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ITIL Framework Into DW

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PRESENTATION
AGENDA Framework ITIL

Service Strategy

New Policy Template

Service Design

Service Transition

Service Operations

Continual Service Improvement

FRAMEWORK OF ITIL

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SERVICE STRATEGY
WHICH DESCRIBES BUSINESS GOALS, END-USER AND STAKEHOLDER REQUIREMENTS, AS WELL AS HOW TO ALIGN THE
OBJECTIVES OF BOTH ENTITIES

Review the Policy requirement for A clear understanding of Stack-

an understanding, how it will 01 02 Holder Expectation.
benefit to Organisation

Error-less Report to the Stack- Proper Verification in UAT-Level

Holder 03 04

There will be No Data Mismatch

05 06 Priority Level of this New Policy.

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New Policy Template

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SERVICE DESIGN
• The activity of planning and organizing a business's resources

What is the Risk associate with

this new Policy, we create
document for future record Any Possibility of using
Existing Data-source

Review the Database for

After Creating the Final
Data-Source Connection
Report then Data-Source
Move to Live and Schedule
Refresh Timing.

Analyse what kind of custom Then Implement the Data-

script can be inserted Source for creating the
Tableau/Power Bi Report
Dashboard.

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SERVICE TRANSITION
A STAGE IN THE LIFECYCLE OF A SERVICE
PROVIDE SUPPORT FOR THE TRANSITION
Ensure complete assistance in the management,
evaluation and advancement of the transitioning
process
RELEASE AND DEPLOYMENT MANAGEMENT
we need to plan, schedule and control the movement of
releases to test and live environments. The primary goal of
Release Management is to ensure that the integrity of the
live environment is protected and that the correct
components are released for Tableau Report.
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DEFINE THE STRATEGY
Here Who are the Stack-Holder for this Policy need to
be clear. And who are the approver and for whom this
policy is going to implement and when this policy
applicable need to transparent.
EVALUATE THE SERVICE TRANSITION
While making changes based on recommended
SERVICES inputs we should Ensure the accuracy and
feasibility of changes by analyzing the readiness
WORK-
for transition and configuration criteria.
FLOW
DISCUSS THE TRANSITION
Before updating in Live it should be review and
Verify, then it should documented. The service
transition should be coordinated before the
release
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SERVICE OPERATIONS
RESPONSIBILITY FOR DEVELOPING A SERVICE STRATEGY AND WORKING WITH CUSTOMER SUCCESS
INCIDENT MANAGEMENT
Quick resolution of data-related
issues. If any incident occur, we
need to look into a priority basis and
need to sort out within 1hr duration.
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PROBLEM MANAGEMENT
Root cause analysis and preventing
recurring problems. Here Data
warehouse team can go deep-down
of Investigate and fix for the
permanent. Also create document
for future reference.
CHANGE MANAGEMENT
This aims to monitor and control the
lifecycle of all the changes.
ACCESS MANAGEMENT
Used to grant authorized users the
right to use a service. Also blocks
any access request of non-
authorized users to the service. It
follows the policies defined in
Compliance Team
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CONTINUAL SERVICE IMPROVEMENT

SERVICE REVIEW
01 We need to review Major Report which impacting our
business in a regular basis. Check the refresh time and
duration.

PROCESS EVALUATION
02 According to the ITIL Framework check each process,
identifying areas where the targeted process metrics are
not reached.

MONITORING OF CSI INITIATIVES

03
This phase of the lifecycle aims to implement techniques from quality
management to understand the failures and successes that have
happened in the past.
This is to check if the CSI initiatives are working as per
the plan and to implement remedial measures if
required.

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