COMMUNICATION FOR WORK

PURPOSES
What is communication for work
purposes?
 Workplace communication is the exchange of
information between employees in a work environment.
This includes face-to-face conversations, emails, chat
messages, videoconferencing, phone calls, and other
methods used to convey information in the workplace.
Nonverbal communication like eye contact, body
language, and tone of voice are also important aspects
of workplace communication.
What is the purpose of communication
for workplace?
 Communication in the workplace is important because
it boosts employee morale, engagement, productivity,
and satisfaction. Communication is also key for better
team collaboration and cooperation. Ultimately,
effective workplace communication helps drive better
results for individuals, teams, and organizations.
What is the importance of communication in
the healthcare workplace?

 When health care professionals are not communicating

effectively, patient safety is at risk for several reasons:
lack of critical information, misinterpretation of
information, unclear orders over the telephone, and
overlooked changes in status. Lack of communication
creates situations where medical errors can occur.
 WHAT ARE THE EFFECTIVE
COMMUNICATION SKILLS IN
HEALTHCARE?

 For nurses, good communication in healthcare means

approaching every patient interaction with the intention
to understand the patient's concerns, experiences, and
opinions. This includes using verbal and nonverbal
communication skills, along with active listening and
patient teach-back techniques.
What are the different types of effective
communication needed in health and social care?

• Verbal communication.
• Non-verbal communication (or body language).
• Written communication.
• Formal communication.
 Interviewing Techniques
 When interviewing a patient, consider using touch to
show caring and compassion.
 Use consciously and sparingly.
 Avoid touching the torso, chest, and face.
 Interviewing Techniques
 Golden Rules to help calm and reassure patient:
 Make and keep eye contact at all times.
 Provide your name and use patient’s proper name.
 Tell patient the truth.
 Use language the patient can understand.
 Be careful what you say about patient to others.
 Be aware of your body language.
 Speak slowly, clearly, and distinctly
 Forthe hearing-impaired patient, face patient so he or she
can read your lips.
 Allow the patient time to answer or respond.
 Act and speak in a calm, confident manner.
Communicating With
Different Patients
Communicating With Older
Patients
 Identify yourself.
 Be aware of how you
present yourself.
 Look directly at
patient.
 Speak slowly and
distinctly.
 Communicating With Older
Patients
 Explain what you are going to do before you do it.
 Listen to the answer the patient gives you.
 Show the patient respect.
 Do not talk about the patient in front of him or her.
 Be patient!
 Often do not feel much pain
 May not be fully aware of important changes in their body systems
 You must be especially vigilant for objective changes.
 When possible, give patients time to pack a few personal items before leaving for
hospital.
 Locate hearing aids, glasses, and dentures before departure.
Communicating With Child

• Let a child keep a

favorite toy, doll,
security blanket.
• If possible, have a
family member or
friend nearby.
 Communicating With Child
• If practical, let parent or guardian
hold child during evaluation and
treatment
• Be honest.
• Children easily see through lies or
deception.
• Tell the child ahead of time if
something will hurt.
 Communicating With
Hearing Impaired Patient
• Most have normal
intelligence and are
not embarrassed by
their disability.
• Position yourself so
patient can see your
lips.
 Communicating With
Hearing Impaired Patient
• Listen carefully, ask short
questions, and give short
answers.
• Learn some simple sign language.
• Useful to know signs for “sick,”
“hurt,” and “help”
 Communicating With
Hearing Impaired Patient
• Hearing aids
• Be careful they are not
lost during accident.
• They may be forgotten if
patient is confused.
• Ask family about use of a
hearing aid
 Communicating With
Hearing Impaired Patient
Steps to take:
• Have paper and pen available.
• If patient can read lips, face patient
and speak slowly and distinctly.
• Never shout
 Communicating With
Visually Impaired Patient
• Explain everything you are doing as
you are doing it.
• Stay in physical contact with patient
as you begin your care.
• If patient can walk to ambulance,
place his or her hand on your arm.
• Transport mobility aids such as cane
with patient to hospital.
 Communicating With
Visually Impaired Patient

Guide dogs
• If possible, transport dog with
patient.
• Alleviates stress for both patient
and dog
• Otherwise, arrange for care of the
dog.
 Communicating Non- English
Speaking Patient
• You must find a way to obtain a medical
history.
• Find out if patient speaks some English.
• Use short, simple questions.
• Point to parts of the body.
• Have a family member or friend
interpret.
 COMMUNICATION FOR EMPLOYMENT

 Writing resume and application letter is not new

to you since you had a course in your JHS and SHS
where you look these topics. The concepts here
will reinforce the skills you learned in resume and
letter writing.
Brainstorming for your CV
Know what information a CV generally
contains. Most CVs include your personal
information, your education and
qualifications, your work experience, your
interests and achievements, your skills, and
references.
Also experienced people tailor your resume to
the job you are applying for. Use a modern
but professional format. However, there is no
set format for a CV, what you include is up to
you
Consider the job you are
applying for.
 Research the company. A good CV is
tailored to the specific job and
company you are applying for.
What does the company do?
What is their mission statement? What
do you think they are looking for in an
employee?
What skills does the specific job you
are applying for require?
These are all things to keep in mind
when writing your CV
Check the company’s website
for extra information about the
CV. 
See if there is any specific
information they want you to list
in your CV. There might be
specific directions listed on the
application page. Always double
check this
Make a list of jobs you
have held. These can
be both jobs you hold
currently and jobs you
have held in the past.
Include the dates that
you began and ended
your term at each
particular job.
Brainstorm your hobbies and
interests. Unique interests or
hobbies will make you stand out.
Be aware of the conclusions that
might be drawn from your hobbies.
Try to list hobbies that portray you
as a team-oriented individual
rather than as a solitary, passive
person. Companies want someone
who works well with others and
can take charge if need be.
•Make a list of your relevant
skills. These skills often include
computing skills (are you a wiz at
Wordpress, Excel, in Design? etc.),
languages you speak, or specific things
the company is looking for, such as
targeted skills
•Example of targeted skills: If you are
applying to be a writer for a newspaper,
list that you are fluent in AP style.
•If you are applying for a coding job,
mention that you have worked with
JavaScript.
 Ways to Improve Communication in the
Workplace
• Continuously promote open communications
• Make communications more personal and
engaging
• Encourage share of voice
• Involve leadership
• Implement the right technology
Communicating With Other
Health Care Professionals
 Why is communication between
healthcare professionals important?
When health care professionals are not
communicating effectively, patient safety is at risk
for several reasons:
• lack of critical information,
• misinterpretation of information,
• unclear orders over the telephone,
• and overlooked changes in status.
 
Lack of communication creates situations where
medical errors can occur.
What is the definition of documentation and reporting in
nursing?

Reporting is oral communication between care

providers that follows a structured format and
typically occurs at the start and end of every shift
or whenever there is a significant change in the
resident. Documentation is a legal record of
patient care completed in a paper chart or
electronic health record (EHR).
 WHAT IS A PATIENTS CHART?

A patient medical chart, commonly referred to as just a patient chart, is a

complete and total record of a patient's clinical data and medical history .

• include vitals, medications, treatment plans, allergies, immunizations, test

results, patient demographics, diagnoses, progress notes and reports. All
information in patient charts comes from nurses, lab technicians, physicians
and other practitioners involved in the patient's care.
Why is the patient chart important?

Patient charts are important tools that help healthcare providers

provide the best possible care to their patients. By having all of
the relevant information in one place, charts make it easier for
providers to track a patient's progress and make decisions about
their care.
FDAR
- is an acronym that stands for focus, data, action,
and response. Focus charting assists nurses in
documenting patient records by providing a
systematic template for each patient and their specific
concerns and strengths to be the focus of care.
FDAR – Focus, Data, Action, Response
 Tips on improving communication skills in the
workplace
Here are a few tips to help you improve communication in the
workplace:
•Practice self-awareness: Be aware of the nonverbal messages you
are sending. When our verbal communication relays one message
but our nonverbal cue relay another, we risk creating confusion. 

•Be an active listener: Understand that communication is a two-

way process. Recognize when it’s time to communicate and when
you need to step back and actively listen to the other party.

•Model good communication: Communication skills need to not

only be taught but also modeled and practiced.

•Create a positive working environment: Communication is best

practiced in a safe and supportive environment where employees
feel that they can express their ideas and creativity.