps in Recruitment
• Step 1: Job Analysis, Job Specification, and Job Description
a) Job Analysis
b) Job Specification
c) Job Description
CHAPTER 4 Staffing
Human Resource Management (HRM) in Pharmacy Practice

Recruitment
Steps in Recruitment
• Steps 2: Requisition of New Employees
• Four steps of strategic human resource planning
1) Planning for future needs
2) Planning of future turnover
3) Planning for recruitment, selection, and layoffs
4) Planning of training and development
CHAPTER 4 Staffing
Human Resource Management (HRM) in Pharmacy Practice

Recruitment
Steps in Recruitment
• Steps 3: Actual Recruitment of Applicant
1. Internal Sources.
2. External Sources/External Recruiting
• Advertising
• Drop-ins
• Public Employment Agencies
• Private Employment Agencies
• School Placement
• Walk-in
• Write-in
• Online recruiting
CHAPTER 4 Staffing
Human Resource Management (HRM) in Pharmacy Practice

Selection
• Selection is the process of choosing which people would best fill specific jobs.
• Tables 4.2 Steps in the selection process
1) Completed job applications
2) Initial screening
3) Testing
4) Background investigation
5) In-depth selection interview
6) Physical examination
7) Job offer
CHAPTER 4 Staffing
Human Resource Management (HRM) in Pharmacy Practice

• Administering Employment Test

1. Job Proficiency Test
2. Psychological Test
a) Aptitude test
b) Personality test
c) Interest test
d) Integrity Test
CHAPTER 4 Staffing
Human Resource Management (HRM) in Pharmacy Practice

• Employee Orientation

• The Orientation Process

• Employee Handbook
CHAPTER 4 Staffing
Human Resource Management (HRM) in Pharmacy Practice
• Employee Training and Development

• Scope of the Training Program

• Training Methods
a) Management Training and Development
• The most common types of program to develop future managers are:
1) On-the-job training (OJT).
2) Job rotation.
3) Creation of “assistant to“ positions.
4) Off-the-job training.
CHAPTER 4 Staffing
Human Resource Management (HRM) in Pharmacy Practice

• Employee Training and Development

 Training Methods
b) Non-management Training
1) On-the-job training.
2) Apprenticeships and internships.
CHAPTER 4 Staffing
Human Resource Management (HRM) in Pharmacy Practice

• Employee Compensation

• Wage and Benefit Programs

• Benefit Programs
CHAPTER 4 Staffing
Labor Standards and Welfare Laws
1) Minimum Wage
2) Holiday Pay (Article 94)
3) Premium Pay
4) Overtime Work
5) Night Shift Differential
6) Service Incentive Leave
7) Service Charges
8) Separation Pay
9) Retirement Pay
10)13th Month Pay (P.D.851)
11)Maternity Benefits
12)Paternity Leave
13)Social Security System
14)Employees Compensation Commission (ECC)
CHAPTER 4 Staffing
Labor Standards and Welfare Laws

Kinds of Disability
a) Temporary Total Disability
b) Permanent Partial Disability
c) Permanent Total Disability

15) Phil Health

16) Pag-IBIG
CHAPTER 4 Staffing
• Types of Employees
1) Regular Employee
2) Probationary Employee
3) Contractual Employee
4) Casual Employee
5) Project Employee
6) Seasonal Employee
7) Substitute Employee