Chapter 1

Unit 2
Email
Vocabulary
 Abbreviations used in a company
ATTN BTW AKA EOD

N/A FYI HQ ASAP

B2B/C2C/ COB COD TBD

B2C/B2G

Qty FAO ETA P&L

 Abbreviations used in a company
Attention By the way Also known as End of day

Not applicable For your Headquarter As soon as

Information possible

B2B/C2C/ Close of business Cash on delivery To be decided

B2C/B2G

Quantity For the attention Estimated Time of Profit & Loss

of Travel
Tenses
 1. Talking Facts
• Simple Present: Affirmative Interrogative Negative
I think Do I think? I do not think
You think Do you think? You do not think
He thinks Does he think? He does not think
She thinks Does she think? She does not think
It thinks Does it think? It does not think
We think Do we think? We do not think.
They think Do they think? They do not think.

• Hi, this _____(be) Ashmi. She _______(deliver) new projects for the whole

of Southeast Asia.
•  Johnson and Johnson __________ (make) a variety of household products.
2. Giving Progress Updates
• Simple Past
The marketing team ______(meet) with prospective advertising agencies last month.
Jim _____________ (work) at IBM for 25 years before he retired.
• Present Continuous
They _______(develop) a social media campaign for the summer collection.
Our designer ______ (be) currently ______ (present) her work to the client.
• Present Perfect
We ______ (have) just ________ (establish)  a new customer service center in São Paulo,
Brazil.
Renovation of the building ______ (have)  already ______(begin) , but they_______ (not
start) the recruitment drive yet.
3. Discussing Future Plans and Projections

• Simple Future
Our Customer Care Agent ______
(respond) to your complaint within 24 hours.

The business _____(expand) to North

America in the next two to three years.
4. Asking for help or inquiry
• Could you + V

Could you finish this report ASAP?

Could you send me the catalogue at tomorrow EOD?

Could you email the ABC.Co FS AKA ABC Company Financial Statement
to my boss ?
• Viết 1 email xin nghỉ học bằng tiếng Việt
• Gửi thầy Jamie,
• Hôm nay em viết email để xin nghỉ học vào ngày thứ 6.
• Lý do: em phải đi gặp bác sĩ khám sức khỏe định kỳ.
• Khi chúng ta gặp nhau, hãy cho em biết bài về nhà.
• Cám ơn.
• Thân ái,
• John Wall
Bad Example Good Example
Subject: PASS Process Meeting - 10 a.m. February 25,
Subject: Meeting
2014

Bad Example Good Example

Subject: Revisions For Sales Report

Hi Jackie,
Thanks for sending that report last week. I read it
yesterday, and I feel that Chapter 2 needs more specific
information about our sales figures. I also felt that the
tone could be more formal.
Also, I wanted to let you know that I've scheduled a
meeting with the PR department for this Friday regarding
the new ad campaign. It's at 11:00 a.m. and will be in the
small conference room.
Please let me know if you can make that time.
Thanks!
Monica
Subject: Revisions For Sales Report
Hi Jackie,
Thanks for sending that report last week. I read it
yesterday, and I feel that Chapter 2 needs more specific
information about our sales figures.
I also felt that the tone could be more formal.
Could you amend it with these comments in mind?
Thanks for your hard work on this!
Monica
(Monica then follows this up with a separate email about
the PR department meeting.)
Bad Example Good Example
Hi Emma,
Emma, Thanks for all your hard work on that report. Could
I need your report by 5 p.m. today or I'll miss my you please get your version over to me by 5 p.m., so I
deadline. don't miss my deadline?
Harry Thanks so much!
Harry
Section Professor John Gurl

Subject Re: Anne’s Absence on Friday

Salutation/
Greetings Dear Professor Johnson My John Hey gurl,

Introduction
/ I’m writing regarding my I just want to let you know that OMG! Feel like missing ya so I’m
Opening absence at school on Friday. I miss you so much sending you this letter boo!
Sentence

-regarding my absence
Body Can’t wait to cya on Friday. We
-due to a doctor’s appointment. -can’t wait to see you on Friday
(reasons/ haven’t hung out for like… ages
requests) -let me know what I missed and -miss your everything
lol.
what homework

Maybe we can go eat or something

Conclusion Thank you so much for your We will do many things or just chill and watch TV and catch
time. together. up.. idc whichever ya want babe.

Closing Sincerely yours, Love Luvya