Problem Solving

& Decision
Making

TUNTEX TRAINING & SUMMIT

December 21-24, 2021

Semarang
 Refreshment
Leadership Training

01 Leadership Blind Spots

02 Develop Organizational Leadership

03 Innovation For Increase Agility

04 Planning Process

05 Building Collaboration

06 Delegation to Build Accountability

07 Leader Role to Establish and Effective Team

08 Problem Solving & Decision Making

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 Problem Solving Model

IDENTIFY
The Problem

EVALUAT
E ANALYZE
The The Problem
Solution
6-STEPS
PROBLEM
SOLVING
MODEL
IMPLEMEN GENERATE
T Potential
The Solution Solutions

SELECT
The Solution

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 Problem
Solving 01 Root Cause Analysis

02 Fish Bone Diagram

03 Affinity Diagram

04 Interrelationship Diagram

05 Corrective VS Preventive

06 Closing

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 01
Root Cause Analysis
Root cause analysis (RCA) is the process of
discovering the root causes of problems in order to
identify appropriate solutions.

RCA assumes that it is much more effective to

systematically prevent and solve for underlying issues
rather than just treating ad hoc symptoms and putting
out fires.

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02
Fish Bone Diagram

A fishbone diagram, also called an Ishikawa

diagram, is a visual method for root cause
analysis that organizes cause-and-effect
relationships into categories..
While the categories can change, the most
commonly used are :
1. Man
2. Machine
3. Methods
4. Material
5. Measurement
6. Mother Nature
02
Fish Bone Diagram
 03
Affinity Diagram
An Affinity Diagram is a tool that gathers large
amounts of language data (ideas,
opinions, issues) and organizes them into
groupings based on their natural
relationships (Viewgraph 1)

Creating an Affinity Diagram

Step 1 - Generate ideas
Step 2 - Display ideas
Step 3 - Sort ideas into groups
Step 4 - Create header cards
Step 5 - Draw finished diagram

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04
Interrelationship Diagram
An interrelationship diagram (ID) shows how
different issues are related to one another.
It helps identify which issues are causing Faktor 1
problems and which are an outcome of other
actions. It also shows the strength of each Critical
influence.
Factor
Faktor 2
Faktor 5

Impact Faktor 3
Faktor 4
Factor
 Corrective Action
VS
Preventive Action 8.5.2 Corrective Actions: “The organization shall take
action to eliminate the causes of nonconformities in
order to prevent a recurrence.”

8.5.3 Preventive Actions: “The organization shall

determine action to eliminate the causes of potential
nonconformities in order to prevent
their occurrence.”

*ISO 9001:2015

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 05
Closing
Thanks to your commitment and strong work
ethic, we know next year will be even better
than the last.

We look forward to working together.

Thanks
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